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Alternative Dispute Resolution & Online Dispute Resolution DG - PowerPoint PPT Presentation

Alternative Dispute Resolution & Online Dispute Resolution DG Justice and Consumers Justice and Consumers Legal framework Directive on consumer ADR Set up of ADR entities in all market sectors Quality requirements for ADR


  1. Alternative Dispute Resolution & Online Dispute Resolution DG Justice and Consumers Justice and Consumers

  2. Legal framework Directive on consumer ADR • Set up of ADR entities in all market sectors • Quality requirements for ADR entities (assessment by national competent authorities) Regulation on consumer ODR • EU-wide ODR platform for online disputes, linking the national ADR entities notified by Member States • Advisors providing assistance Justice and 2 Consumers

  3. How does the platform work Justice and 3 Consumers

  4. Justice and 4 Consumers

  5. Justice and 5 Consumers

  6. Justice and 6 Consumers

  7. Justice and 7 Consumers

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  9. Justice and 9 Consumers

  10. Justice and 10 Consumers

  11. Justice and 11 Consumers

  12. More information http://ec.europa.eu/consumers/solving_consumer_disputes /non-judicial_redress/adr-odr/index_en.htm Justice and 12 Consumers

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