SLIDE 51 FINANCIAL SERVICES 50
BearingPoint’s Experience (cont.’d)
Marriott Vacation Club International Siebel 7.0 CRM Solution Implementation Client Challenge Client’s vision is to become the premier provider and facilitator of leisure and vacation experiences in the world. They are committed to achieving an aggressive growth in a highly competitive market. The client embarked on a comprehensive process redesign effort focused on revenue growth
- pportunities and process efficiency congruent
with the vision to establish and develop meaningful, lifetime relationships with its customers. Solution BearingPoint provided project management,
- rganization change management and system
integration assistance with the implementation of Siebel 7.0 Call Center module to set the foundation for achieving the clients CRM vision. This effort allowed the client to provide one system that supported its telemarketing, portfolio sales team and on site sales representatives. The CRM solution also increased functionality to enable book of business capabilities and enhanced customer profile information. Result The expected results of the BearingPoint CRM solution are increased referrals and cross-selling
- pportunities, increased revenue by expanded
product offerings, reduction in contract recessions and increased profit per lead by targeting customers based on individual needs, preferences and values. Microsoft Siebel implementation, multiple versions Client Challenge Microsoft was challenged with hundreds of non- standardized customer information systems throughout its many geographic subsidiaries and customer units. The disparate systems prevented Microsoft from accessing and sharing important customer profile information across its geographic business units, resulting in costly maintenance, poor quality of data, inefficient data access, and increased complexity of the sales management process. Solution BearingPoint implemented a business process based approach to achieve the goal of a single worldwide sales marketing engagement system-this approach has included the facilitation of business unit concurrence on the standardized “To Be” processes and taxonomy. BearingPoint is also assisting Microsoft in project communications and change management planning, requirements definition, functional design, training planning and materials development, and worldwide deployment. BearingPoint has teams assisting Microsoft in North America, Europe, Latin America, Australia, and Asia. Result The results were: integrated customer and individual profiles; activity, event, lead, opportunity and revenue information across geographies and units; consolidated and simplified user access to sales engagement activity information; enhanced ability to manage the sales process; improved quality of customer information; and, increased timeliness & availability of profile/marketing information. ABN Amro Treasury Services Balance Reporting Product Client Challenge The client provided browser-based access to balance reporting, but wanted to expand the browser-based suite of Treasury products and
- services. The goal was to expand suite to include
access to Money Transfer, Lockbox, Stops, Positive Pay, Investments, F/X, Commercial Loans, and Asset Based Lending. Solution
- BearingPoint assessed the functionality of
bank’s current offerings and identified
- pportunities for process improvement.
BearingPoint also performed market research to determine other banks’ offerings and customer
- needs. With the bank we defined both functional
and technical requirements of a Treasury Management offering. · Develop a Treasury Management portal strategy that incorporated CRM and Finance functionality to the product suite. Result Functionality of Real-time and Historical Reporting, Money Transfer, Lockbox, Stops, Positive Pay, Investments, F/X, Commercial Loans, and Asset Based Lending have been made available for commercial customers over the past two years. Customer base has increased by over 500% during that timeframe. Monthly revenues tied to this product have increased 10 fold since 2000.
