Beaver County System of Care Steering Committee: Member Survey HPW - - PowerPoint PPT Presentation

▶

Nov 28, 2022 225 likes •362 views

Beaver County System of Care Steering Committee: Member Survey HPW Associates, LLC April 23, 2013 Committee Member Affiliation Primary Identification/Affiliation (N=43) Consumer/ Family Members, 4.8% (2) Project Recovery Adminstrators

SLIDE 1

HPW Associates, LLC April 23, 2013

Beaver County System of Care Steering Committee: Member Survey

SLIDE 2

Committee Member Affiliation

Consumer/ Family Members, 4.8% (2) Project Recovery Adminstrators & Consultants, 16.7% (8) Regional Managed Care Provider, 4.8% (2) Beaver County Providers, 73.8% (31)

Primary Identification/Affiliation (N=43)

SLIDE 3

Survey Results

 Submitted by (N=29):  Response Rate: 71% or 29 members of the Steering Committee responded to

the survey.*

45% (13) 24% (7) 3% (1) 28% (8)

Program Manager Agency Administrator Consumer/Family Member Other Specialized Positions

* Survey administrators were excluded from this calculation and did not participate in the survey.

SLIDE 4

Purpose of the Survey

 Obtain information related to participation on the

Steering Committee

 Provide recommendations for improvement

SLIDE 5

Primary Reasons for Participating

Other Includes: Worthwhile project, reporting on other initiatives, or improve the System of Care.

59% (17) 45% (13) 38% (11) 28% (8) 17% (5) 17% (5) 0% 20% 40% 60% 80% Networking with

ther Providers

Agency Designee Gathering Information Networking with Change Agents Change Agent Other Duplicated Responses (N=29)

SLIDE 6

Expectations

76% (22) 76% (22) 48% (14) 45% (13) 34% (10) 28% (8) 10% (3) 0% 20% 40% 60% 80% Relationships with Providers Advocate for Changes in the System of Care Receive Input from Minkoff & Cline Relationships with Consumers/Family Members Information on the CCISC Principles Advocate for Peers Other Duplicated Responses (N=29)

Other: Information on unified System of Care and ensure peers are treated with respect and included.

SLIDE 7

What have you gained?

Word Cloud of Responses*

*The larger the word, the more often it was mentioned by a respondent.

SLIDE 8

What have you gained? (cont’d)

 Partner and collaborate with other providers in Beaver

County

 Growth in relationships  Improved understanding County-wide (and more) initiatives  Improved knowledge of the System of Care  A more welcoming environment for consumers  Ability to effect change in the System of Care  Networking

SLIDE 9

Number of Meetings Attended

10% (3) 31% (9) 28% (8) 21% (6) 7% (2) 3% (1) 0% 5% 10% 15% 20% 25% 30% 35% None One Two Three All No Answer N=29

SLIDE 10

Reasons for NOT Attending

45% (13) 17% (5) 14% (4) 10% (3) 10% (3) 10% (3) 3% (1) 10% (3) 0% 10% 20% 30% 40% 50% Agency constraints Scheduling conflict Other agency staff attended Did not know about the meetings Meeting time Insufficient notice

f the meetings

Not cost effective Other* Duplicated Results (N=29)

*Other Includes: Meetings are too long, emergency situation took priority, and member does not believe in the value of the committee.

Non-issues:

Location
Meeting day
Transportation
Not interested

SLIDE 11

Could Not Attend…

Send a representative? Participate via conference call?

20 3 5 10 15 20 25 Yes No N=23 9 8 2 4 6 8 10 Yes No N=17

SLIDE 12

Suggestions to Improve

 Meeting

 Post the minutes of the meeting on the System of Care website  Schedule meetings for the year and publicize in advance  Alternate meeting times to enable more members to attend

 Topics

 Delineate “clear steps” in achieving “better coordination of care”  Improve management of dual diagnosis clients  Use of data to monitor progress being made  Involve and sustain more peer involvement in the System of Care

 Planning

 Use the committee to plan more initiatives in Beaver County

SLIDE 13