AMENDED DOCUMENT ORDERING HOURS 01 JAN 2018 Day Reading room - - PowerPoint PPT Presentation

AMENDED DOCUMENT ORDERING HOURS 01 JAN 2018

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Day Reading room

• pening hours

(no changes) Tuesday 09:00 – 19:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 19:00 Friday 09:00 – 17:00 Saturday 09:00 – 17:00 Document

• rdering hours

(current) Document

• rdering hours

(new) 09:00 – 17:00 09:30 – 16:00 09:00 – 16:15 09:30 – 16:00 09:00 – 17:00 09:30 – 16:00 09:00 – 16:15 09:30 – 16:00 09:00 – 16:15 09:30 – 16:00 Reader registration (current) Reader registration (new) 09:00 – 17:00 09:00 – 16:00 09:00 – 16:15 09:00 – 16:00 09:00 – 17:00 09:00 – 16:00 09:00 – 16:15 09:00 – 16:00 09:00 – 16:15 09:00 – 16:00

• Documents that have been advance ordered or reserved from previous visits

will still be available to view at 09:00

Advance order cut off for next day (current) Advance order cut off for next day (new) 17:00 16:00 17:00 16:00 17:00 16:00 17:00 16:00 17:00 16:00

• Reader registration will be available from the opening of the reading rooms

until the end of document ordering

• Document ordering hours will be standardised which allows TNA to better utilise

staff resources throughout the day to maintain service standards

• Advance orders have been raised to 12 documents, offsetting the ordering

hour reduction

SELF SERVICE EQUIPMENT REMOVAL

• Launched in 2010 – 505,000 self service prints provided
• Reduction year on year to anticipated 69,000 prints this financial year
• A reduction of 85.34% in print output
• New UK currency not compatible with existing equipment
• Current equipment not upgradable to windows 10
• No longer covering running costs

£101,565.05 £67,535.00 £55,638.00 £49,616.10 £42,392.65 £36,063.70 £27,004.45 £20,795.03 £0.00 £20,000.00 £40,000.00 £60,000.00 £80,000.00 £100,000.00 £120,000.00 Revenue 2010/11 Revenue 2011/12 Revenue 2012/13 Revenue 2013/14 Revenue 2014/15 Revenue 2015/16 Revenue 2016/17 Projection 2017/18

REPLACEMENT

For digitised records

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For original documents & Library material

• New Document download tool
• Up to 10GB downloads via cloud storage
• Can be downloaded from the cloud for a week (user defined to two weeks)
• Can be downloaded or printed via 3rd party provider (e.g. Home, libraries,

community centres, cyber cafés, or dedicated print providers)

• Users can bring in their own devices – Camera, tablet & Laptop
• Documents can be placed with record copying at standard copying fees,

terms and conditions.

• 100 camera mounts available in the reading rooms
• Documents can be e-mailed to record copying for printing at standard

copying fees, terms and conditions.

SELF SERVICE CAMERA STATIONS

• Launched at same time as self service printing

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• Custom built and maintained by TNA
• Unreliable in operation (cameras, touch screen, images received &

staff intervention)

• Specialist equipment superseded by reduction in cost of digital

devices

• Not windows 10 compliant – would require a

complete rebuild

• 100 camera mounts available in the reading rooms
• Change in reader research patterns
• Reduction in usage