Balanced scorecard is a strategic planning and management system - - PowerPoint PPT Presentation

Gloria Tibakunirwa http://gloriatibakunirwa.com/

Balanced scorecard is a strategic planning and management system used to align business activities to the vision and strategy of the orgainsation by monitoring performance against strategic goals. Balanced scorecard is a management tool that provides stakeholders with a comprehensive measure of how the

• rganisation is progressing towards the

achievement of its strategic goals

Improve orgainsational performance by measuring what matters Transform strategic plan from a passive document into “marching orders” on a day to day basis Increase focus on strategy and results Improve communication of the organisation’s vision and strategy Align organisation strategy at all levels cascading through the entire organisation Focus on the drivers key to future performance Prioritize projects /initiatives View the organisation from 4 perspectives not 1 - Balance

Without customers, how can a company survive?

Elements include; Customer acquisition, customer retention, customer profitability, market share and customer satisfaction Processes should be optimized in order to meet the needs of the customer. Themes; Operations management process, customer management process, innovation process, regulatory and social processes Learning and growth reflect the capability that a company should have to continually improve performance; Human capital, Organisational capital, information capital

Balance Financial and non-financial measures Balance Short and long term measures Balance performance drivers i.e. Leading indicators and lagging indicators (Actions put in place to handle challenges at each review)

Mission – Why we exist Vision – What/Where we want to be Values – What’s important to us/Our behaviours Strategy Map: Translate the strategy Balanced scorecard: Measure and Focus Strategic Outcomes

• Satisfied

shareholders

• Delighted

customers

• Excellent

processes

• Motivated

workforce

Customer

Objectives KPI/Measures Targets Initiatives

Internal Processes

Objectives KPI/Measures Targets Initiatives

Financial

Objectives KPI/Measures Targets Initiatives

Learning & Growth

Objectives KPI/Measures Targets Initiatives

Strategy

Thanks For your attention