BEST PRACTICES DEPARTMENT OF INFORMATION & COMMUNICATION TECHNOLOGY PRESENTED BY DR. LALTHLAMUANA, CIO, ICT
CITIZEN PERCEPTION ABOUT PUBLIC DELIVERY SERVICES CITIZEN FACED LOT OF ISSUES FOR AVAILING GOVERNMENT SERVICES Number of trips made by the Citizen for obtaining the service is approximately 4-5 days The average waiting time in each trip is approximately 2-3 hours . CITIZENS The total time elapse in availing service is approximately 15 days Average travelling cost by the citizen to avail the services is approximately Rs. 200-500/-
VISION OBJECTIVES GOALS To make use of ICT as To radically improve Reduction of number of trips, waiting § transformational tools for service delivery system in time, travelling expenses for citizen to Government service all Government avail the services. delivery system. Departments Increase transparency and accountability § in service delivery system. Easy access to Government services by § the common people with minimum procedural formalities through authorized service centers.
PRE AND POST DEPLOYMENT OF E-DISTRICT THERE ARE MANY SIGNIFICANT BENEFITS TO BOTH CITIZEN AND GOVERNMENT PARAMETER BEFORE E-DISTRICT AFTER E-DISTRICT CRITERIA 4-5 5 Ti Times 1-2 2 Times Number of Trips Rs Rs. . 200 200-500 500 Reduced to Rs Re Rs. . 50 Average Travelling cost 2-3 3 Hr Hrs 30 Minutes 30 Average Waiting Time 4-5 5 Da Daily Wages 1-2 2 Da Daily Wage (Max) Estimated Wage Loss 5-10 10 Da Days 1-2 2 Da Days Elapsed Time
COST EFFECTIVENESS OF THE PROJECT ENSURING EFFICIENCY AND EFFECTIVENESS OF THE PROJECT AT AN AFFORDABLE COSTS Saving to Citizen Manual Online Process: Certificate Saving Process Process Travelling Expense Rs. 400 Rs. 50 Rs. 350 Wage Loss Rs. 1200 Rs. 200 Rs. 1000 Photocopy of Documents Rs. 20 - Rs. 20 Government Fee Rs. 10 Rs. 10 - Service Charge - Rs. 20 Rs. 20 Total Money Spent Rs. 1630 Rs. 280 Rs. 1390 For 50,000 Certificates Transaction per annum, the total saving by the Citizens is Rs. 695 lakhs per Annum.
COST EFFECTIVENESS OF THE PROJECT ENSURING EFFICIENCY AND EFFECTIVENESS OF THE PROJECT AT AN AFFORDABLE COSTS Saving to the Government Manual Online Process: Certificate Saving Process Process Stationery Rs. 20 Rs. 10 Rs. 10 Remuneration & Wages Rs. 350 - Rs. 350 Registered Mail/Courier Charges Rs. 50 - Rs. 50 Food & Beverages Rs. 50 - Rs. 50 Contingent expense Rs. 20 Rs. 20 - Total Money Spent Rs. 490 Rs. 30 Rs. 460 For 50,000 Certificates Transaction per annum, the total saving by the Government is Rs. 230 lakhs per Annum
KEY LEARNINGS MOST IMPORTANT LEARNING OBJECTIVES OF THE PROJECT STRONG PROJECT MANAGEMENT ST GO GOOD CONNECTIVITY To complete the project within the specified Good Internet/Intranet connectivity is important timelines. to provide various services to the Citizens. MO MORE SERVICE DELIVERY OUTLETS CH CHANGE MANAGEMENT KEY Sufficient service delivery outlets like CSC/RIK Government employees to be trained LEARNINGS needs to be setup in every villages. thoroughly especially Block level employees. IN INVOLVEMENT OF STAKEHOLDER ADEQUATE COM AD OMMUNICATION ON Co-operation of stakeholder is important from Meeting to be conducted regularly to resolve the the start of the project. issues . The project management team and Stakeholder should frequently meet.
FUTURE ROADMAP • SUSTAINABILITY OF THE PROJECT IN THE LONG RUN SUSTAINABILITY Program Sustainability Human Sustainability Financial Sustainability. INCREASE SERVICES Increase Government services INCREASE DELIVERY CHANNEL Integrate more application. Increase Service Delivery Outlets like CSCs/RIKs Introduce e-Wallet to enable to pay from Home Introduce Mobile Platform
Government of Mizoram Content Management System
Project Objectives Efficient System Common GUI Simple Design Grievance 1. To disseminate 1 Citizen could be able 1 Front End – Easy to use System to identify for citizen information 1. Live Chat System government and 2 Back End – Department 2. Resulted in reduction 2. This system enables other websites. centric design. of workflow user to post 2 Easy to know the 3 User friendly websites 3. Transparent and grievances owner. for departments, PSU, accountable district and block level 4. information offices dissemination process
Project Objectives Guidelines Created By Govt. of India E-GOV Modular Secure System GoI Guidelines Maturity Design 1. Citizen could be able to 1. To comply GoI Web identify government Guidelines, Model 1 New functionality and other websites. department are could be added as 2. Easy to know the adviced to achieve the 1. Information modules when it is owner. guidelines Dissemination required 2. Interaction 3. Transaction 4. Transformation
In-House Responsive Web 2.0 ‘0’ rupee Mobile UI Disablities
Advisory Modules SMS Gateway is integrated in Government of Mizoram Content Management System to SMS provide easy push service. e-Mail E-Mail facility is provided in Government of Mizoram Content Management System for easy mailing of members.
GoM CMS vs Other System 160 142 140 126 120 109 93 100 80 60 60 40 28 25 19 17 20 11 0 2012 - 2013 2013 - 2014 2014 - 2015 2015 - 2016 2016 - 2017 GoM-CMS Other System
Money Saved (In Lakh) 21.3 2016-2017 24.14 2015-2016 22.72 2014-2015 46.86 2013-2014 85.2 2012-2013 0 10 20 30 40 50 60 70 80 90
Money saved: Rs. 201.64 lakh Provided free of cost!
99.86% Uptime STATE DATA CENTRE 24X7 Support
GOM-CMS PROMOTIONAL VIDEO
PRE AND POST DEPLOYMENT OF INVENTORY MANAGEMENT SYSTEM Pre (Manual) Post (IMS) Indenting 1 Day 5 minutes Dispatch 1 - 3 Day 5 minutes Stock Status 1 Week 5 minutes Requirements N/A Automatic with indenting Damage Reports N/A Storekeeper (5 minutes) Purchase item information N/A SMS / Message dissemination Indent History N/A 2 minutes Printing Forms / Chit Major Expenditure Eliminated
THANKING YOU • KEY ENABLED TO START JOURNEY GOVERNMENT OF MIZORAM, DEPARTMENT OF INFORMATION & COMMUNICATION TECHNOLOGY
Recommend
More recommend
