Alpha Presentation Browser Sharing for Customer Support The - - PowerPoint PPT Presentation

From Students… …to Professionals

The Capstone Experience

Alpha Presentation

Browser Sharing for Customer Support

Department of Computer Science and Engineering Michigan State University Spring 2019

Team Amazon

Liyuan Duan Megha Erappa Jonathan Kushion Rahul Yalamanchili Eunice Yoon Colin Zhong

Project Overview

• Browser sharing between customer and

support representative with no installation required.

• The representative sees exactly what the

customer sees.

• Any action taken on the customer side is

recorded then replayed on representative side.

• Private customer credentials are masked.

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System Architecture

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Customer Record JS Replay JS Support Load Balancer Replay Recorder Load Balancer Database (AWS RDS)

EC2 EC2 Recorder Mediator Replay

Support Representative Dashboard

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HTML Element Testing

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Masking Personal Information

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Masking Personal Information

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Button Injection

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What’s left to do?

• Chat box implementation.
• Optimization

▪ Record ▪ Replay ▪ Data transmission

• Possibly implement stretch goal.

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Questions?

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