BACK TO BUSINESS Customer Experience in a Post-Covid World - - PowerPoint PPT Presentation

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Jan 14, 2024 193 likes •420 views

BACK TO BUSINESS Customer Experience in a Post-Covid World RECORDING IN PROGRESS DANIEL OLEA https://www.linkedin.com/in/daniel-olea-4408a278/ SLIDES AND Q&A CHAT RECORDING ADMINISTRATIVE DETAILS PANEL FRANK OLEA INTRODUCTIONS

SLIDE 1

Customer Experience in a Post-Covid World

BACK TO BUSINESS

SLIDE 2

ADMINISTRATIVE DETAILS

DANIEL OLEA SLIDES AND RECORDING RECORDING IN PROGRESS Q&A CHAT

https://www.linkedin.com/in/daniel-olea-4408a278/

SLIDE 3

PANEL INTRODUCTIONS

FRANK OLEA

https://www.linkedin.com/in/oleakiosks/

SLIDE 4

BRUCE RASMUSSEN

https://www.linkedin.com/in/bruce-rasmussen- 4627723/ Bruce.Rasmussen@ingenico.com

PANEL INTRODUCTIONS

SLIDE 5

PANEL INTRODUCTIONS

GRAIG FISHER

https://www.linkedin.com/in/graigfisher/

SLIDE 6

Poll Question #1

SLIDE 7

Covered Today

SLIDE 8

Old Normal vs. New or No Normal

SLIDE 9

THE TRANSITION TO A NEW NORMAL

SEAT BELTS AIRPORT SECURITY COMMUNICATION

SLIDE 10

Customer Experience Customer Expectations

SLIDE 11

COMMON THEMES EMERGING

SLIDE 12

Poll Question #2

SLIDE 13

New Products / Features

Temperature Screening
Contactless Touchscreen

SLIDE 14

Human to Machine Interaction

SLIDE 15

Rise in Contactless Payment

Risk of handling cash
Migration away from cash

SLIDE 16

Contactless Payments Contactless Touchscreen

SLIDE 17

Poll Question #3

SLIDE 18

Self-Check-ins/ Customer Identification

SLIDE 19

Social Distancing

SLIDE 20

Technological Efficiencies

Move staff to roles that allow for differentiation

SLIDE 21

Key Takeaways

SLIDE 22

Q&A

Back to Business – Customer Experience in a Post-Covid World

SUBMIT QUESTIONS VIA CHAT FUNCTIONALITY