Beta Presentation SLA Management and Metric Reporting System The - - PowerPoint PPT Presentation

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Beta Presentation SLA Management and Metric Reporting System The - - PowerPoint PPT Presentation

Sep 05, 2023 45 likes •196 views

Beta Presentation SLA Management and Metric Reporting System The Capstone Experience Team Spectrum Health Ian Salatka Lisa Ossian Shen Qin Department of Computer Science and Engineering Michigan State University Spring 2013 From

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From Students… …to Professionals

The Capstone Experience

Beta Presentation

SLA Management and Metric Reporting System

Team Spectrum Health

Ian Salatka Lisa Ossian Shen Qin Department of Computer Science and Engineering Michigan State University Spring 2013

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Project Overview

  • Metrics ensure business objectives are met
  • System for defining, approving, tracking,

reporting, and displaying metrics

  • Many different types of users use system
  • Leadership reviews color-coded scorecards
  • Needs to be flexible to accommodate changing

business objectives and processes

The Capstone Experience Team Spectrum Health Beta Presentation 2

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System Architecture

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Home

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Add New Measure

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View/Edit Existing Metrics

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Add New Scorecard

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View/Edit Existing Scorecards

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View Scorecard

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Add/Edit Users

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Add Measure Data

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View/Edit Existing Measure Data

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Add New Issue

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View/Edit Existing Issues

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What’s left to do?

  • Testing
  • Polishing
  • Setting up on Spectrum Health’s servers

The Capstone Experience Team Spectrum Health Beta Presentation 15