ALWAYS BY YOUR SIDE Always by your side. to prevent, control and - - PowerPoint PPT Presentation
ALWAYS BY YOUR SIDE Always by your side. to prevent, control and mitigate all kinds of property damage 1 Always by your side. WATER FIRE CLIMATE All crucial for human life. At the same time posing an unpredictable threat to valuable
Always by your side.
1
Always by your side.
All crucial for human life. At the same time posing an unpredictable threat to valuable property.
2
WATER FIRE CLIMATE
Always by your side.
We provide solutions to prevent, control and mitigate all kinds of property damage – from the everyday, right through to the worst that nature can cause. Our knowledge and technology are leading-edge. More importantly: our people have a passion and heart for giving help when disaster strikes. We are Always By Your
customers side with us.
3
Always by your side.
4
OUR B BASI ASICS OUR S SERVICES ES OUR B BUSINESS A S APPROAC ACH OUR R RESPONSIB IBIL ILIT ITY OUR S STR TRATE TEGY OUR F FINAN ANCIAL ALS
Always by your side. 5
Always by your side. 6
350,000
YEARLY ASSIGNMENTS
677
m EUR SALES, 2019
60+
YEARS’ EXPERIENCE
4,500
EMPLOYEES
14
COUNTRIES
3
CONTINENTS
24/7
SERVICE
+300
DEPOTS
Always by your side.
7
Brand p promise
What we stand for
Focus us
Our core business
Mis issio ion
What we do
Approach
How we do it
Va Valu lues
What we believe in
Custom
er s seg egmen ents
To whom we deliver
Servic ice lin lines
What we offer
Always By Your Side The global expert in Property Damage Control We prevent, control and mitigate the effects
Solutions through people, technology and knowledge Integrity, Excellence and Empathy Companies, Households, Public Sector and Insurers Water Damage Restoration Fire Damage Restoration Temporary Climate Solutions
Always by your side.
Strong local presence backed
by global resources
Deep customer involvement,
beyond our service commitment
Helping people to get on with
their lives
Integrity, Excellence and Empathy
Always By Your Side
8
Always by your side.
A clear focus – one-stop shop
for preventing, controlling and mitigating
High quality and excellence
in every area
Dedicated to be the best
at what we do
The global expert in Property Damage Control
9
Always by your side.
Offering both standardised and
tailor-made solutions in property damage control
Meeting the needs of all types
Responding to increasing demands
for preventive measures
Leading industry professionalisation
and digitalisation
We prevent, control and mitigate the effects of water, fire and climate
10
Always by your side.
Committed people with a passion
for helping others
State of the art technology driven
by continuous development
Outstanding knowledge gained
from 350,000 yearly assignments
Distributed organisation driven by
local entrepreneurship supported by a strong corporate culture
Solutions through people, technology and knowledge
11
Always by your side.
12
We are experts and knowledge leaders, striving for continuous improvement and applying best practice from our global
We are transparent and act in an honest way. We take responsibility for our actions. Reliability is a key part of the services we offer. We have a genuine understanding of our customers’ challenges. Our people make a difference by showing respect and compassion.
Always by your side.
13
LARGE PROJECTS MEDIUM SIZED PROJECTS SMALL JOBS
Companies Households Public Sector Insurance
Managed Property Industry Construction Residential Commercial Intermediaries Public Sector Households
Four customer segments
Always by your side.
14
Always by your side.
Struc uctur ure & & Cultur ure (build a better business and focus on people and culture)
Produ ductivity & & Servi vice D e Deliver ery (improve operations)
Portfolio D Dev evel elopment (increase share of wallet with our key account customers)
New ew S Segmen ents & s & Solutions s (grow property management and commercial insurance)
Cro ross-Bor Border S Solution ions (sell and deliver major and complex claims)
Bu Buy & & Bu Build (grow by acquisitions)
15
Always by your side.
16
Always by your side.
Embracing our leadership role Redesigning the value chain Automating processes Facilitating seamless integration
with insurers
Responding to the requirements
for prevention services
Utilizing and developing
Internet-of-Things solutions
17
Always by your side.
18 CUSTOMER E EXPERIENC NCE PAST ST EFFICI CIENCY CY FUTURE RE
Always by your side. 19
Always by your side.
Scale and resources are important Consolidation, digitalisation, supply chain
centralisation and climate focus transform the industry
Insurance claims – low-cyclical and resilient
to economic downturns – drive the demand
Fragmented market enables acquisitions Extreme weather events require scale and
cross-border cooperation
20
Always by your side.
21
Denmark 337 14 Austria 111 16 Canada 36 3 Finland 367 27 Belgium 44 2 Singapore 5 1 Norway 382 59 France 100 13 USA 136 17 Sweden 285 48 Germany 1 841 72 UK 718 17 Netherlands 174 14 Switzerland 94 9
= Employees = Depots
Always by your side.
Consolidation of the Polygon
expertise in five Centres of Excellence
Cross-border activity to develop
best practices
Elevates our industry to a new
level of professionalism
22
Always by your side.
23
TEMPORARY RY CLIMAT ATE SOLUTION IONS US DOCUMENT NT RESTOR ORATION ION UK, US and Netherlands EMER ERGEN ENCIES Germany MOIST STURE CON ONTROL OL Sweden MAJ AJOR AN AND COMPLEX LEX CLA LAIMS Germany
Centres of excellence Countries in the Polygon Group
Always by your side.
24
DECEN ENTRALISED SED ORGANIS ISATIO ION LOCA CAL ENTRE REPRE RENEURSHIP A CLEAR B BUSINESS PHILOSOPHY THE PO POLYGON MODE DEL
Always by your side.
25
Always by your side. 26
Always by your side.
Our core business is to restore
property and thereby contribute to reduced use of resources
Our Responsibility Programme
guides us to minimise risks, safeguard values and act sustainably, responsibly and with respect for others
We have a systematic approach
to governance via our Code of Conduct
27
Always by your side.
28
Always by your side.
4,500 employees in 14 countries with a mix of backgrounds act
independently when helping customers in the best and fastest way
Experience and skills are valuable but the right attitude is decisive Strategic talent management via Polygon Academy Education and training via Polygon Learning Zone Structured approach to health and safety Employee survey shows high engagement and most survey
results are above industry benchmark
29
Always by your side.
“If Polygon only knew…
what Polygon already knows”
The Polygon Academy
is established to share practice in an organised way
Unique in our industry Champions become ambassadors
for the Polygon Model
30
Always by your side.
Our core business brings valuable property back to life, decreasing
both environmental impact and cost
We focus on efficient use of materials, energy and
Every country drives their own agenda to reduce environmental impact A study indicates that Polygon’s water damage restoration services avoided
around 11,000 tonnes of CO2 emissions during 2019*
Driving record systems, route optimisation, speed limiting devices and eco-
driving training contributes to reduce of fuel consumption and CO2 emissions from transports
* conducted in collaboration with students at the Royal Institute of Technology in Sweden.
31
Always by your side.
We have high ethical standards
and always show respect towards individuals, organisations and society
Our people are expected to lead
by example with our values Integrity, Excellence and Empathy as core principles
The Polygon Model and our Code
32
Always by your side.
AGE D DIS ISTRIB IBUTIO ION Age % <40 49 41–50 27 51–60 20 >60 4 Total 100
33
EMPLOY OYEE S STATI TATISTI TICS 2019 2018 2017 Work attendance, % 94.0 94.0 96.0 Employee turnover rate, % 21.0 28.0 18.4 Average number of employees 4,512 3,870 3,279 Of whom men, % 4,217 3,810 3,279 EMPLOYEE S SATIS ISFACTIO ION 2019 2018 2017 Response rate, % 90 92 91 Team Efficiency Index (ESI) (BM 72) 77 77 76 Leadership index (LSI) (BM 77) 78 78 77 Engagement index (BM 72) 84 83 83 EMPLOYEES P PER G GEOG OGRAP APHICAL AL SEGMENT 31 D DECEMBER 2 2019 Segment Number of employees Of whom men, % Nordics and UK 2,046 82 Continental Europe 2,370 79 North America 170 75 Total 4,586 79
Always by your side. 34
People first!
invest a lot into making them thrive. This has been acknowledged externally in both Germany and the UK.
(IIP) Platinum standard and Achilles accreditation for the sixth consecutive year.
acknowledged for being a popular employer in two independent studies 2019.
Always by your side. 35
Customer partnership to decrease lead times and waste
partnered in a pilot with one of the UK’s leading insurance companies, Allianz. The goal is to contribute to a significant decrease of both insurance lead times and the amount of waste that goes to landfill.
Always by your side. 36
Always by your side.
37
Always by your side. 38
Polygon’s water specialists handle everything from small leaks to major incidents caused by
Preventing damage is another of our expert areas.
Always by your side.
Assess the problem and its scope Prevent further damages Arrange professional drying Restore the site Salvage and recondition damaged
property and documents
39
Always by your side.
We cover every step of the
restoration process
Remote monitoring saves
time and money
Cross-border resources to
cope with major incidents
Specialists in reconditioning
damaged equipment
40
Always by your side.
41
OUR WA WATER D DAMA MAGE R RESTO TORATI TION SER SERVICES I S INCLUDE OUR DOCUMENT R RESTORATION SERVICES I INCLU LUDE OUR L LEAK D DETE TECTI TION TECHNIQUES I INCLU LUDE
Always by your side. 42
Digital solutions prevent water damage
Polygon is determined to become the first provider to offer a full end-to-end solution that prevents water, mould and other property related damage. Our key to success is to prevent damage by combining existing restoration processes with new technology and data analysis. One solution is to install smart sensors and automatic valve shut offs for constant surveillance and rapid mitigation based on sensor alarms.
Always by your side. 43
Clearing soot and debris, drying up water left by the extinguishing work, and restoring buildings, machines and equipment. These are the major restoration challenges after a sudden fire. Polygon takes on the job anywhere – from start to finish.
Always by your side.
Get quickly back to work again Clean up after the fire Mitigate secondary effects
from smoke, oxidisation and water damages
Salvage and restore damaged
equipment and documents
Manage subcontractors for
reconstruction
44
Always by your side.
Involved from start to finish Taking advantage of the combined
global Polygon expertise
Cross-border resources for large
assignments
Technical reconditioning of
damaged equipment can save up to 60 percent
Fire-damaged documents can
be salvaged
45
Always by your side.
46
OUR F FIRE D DAMA MAGE R RESTO TORATI TION SER SERVICES I S INCLUDE
Always by your side. 47
Cross-border teamwork saved Norwegian fish factory – twice
After a major fire at a Norwegian fish factory in 2019, Polygon Norway was called in to clean the building from soot, Together with colleagues from Denmark and Germany they assignment was completed. When another building at the same site caught a light later the same week, Polygon’s experts was called in again. A good example of how Polygon can solve major and complex claims with cross-border collaboration.
Always by your side. 48
Cooling, heating and humidity control. Whenever the climate conditions
to make sure conditions turn out perfect. Polygon has the expertise.
Always by your side.
Controlling temperature and
humidity
Offering a complete set of
services: drying, cooling, heating and remote monitoring
Short-term as well as long-term Consulting services to manage life
cycle projects
49
Always by your side.
We have the expertise in every
aspect of climate control
We assess damages and
recommend actions
We perform project planning Our certified consultants help
avoid moisture problems from the beginning
50
Always by your side.
51
OUR T R TEMPO MPORA RARY RY C CLIMATE SO SOLUTIONS SER S SERVICES I INCLUDE
Always by your side. 52
Climate solutions for over 1 million sq.m. of buildings every year
Our Centre of Excellence for Climate Solutions in the US has world-leading expertise in moisture and temperature management and control. Every year we provide temporary climate solutions for over one million square metres of buildings. By using energy-efficient equipment, we create the right conditions to avoid shutdowns due to climate problems or regulatory restrictions. On construction sites, we enable building projects to stay on time and in food industry, we secure that required hygiene and product safety standards can be maintained.
Always by your side.
53
Always by your side.
54
SALE ALES AN AND G GROWTH
EUR million Growth, % Sales, EUR million 2 4 6 8 10 10 20 30 40 50 2015 2016 2017 2018 2019 % Adjusted EBITA, % Adjusted EBITA, EUR million
ADJUST STED ED E EBITA
EUR million 10 20 30 40 50 2015 2016 2017 2018 2019
OPERATING C CASH F FLOW W
EUR million 5 10 15 20 25 30 35 100 200 300 400 500 600 700 2015 2016 2017 2018 2019 %
Always by your side.
55
SA SALES D ES DIST STRIBUTION B BY GEO EOGRAPHY Nordics & UK, 34% Continental Europe, 61% North America, 5% SA SALES B ES BY SER SERVICE L LINE Water damage restoration, 33% Technical reconditioning, 24% Fire damage restoration, 20% Leak detection, 4% Temporary Climate Solutions, 7% Major and complex claims, 12% Other 1%
Always by your side.
56
EUR m 2019 2018
Sales 677.1 619.3 Sales growth, % 9.3 20.8 Adjusted EBITDA 81.3 53.0 Adjusted EBITDA, % 12.0 8.6 Adjusted EBITA 44.3 39.6 Adjusted EBITA, % 6.5 6.4 Operating cash flow 31.9 24,2 Net debt 284.8 180.6 Full-time employees 4,512 3,810
Always by your side. 57