Alternative Dispute Resolution & Online Dispute Resolution DG - - PowerPoint PPT Presentation

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Alternative Dispute Resolution & Online Dispute Resolution DG - - PowerPoint PPT Presentation

May 21, 2023 117 likes •250 views

Alternative Dispute Resolution & Online Dispute Resolution DG Justice and Consumers Justice and Consumers Legal framework Directive on consumer ADR Set up of ADR entities in all market sectors Quality requirements for ADR

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Alternative Dispute Resolution & Online Dispute Resolution

DG Justice and Consumers

Justice and Consumers

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Legal framework

Directive on consumer ADR

  • Set up of ADR entities in all market sectors
  • Quality requirements for ADR entities (assessment by

national competent authorities) Regulation on consumer ODR

  • EU-wide ODR platform for online disputes, linking the

national ADR entities notified by Member States

  • Advisors providing assistance

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Justice and Consumers

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How does the platform work

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Justice and Consumers

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Justice and Consumers

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Justice and Consumers

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Justice and Consumers

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Justice and Consumers

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Justice and Consumers

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Justice and Consumers

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More information

http://ec.europa.eu/consumers/solving_consumer_disputes /non-judicial_redress/adr-odr/index_en.htm

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