Arizona 9-1-1 Program: System Administrator and PSAP Manager Meeting - - PowerPoint PPT Presentation

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Arizona 9-1-1 Program: System Administrator and PSAP Manager Meeting - - PowerPoint PPT Presentation

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Arizona 9-1-1 Program: System Administrator and PSAP Manager Meeting October 16, 2019 Arizona Department of Administration-Office of Grants and Federal Resources Agenda 1:00 1:15 Introductions 1:15 2:30 State 9-1-1 Program Updates

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Arizona 9-1-1 Program: System Administrator and PSAP Manager Meeting

October 16, 2019

Arizona Department of Administration-Office of Grants and Federal Resources

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Agenda

1:00 – 1:15 Introductions 1:15 – 2:30 State 9-1-1 Program Updates

❖FY2020 Billing Issues and Reminders ❖Financial Update ❖FY 2021 Grant Program ❖Text-to-9-1-1

2:30 – 2:45 Break 2:45 – 3:00 Federal Next Generation 9-1-1 Grant 3:00 – 4:30 Mission Critical Partners: Strategic Plan Roadmap

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FY2020 Grant Program: Updates

❖ Updated user guides are on AZ911.gov website

❖ ACH lookup ❖ Submitting financial report (updated)

❖ If requesting a past charge, original documentation needs to be provided

❖ Cannot pay balance forwards on invoices ❖ State will not reimburse late fees

❖ Bi-weekly reimbursements

❖ Will move to reimbursement requests processed on the 25th of each month per grant agreements

❖ MOUs

❖ Must be submitted to be reimbursed by state 9-1-1 Program ❖ Extended deadline to November 30, 2019 ❖ Annual agreements must be renewed for FY2021

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State 9-1-1 Program Overview and Updates

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FY 2021 Grant Program ❖ Application closes Friday 2/14 at 3pm ❖ System Administrators will apply on behalf of all PSAPS within their 9-1-1 System. ❖ Applications will be submitted through eCivis. Paper applications will not be accepted ❖ User Guides will be posted on the GFR website to aid in the application process

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Application Period Open Application Review Awards Announced

January 1st -February 14th February 14th -April 2nd April 3rd

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FY2021 Grant Program: Funding Priorities

  • 1. Necessary or appropriate equipment or service for

implementing and operating emergency telecommunication services

  • 2. Monthly recurring costs of emergency telecommunication

services, including expenditures for capital, maintenance and

  • peration purposes
  • 3. Administrative costs per A.R.S. §41-704
  • 4. MSAG Updates/GIS projects

Amount available for FY2021 - $19,410,834

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FY2021 Grant Program Application Narrative:

  • 1. Scope of Work
  • 2. Project Timeline
  • 3. Collaborative Elements and Partners
  • 4. Sustainability Plan
  • 5. Evaluation Plan
  • 6. Project Goals and Objectives
  • 7. Budget Module and Narrative

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FY2021 Grant Program: Special Conditions

1. Grantee must submit a current service plan to GFR. If a service plan is not complete, a letter requesting an extension with an estimated completion date must be submitted for approval before financial reimbursements will be made. 1. Grantee must submit copies of executed Memorandum of Understandings (MOUs) between each System’s PSAP and the System Administrator before financial reimbursements will be made. 1. Grantee must notify GFR within 10 days if the Grantee is unable to perform the function of System Administrator on behalf of PSAPs in their jurisdiction. Administrative funds may be reduced to the System Administrator if GFR assumes responsibility of the duties under this agreement. 1. Grantee must enroll in automatic clearinghouse payments. Grantee must complete the document titled “State of Arizona Substitute W-9 and ACH Vendor Authorization Forms & Instructions. Vendor account set-up and payment information can be found at: https://gao.az.gov 1. Grantee must share GIS data, at minimum, two (2) times per fiscal year upon request from GFR, Arizona 9-1-1 Program, in order to support ongoing statewide initiatives. Data shared will not be distributed for commercial use and is pursuant to A.R.S. § 37- 178.

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FY2021 Grant Program: New Requirements

  • 6. All PSAPs in region agree to utilize an approved statewide

data analytic software collection tool

  • 6. All PSAPs agree to implement Text-to-9-1-1 services.

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Text-to-9-1-1

  • Approximately 252,000 people in Arizona cannot hear, speak
  • r otherwise cannot verbally communicate

– Many cannot use sign language with a third-party emergency translator – Unable to utilize Arizona’s voice 9-1-1 to help themself or someone else

  • Emergency situations may not allow for verbal

communication with a 9-1-1 dispatch operator

  • Technology is available
  • It is our responsibility to ensure Text-to-9-1-1 becomes
  • perational for the people of our State
  • Statewide Text-to-9-1-1 deployment is a state goal
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State Direction

  • Text-to-9-1-1 solution is to progress forward in alignment

with a planned schedule utilizing the Century Link Managed Services where available and the “Over-the-Top” internet System Provider (SP) solution in all other areas

  • PSAP System Administrators and Leaders, SP and Wireless

Service Providers (WSP) are to work together to meet scheduled deadlines

  • State will work with PSAP System Administrators and Leaders,

SP and WSP to provide high level project management to ensure successful implementation

  • Current Text-to-9-1-1 solutions to be fully operational State-

wide by June 30, 2021

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Current Status

State Text-to-9-1-1 County Systems

Cochise Has not applied Coconino Approved Colorado City Has not applied DPS Deployed Gila Deployed Gila River Indian Community Has not applied Graham Has not applied Greenlee Has not applied La Paz Has not applied Maricopa Deployed Mohave* Has not applied NAUA Has not applied Pima Approved Pinal Approved Santa Cruz Approved - Pending Deployment Winslow Has not applied Yavapai Approved Yuma Approved Pending Deployment

*Lake Havasu City has deployed an Over-the-Top solution

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Next Steps

  • Continue with implementation as outlined in the State’s

Text-to-9-1-1 Project Plan

  • State will provide project management services to PSAPs
  • Service Providers and System PSAPs follow State provided

schedule

  • Plan ahead of scheduled deployment
  • All remaining 9-1-1 Systems are to apply for Text-to-9-1-1

grant funding no later than 12/20/2019

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Roles and Responsibilities

  • Service Providers (SP)

– Implement Text-to-9-1-1 System capabilities by scheduled date – Test and Turn-up – Support

  • System Administrators

– Complete all request submittals – Be prepared to fully operate Text-to-9-1-1 by scheduled date – Coordinate with PSAPs to Inform public and notify required agencies – Update 9-1-1 Service Plan

  • PSAP Manager

– Work with Service Providers to implement Text-to-9-1-1 – Train staff (PSAP) and document processes – Test and accept Text-to-9-1-1

  • State

– Provide grant funding to assist with system needs – Support to ensure Text-to-9-1-1 becomes operational statewide by 6/30/2021 – Provide Project Management when needed

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Process Flow and Communication

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Text-to-9-1-1 Process and Timeline

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Text-to-9-1-1 State Deployment Schedule

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2019 2020 2021

Oct

Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Secure SP Quote 10/21 - 12/13 Secure State Grant

12/16 - 1/17

Text-To-9-1-1 Solutions

YUMA 12/2 - 2/10

Century Link Managed Services

SANTA CRUZ 1/30 - 3/16

SP Over-the-Top

PIMA 3/5 - 5/14 YAVAPAI 5/5 - 7/9 PINAL 6/30 - 9/8 COCONINO 9/1 - 11/3 MOHAVE 2/4 - 3/26 GRIC 10/27 - 12/17 LA PAZ 3/18 - 5/1 GRAHAM 12/8 - 1/20 NAUA 4/29 - 7/8 COCHISE 1/21 - 3/19 COLORADO CITY 7/1- 8/19 GREENLEE 3/11 - 4/26 WINSLOW 4/15 - 5/31
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Questions ?

Thank you for working together to bring Text-to-9-1-1 to those in need

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BREAK

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Federal Next Generation 9-1-1 Grant

  • Arizona Award - $2,556,830

– $196,760 increase over initial allocation – Requires 40% Match (cash and in–kind)

  • Period of Performance

– August 8th, 2019 – March 21, 2022

  • Purpose

– Adoption and operation of NG911 services and applications

  • Arizona Priorities – Unserved and Underserved areas in the state
  • Projects

– Competitive RFP for statewide ESInet – Hardware and Software upgrades to legacy 9-1-1 equipment – Cyber-security Assessments

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Mission Critical Partners (MCP): Arizona NG9-1-1 Strategic Framework

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GFR Staff Contacts

Matthew Hanson, Assistant Director 602-542-7567 Anna Haney, Senior Program Manager 602-542-7015 Karen Ziegler, Public Safety Program Manager 602-542-6032 Greg Denton, Senior Project Manager 602-542-7282 Katje Benoit, Program Manager 602-542-3635 Matthew Turgeon, Financial Analyst 602-542-0269 Dean Johnson, IT Project Manager 602-542-7535 Veronica Peralta, Program Manager 602-542-7537

Email: az911@azdoa.gov

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Arizona NG911 Roadmap

October 16, 2019

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Welcome

  • Importance of Strategic Planning
  • Overview of Roadmap Approach
  • Vision and Mission
  • Focus Areas
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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Is Planning Important?

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Importance of Planning

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Is Being Reactive that Big of a Deal?

  • “I’m getting stuff done”
  • Consequences

– Quality – Details – Stress – Tactical vs. Strategic

  • So you want to make it stop…
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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Benefits of a Strategic Plan

  • It’s a Roadmap
  • Sets priorities
  • Ensures everyone is working towards a

common goal

  • Easier to plan for contingencies

But keep it a living document!

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Arizona NG911 Roadmap

  • Goal of the

Roadmap

  • 911 Maturity

Model

  • Five Focus

Areas

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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The Continuum

911 services provided by local exchange carrier, no NG911 planning has occurred, no advanced NG technology exists Groundwork and planning for NG911 is

  • implemented. Systems

are not operational and system procurement has not occurred

LEGACY STAGE FOUNDATIONAL STAGE

Tipping point where services have migrated partially from legacy to IP-based infrastructure

TRANSITIONAL STAGE INTERMEDIATE STAGE

Enhanced infrastructure and applications to incorporate advanced call and data delivery interfaces

END STATE STAGE

NG911-based systems are in place. Rich data delivered for first responders in the field.

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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911 Maturity Model: Today & Tomorrow

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Where Are We Really?

  • Model for Advancing Public Safety (MAPS℠)
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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Five Focus Areas

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Questions or Comments?

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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Living the Plan

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Mission Critical Partners | NG9-1-1 Strategic Roadmap

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When Goals Shift

  • Goals may change
  • Keep the momentum going when that

happens

  • Sometimes the shift is outside of your control
  • Identify risks early and make adjustments
  • Review your goals regularly
  • Don’t get discouraged
  • Assess, adjust and keep pushing forward

Implement Execute Review Realign

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MissionCriticalPartners.com