Alliance Water Resources, Inc. Operations Overview Martin County - - PowerPoint PPT Presentation
Alliance Water Resources, Inc. Operations Overview Martin County Water & Sanitation Districts February 5, 2020 1 Who We Are Initial Assessment/ Approach External Partnerships Key Accomplishments to Date Priority Needs 2
February 5, 2020
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Who We Are Initial Assessment/ Approach External Partnerships Key Accomplishments to Date Priority Needs Discussion/ Questions
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Incorporated in 1976 275 Employees 4 S
tates
43 Operating
Divisions
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Comprehensive S upport S ervices
Corporate office services include essentially all management and professional support services and consists of five general areas: Management, Human Resources, Technical Support, Financial, and Computer/Billing. Typical services provided are listed below.
150+ Licensed Operators 4 Professional Engineers 4 Fulltime Degreed
Accountants
Certified HR Professionals Regulatory & Compliance
Program Director
Water operations and maintenance Wastewater operations and maintenance Field operations – meter reading, main repair,
connect/ disconnect, locates
Financial management – billing, planning, accounting Customer service – office, field, phone
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Engineering support IT support Proj ect management Human resources Regulatory compliance Optimization
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CORE FOCUS CORE VALUES
taff
afety
WEEK OF AWR RES OURCE TITLE FOCUS AREA
30-Dec-19 Tim Geraghty President Admin & Ops 6-Jan-20 Mark Mahler Director of S afety & Compliance Training & Compliance Tyler S tuhlman Distribution S upervisor Distribution S ystem Anthony Hays IT Manager Technology S ystems 13-Jan-20 Ann Perkins VP , Director of Finance Office & Accounting Procedures 20-Jan-20 Ann Perkins VP , Director of Finance Office & Accounting Procedures Mark Mahler Director of S afety & Compliance Training & Compliance 27-Jan-20 Mark Mahler Director of S afety & Compliance Training & Compliance S teve Wilson Local Manager Distribution S ystem & Inez WWTP Frank S teward Local Manager Tug Valey WWTP Warfield 3-Feb-20 Bob Hathcock Local Manager Distribution & Collections 10-Feb-20 Bob Hathcock Local Manager Distribution & Inez WWTP 17-Feb-20 James Ford Local Manager Distribution & WTP 24-Feb-20 Anthony Hays IT Manager Technology S ystems 1-Mar-20 Phil Webster Local Manager Lab Practices Permanent Craig Miller Division Manager Ops & Admin 1 Jan - 30 April Tony Sneed Director of Operations Operations & Outside Agencies
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Review All Previous Recommendations: Huron Management Audit
June 2007
KR
WA Recommendations December 2016
KWRI MCWD Challenges
December 2017
BlueWater Report
February 2018
AG Report
December 2019
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(Accountability)
Regulations
tandard Operating Procedures for Core Functions
Decision-Making Process
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ystem Mapping and Accurate Hydraulic & Performance Date)
& Hindered External Agencies from providing sustainable
ystem for gathering and responding to customer issues.
MART Plan for addressing.
ubstandard Construction Methods for existing service lines and current repair methods.
Information
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Work Force Development Establish a Leadership Team Assign Clear Roles and Accountability Establish A Culture In Line with AWR
Core Values & Focus Areas
Internally Developed 90-day S
MART Goals
Systems & Processes Evaluate current work practices,
policies and procedures
Evaluate Resources Develop Written S
tandard Operating Procedures for all Core Functions
Develop S
tandard S pecifications / Policies for Board Approval
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Communicate Develop Routine
Habits for Communication with Partners
Be Responsive to
Customer & Partners Request
S
hare Accurate Data- Avoid S peculation
Capture Customer
Concerns as a tool for Improving (S ystem)
Conduct S
ite Audits for Operational & S afety Issues
Review Items Regarding Regulatory Compliance Identify Internal Leadership Team Create a High Priority Needs List for
Administration/ Office, Water Treatment Plant, Distribution S ystem, Wastewater Treatment Plant & Collection S ystem
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Alliance Big S andy ADD Bell Engr Bluewater KY DOW PS C Concerned Citizens AML KR WA
MCWD MCS D
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Established leadership team Conducted a meter audit Created 90-day goals Replaced 400 feet of 4-inch water main on Town
Point Curve
Repaired distribution excavator Repaired 2 District vehicles
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Replaced 2 tires on equipment trailer Repaired 30 grinder pumps Repaired pump in Davis Branch (was being
pumped daily)
Have ordered critical operational equipment for
regulatory compliance
MARTIN COUNTY WATER DIS TRICT- METER AUDIT RES ULTS FOR JAN20
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First Quarter Goals Assigned Description
NEW BILLING S OFTWARE Ann Perkins S elect and schedule a new billing syst em for MCUB EVER Y METER READ Craig Miller Read, mark, and flag every met er in t he syst em including met ers t hat have not been locat ed BILLING S OP's Craig Miller Review current pract ices, cust omer issues/ concerns PS C rules & regs
t andard Operat ing Procedures CUS TOMER IS S UES DATABAS E Tony S need Develop, Train S t aff, and Implemt a dat abase for collect ion of and responding t o Cust omer Concerns (Report t o be Included in Mont hly Board Packet ) NEW OR HIGHER LICENS ING Tony S need Ident ify 4 employees for new or higher licenses t o meet or exceed requirements for t he syst em RECONCILE BILLING FOR METERS Kat rina S ansom Ensure billing and information for all met ers is reconciled in current billing soft wat er syst em 2018 DIS TRICT AUDIT Kat rina S ansom Ensure t hat t he 2018 dist rict audit is issued or complet ed S ECURITY DEPOS ITS Kat rina S ansom Ident ify owners of billing soft ware cust omer securit y deposit s for wat er and sewer WTP Tom Alley Ident ify Crit ical Needs, Act ion Plan & Associat ed Cost s WWTP ((2) Tony S need Ident ify Crit ical Needs, Act ion Plan & Associat ed Cost s OXIDATION DITCH ROTORS Ryan S mit h Have bot h rot ors working at t he oxidat ion dit ch at t he Inez plant GRINDER PUMPS Ryan S mit h Have all t he grinder pumps repaired/ replaced INFLUENT PUMP Ryan S mit h Repair/ replace a pump in t he influent BOOS TER S TATION AND TANK INFORMATION John Horn Collect information on each boost er and t ank in t he syst em for deficiency. TRUCK INVENTOR Y John Horn/ Ryan S mit h Do an inventory of every t ruck and creat e a st andard load out . COMMUNITY PROJECT Craig Miller S elect , plan and schedule an event t o t hat direct ly impact s communit y wat er shed- build part nerships
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ervice Concern Data Base & Processing S OP
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media; tube settlers in unit #3; paint; check all bearings, motors and gear boxes
indicator for clearwell, ethernet card for High S ervice Pump #2
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chlorine meter, iron and manganese meter.
store the chemicals in, get them out of the building.
#3, or a better ladder system.
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new motor or have motor rebuild for the paddle wheel.
for effluent.
the arms are broke. Need to identify the problem with the drainage system and repair.
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installed.
already been received. When this pump is installed there will be two operating pumps in this station.
The existing floats sometimes does not work properly.
pump has already been pulled out of service.
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ludge canisters need to be hauled and emptied.
Digester 1. May have to j et the line.
BR 2 automatic blow valve, future blower valve and S BR 1 decant valve need to be inspected by a service technician. Had a couple instances in low temperatures the valves failed to open and close properly.
company)
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ewer leak on Turkey Creek Rd
treet Lift S tation
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