AMENDED DOCUMENT ORDERING HOURS 01 JAN 2018 Day Reading room - PowerPoint PPT Presentation

AMENDED DOCUMENT ORDERING HOURS 01 JAN 2018 Day Reading room Document Document Reader Reader Advance order Advance order opening hours ordering hours ordering hours registration registration cut off for cut off for next (no changes) (current) (new) (current) (new) next day day (new) (current) Tuesday 09:00 – 19:00 09:00 – 17:00 09:30 – 16:00 09:00 – 17:00 09:00 – 16:00 17:00 16:00 Wednesday 09:00 – 17:00 09:00 – 16:15 09:30 – 16:00 09:00 – 16:15 09:00 – 16:00 17:00 16:00 Thursday 09:00 – 19:00 09:00 – 17:00 09:30 – 16:00 09:00 – 17:00 09:00 – 16:00 17:00 16:00 Friday 09:00 – 17:00 09:00 – 16:15 09:30 – 16:00 09:00 – 16:15 09:00 – 16:00 17:00 16:00 Saturday 09:00 – 17:00 09:00 – 16:15 09:30 – 16:00 09:00 – 16:15 09:00 – 16:00 17:00 16:00 • Documents that have been advance ordered or reserved from previous visits will still be available to view at 09:00 • Advance orders have been raised to 12 documents, offsetting the ordering hour reduction • Document ordering hours will be standardised which allows TNA to better utilise staff resources throughout the day to maintain service standards • Reader registration will be available from the opening of the reading rooms until the end of document ordering 1

SELF SERVICE EQUIPMENT REMOVAL £120,000.00 £101,565.05 £100,000.00 £80,000.00 £67,535.00 £55,638.00 £60,000.00 £49,616.10 £42,392.65 £36,063.70 £40,000.00 £27,004.45 £20,795.03 £20,000.00 £0.00 Revenue Revenue Revenue Revenue Revenue Revenue Revenue Projection 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 • Launched in 2010 – 505,000 self service prints provided • Reduction year on year to anticipated 69,000 prints this financial year • A reduction of 85.34% in print output • New UK currency not compatible with existing equipment • Current equipment not upgradable to windows 10 • No longer covering running costs

REPLACEMENT For digitised records • New Document download tool • Up to 10GB downloads via cloud storage • Can be downloaded from the cloud for a week (user defined to two weeks) Can be downloaded or printed via 3 rd party provider (e.g. Home, libraries, • community centres, cyber cafés, or dedicated print providers) • Documents can be e-mailed to record copying for printing at standard copying fees, terms and conditions . For original documents & Library material • Users can bring in their own devices – Camera, tablet & Laptop • 100 camera mounts available in the reading rooms • Documents can be placed with record copying at standard copying fees, terms and conditions. 3

SELF SERVICE CAMERA STATIONS • Launched at same time as self service printing • Custom built and maintained by TNA • Unreliable in operation (cameras, touch screen, images received & staff intervention) • Reduction in usage • Not windows 10 compliant – would require a complete rebuild • Change in reader research patterns • 100 camera mounts available in the reading rooms • Specialist equipment superseded by reduction in cost of digital devices 4