Alliance Water Resources, Inc. Operations Overview Martin County Water & Sanitation Districts February 5, 2020 1
Who We Are Initial Assessment/ Approach External Partnerships Key Accomplishments to Date Priority Needs 2 Discussion/ Questions
Who we are 3
About AWR 150+ Licensed Operators Incorporated in 1976 4 Professional Engineers 275 Employees 4 Fulltime Degreed 4 S tates Accountants 43 Operating Certified HR Professionals Divisions Regulatory & Compliance Program Director Comprehensive S upport S ervices Corporate office services include essentially all management and professional support services and consists of five general areas: Management, Human Resources, Technical Support, Financial, and Computer/Billing. Typical services provided are listed below. 4
AWR S ERVICES Water operations and maintenance Wastewater operations and maintenance Field operations – meter reading, main repair, connect/ disconnect, locates Financial management – billing, planning, accounting Customer service – office, field, phone 5
AWR S ERVICES Engineering support IT support Proj ect management Human resources Regulatory compliance Optimization 6
CORE VALUES CORE FOCUS • Integrity • Clean Water • S • Employee Development afety • Exceed Expectations • Provide Professional Expertise • Fiscal Responsibility • Technically Competent S taff • Our Team!
AWR EXTERNAL S TAFF S CHEDULE WEEK OF AWR RES OURCE TITLE FOCUS AREA 30-Dec-19 Tim Geraghty President Admin & Ops 6-Jan-20 Mark Mahler Director of S afety & Compliance Training & Compliance Tyler S tuhlman Distribution S upervisor Distribution S ystem Anthony Hays IT Manager Technology S ystems 13-Jan-20 Ann Perkins VP , Director of Finance Office & Accounting Procedures 20-Jan-20 Ann Perkins VP , Director of Finance Office & Accounting Procedures Mark Mahler Director of S afety & Compliance Training & Compliance 27-Jan-20 Mark Mahler Director of S afety & Compliance Training & Compliance S teve Wilson Local Manager Distribution S ystem & Inez WWTP Frank S teward Local Manager Tug Valey WWTP Warfield 3-Feb-20 Bob Hathcock Local Manager Distribution & Collections 10-Feb-20 Bob Hathcock Local Manager Distribution & Inez WWTP 17-Feb-20 James Ford Local Manager Distribution & WTP 24-Feb-20 Anthony Hays IT Manager Technology S ystems 1-Mar-20 Phil Webster Local Manager Lab Practices Permanent Craig Miller Division Manager Ops & Admin 8 1 Jan - 30 April Tony Sneed Director of Operations Operations & Outside Agencies
Initial Assessment Review All Previous Recommendations: Huron Management Audit June 2007 KR WA Recommendations December 2016 KWRI MCWD Challenges December 2017 BlueWater Report February 2018 AG Report December 2019 9
Top Ten Items From Prior Evaluations 1. Need for Professional Management/ Leadership (Accountability) 2. Inventory Control/ Purchasing Policies / Rules & Regulations 3. S tandard Operating Procedures for Core Functions 4. Reactive Not Planned Operations/ Daily Work 5. No use of Life Cycle Costs for Repairs and Decision-Making Process 10
Top Ten Items From Prior Evaluations 6. No Long-Range Capital Plan (Need Accurate -Data S ystem Mapping and Accurate Hydraulic & Performance Date) 7. Lack of Responsiveness & Follow up Has Created Mistrust & Hindered External Agencies from providing sustainable assistance. Need Accurate Data and S ystem for gathering and responding to customer issues. 8. Water Loss/ Both accurate data and a S MART Plan for addressing. 9. S ubstandard Construction Methods for existing service lines and current repair methods. 10. Meters/ Connection Policies/ Accurate Revenue 11 Information
AWR APPROACH Work Force Development Communicate Establish a Leadership Team Develop Routine Habits for Assign Clear Roles and Accountability Communication Establish A Culture In Line with AWR with Partners Core Values & Focus Areas Be Responsive to Internally Developed 90-day S MART Customer & Goals Partners Request Systems & Processes S hare Accurate Data- Avoid Evaluate current work practices, S peculation policies and procedures Capture Customer Evaluate Resources Concerns as a tool Develop Written S tandard Operating for Improving Procedures for all Core Functions (S ystem) Develop S tandard S pecifications / 12 Policies for Board Approval
AWR Approach Conduct S ite Audits for Operational & S afety Issues Review Items Regarding Regulatory Compliance Identify Internal Leadership Team Create a High Priority Needs List for Administration/ Office, Water Treatment Plant, Distribution S ystem, Wastewater Treatment Plant & Collection S ystem 13
Martin County Water District Partners Bell Engr Bluewater Big S andy KY ADD MCWD Concerned Alliance AML Citizens MCS D PS C DOW KR WA
Key Accomplishments to Date Established leadership team Conducted a meter audit Created 90-day goals Replaced 400 feet of 4-inch water main on Town Point Curve Repaired distribution excavator Repaired 2 District vehicles 15
Key Accomplishments to Date Replaced 2 tires on equipment trailer Repaired 30 grinder pumps Repaired pump in Davis Branch (was being pumped daily) Have ordered critical operational equipment for regulatory compliance 16
MARTIN COUNTY WATER DIS TRICT- METER AUDIT RES ULTS FOR JAN20 17
First Quarter Goals Assigned Description NEW BILLING S OFTWARE Ann Perkins S elect and schedule a new billing syst em for MCUB Read, mark, and flag every met er in t he syst em including met ers EVER Y METER READ Craig Miller t hat have not been locat ed Review current pract ices, cust omer issues/ concerns PS C rules & regs BILLING S OP's Craig Miller -t o develop and implement S t andard Operat ing Procedures Develop, Train S t aff, and Implemt a dat abase for collect ion of and CUS TOMER IS S UES DATABAS E Tony S need responding t o Cust omer Concerns (Report t o be Included in Mont hly Board Packet ) Ident ify 4 employees for new or higher licenses t o meet or exceed NEW OR HIGHER LICENS ING Tony S need requirements for t he syst em Ensure billing and information for all met ers is reconciled in current RECONCILE BILLING FOR METERS Kat rina S ansom billing soft wat er syst em 2018 DIS TRICT AUDIT Kat rina S ansom Ensure t hat t he 2018 dist rict audit is issued or complet ed Ident ify owners of billing soft ware cust omer securit y deposit s for S ECURITY DEPOS ITS Kat rina S ansom wat er and sewer WTP Tom Alley Ident ify Crit ical Needs, Act ion Plan & Associat ed Cost s WWTP ((2) Tony S need Ident ify Crit ical Needs, Act ion Plan & Associat ed Cost s OXIDATION DITCH ROTORS Ryan S mit h Have bot h rot ors working at t he oxidat ion dit ch at t he Inez plant GRINDER PUMPS Ryan S mit h Have all t he grinder pumps repaired/ replaced INFLUENT PUMP Ryan S mit h Repair/ replace a pump in t he influent Collect information on each boost er and t ank in t he syst em for BOOS TER S TATION AND TANK INFORMATION deficiency. John Horn 18 TRUCK INVENTOR Y John Horn/ Ryan S mit h Do an inventory of every t ruck and creat e a st andard load out . S elect , plan and schedule an event t o t hat direct ly impact s COMMUNITY PROJECT Craig Miller communit y wat er shed- build part nerships
Priority Needs Customer S ervice/ Admin • Customer S ervice Concern Data Base & Processing S OP • Purchasing Policies and Procedures in Place • Audits Current for both Districts • Budgets for 2020 Both Districts • New Billing S oftware • Meter Audit & Revenue Verification • Radio or Touch Read Meters 19
Priority Needs Water S ystem • Refurbish treatment unit # 1; new valve vault & required piping • Repair filter beds, filter divider walls, repair rake; all new filter media; tube settlers in unit #3; paint; check all bearings, motors and gear boxes • Need 2 new filter level indicator probes (Filters #4 & #6); one level indicator for clearwell, ethernet card for High S ervice Pump #2 • Repair #3 filter drain valve • Replace all 5 online tubidimeters along with software 20
Priority Needs Water S ystem • New lab equipment, CL17 chlorine analyzer, bench turbidimeter, chlorine meter, iron and manganese meter. • Repair roof over the chemical storage room, leaks bad when it rains. • Or instead of a new roof maybe construct a new and bigger room to store the chemicals in, get them out of the building. • New chemical feed pumps. • Install doors that will lead into the valve vaults for unit #2 and unit #3, or a better ladder system. 21 • Need a new turkey pump and motor, there is only one.
Priority Needs Inez S ewer Plant • Oxidation ditch needs two new bearings, two new shafts, and new motor or have motor rebuild for the paddle wheel. • Need to purchase a D.O. meter. • Replace both automatic samplers, one for influent and one for effluent. • One clarifier is out operation, it needs the skimmer repaired, the arms are broke. Need to identify the problem with the drainage system and repair. • Drying beds need to be cleaned and disposed of. 22
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