AGILE WORKING AT UNILEVER ADAM HOY DIRECTOR WORKPLACE INNOVATIONS - - PowerPoint PPT Presentation

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AGILE WORKING AT UNILEVER ADAM HOY DIRECTOR WORKPLACE INNOVATIONS - - PowerPoint PPT Presentation

Oct 05, 2022 335 likes •952 views

AGILE WORKING AT UNILEVER ADAM HOY DIRECTOR WORKPLACE INNOVATIONS & OPERATIONS JANUARY 2015 UNILEVER AT A GLANCE EMERGING MARKETS NOW REPRESENT 190 57% COUNTRIES IN WHICH OUR OF TURNOVER PRODUCTS PRODUCTS ARE SOLD USED BY

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ADAM HOY DIRECTOR – WORKPLACE INNOVATIONS & OPERATIONS JANUARY 2015

AGILE WORKING AT UNILEVER

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€1 BILLION

INVESTED IN R&D WORLDWIDE

190

COUNTRIES IN WHICH OUR PRODUCTS ARE SOLD

PRODUCTS USED BY

2 BILLION

EVERY DAY

EMPLOYEES AT THE END OF 2012

174,000

EMERGING MARKETS NOW REPRESENT

57%

OF TURNOVER

105m sqft

GLOBAL REAL ESTATE PORTFOLIO

UNILEVER AT A GLANCE

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ETS VISION

To make Unilever work by improving the effectiveness of our employees, driving efficiency & generating sustainable growth

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AGILE WORKING

DRIVING A CULTURAL TRANSFORMATION AT UNILEVER

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OUR ORGANIZATION

170,000 employees Challenging global roles Competing with the best for the best

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IT STARTED WITH A QUESTION

How can we be more competitive in attracting and retaining highly engaged talent? (Engaged = discretionary effort)

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THE UGLY STATISTICS

are engaged at work are disengaged are actively disengaged

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3 DRIVERS OF ENGAGEMENT Meaningful work Rewards Environment

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SO WE FURTHER ASKED

How can our people work more… »effectively? »enjoyably? »sustainably?

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AGILE WORKING

An approach to working with… »Maximum flexibility »Minimum constraints

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WHY IS THIS DIFFERENT?

Not a set of “flex work” programs

  • r policies

Rather, a total culture change And yes, like Best Buy…but more

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WHY DOES THIS MATTER?

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THE REACTION…

Marissa Mayer: Get off Your Cloud

Marissa Mayer, we need to talk: This genie is way out of the bottle Yahoo Policy Riles Workers Everywhere Mayer shows she knows little about managing people with this offensive memo to Yahoo employees

Marissa Mayer’s Work-From-Home Ban Is The Exact Opposite Of What CEOs Should The Doing

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THE INSIGHT FOR US

This is a powerful trend that is not going away. We can lead

  • r be left behind
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AGILE WORKING MODEL

Workplaces Working Practices Technology

Sustainability Savings Vitality Talent Capability

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WORKING PRACTICES

Work anytime and anywhere as long as business needs are met Performance determined by results, not ‘time and attendance’ Managers assessed on how well they support

Working Practices

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IN THE PAST…

Organizations placed boundaries around work »When (9 to 5) »Where (the office)

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TODAY…

Technology makes working boundaries irrelevant »Anytime »Anywhere

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VALUE OF EMPOWERMENT

Greater productivity AND Greater engagement

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WORKPLACES

Flexibility »Mostly ‘free address’ space Zones »Areas designed for activities, not individuals

Workplaces

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OFFICE UTILIZATION

60% not fully utilizing their dedicated workspaces Up to 40% less expensive to operate than traditional

  • ffices
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OUR OLD ENVIRONMENTS

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OUR NEW ENVIRONMENTS

Englewood Cliffs, USA Hamburg Bogotá, Colombia Singapore

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AGILE WORKPLACE ZONES FOCUS:

For individual working

Connect:

For collaboration

Vitality:

For revitalization

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FOCUS ZONE

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CONNECT ZONE

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VITALITY ZONE

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AGILE WORKPLACE PLAN

FOCUS CONNECT VITALITY

Café Quiet work area Small conference rooms Huddle Large conference room Quiet lounge Individual workstations Lounge Phone rooms Storage

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COST COMPARISON

Cost of Office Space for 100 Employees (€)

Traditional Agile % Savings Required sq ft per Person 125 80 36% Total sq ft Required 12,500 8,000 36% Cost per sq ft 110 125 (12)% Construction 1,375,000 1,000,000 27% Furniture, IT, etc 667,500 562,000 16% Total Cost 2,042,500 1,562,000 24% Maintenance, Leases, Taxes, etc. 10,000 6,000 ~40% Space reconfiguration/Moves 2,000 200 90%

Buildout Costs Space Needs Ongoing Costs

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TECHNOLOGY

Technology to enable anytime/anywhere working Consummerization— Choice of tools to support different working styles

Technology

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AGILE TECHNOLOGY TYPES

Virtual Collaboration Personal Productivity Advanced Mobility

Desktop VC
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WORKING STYLES

Offsite Mobile Resident

Usually works at the same company location Works in a variety of locations – company

  • ffices, customer

locations, at home, while travelling Works at a fixed, non- company (such as a business partner facility

  • r home office)
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THE BENEFITS

Workplaces Working Practices Technology

Sustainability Savings Vitality Talent Capability

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ARE THERE TRADE-OFFS?

In a word, yes… » Less “personal space” in the office » Less “face to face” time with colleagues » Potentially harder to manage boundaries around personal time But… » The trade-offs are worth it

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SO WHAT HAVE WE LEARNED?

Culture change »is hard »takes time Need to drive it »From the top »From the bottom

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AWARENESS CAMPAIGN

Strengthen understanding Promote the benefits—for people, the environment, the business Encourage adoption

  • f behaviors
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CONCEPT—”UNLIMITED”

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COMMUNICATION

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COMMUNICATION

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PEOPLE PROFILES

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TRAINING RESOURCES

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SPOTLIGHT EVENTS

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LONDON, UK

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DURBAN, SOUTH AFRICA

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ENGLEWOOD CLIFFS, NJ

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NAIROBI, KENYA

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MINBURI, THAILAND

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SINGAPORE

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SHANGHAI, CHINA

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KUALA LUMPUR, MALAYSIA

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ROTTERDAM, NETHERLANDS

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BARCELONA, SPAIN

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BOGOTÁ, COLOMBIA

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MOSCOW, RUSSIA

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SITE CERTIFICATION

Meets Agile Criteria Meets Criteria to a high standard Excels in all Criteria

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AGILE SCORECARD

Agile Working Global Scorecard Target Year end 2013 Technology # new telepresence rooms implemented 13 Telepresence room % utilisation (1) 45% Sharepoint capabilities % implemented 100% Workplaces # new agile workplace sites implemented 12 # potential new agile workplace sites identified 10 Working Practices % WL1+ employee awareness of Agile Working (2) 90% % WL2+ employees trained in Agile Working practices (3) 75% % WL2+ Individual Workplans developed 90% Savings % travel cost reduction (4)(5) 30% % facility operating cost reduction (4)(6) 25%

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SOME KEY RESULTS

Per annum savings »38,000 flights »300,000 tonnes of CO2 »€150 million

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SOME KEY RESULTS

43 Agile Workplaces completed or in progress »30% greater space utilization »30% less waste and energy

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SOME KEY RESULTS

Improved engagement scores »80% increased productivity »86% enjoy new design Unilever named #1 employer in 18 countries and #3 InDemand on LinkedIn

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BUT WHAT ABOUT....

Workforce visibility? Managing boundaries? Relationship building? Labor regulations? Safety & liability risks? Data security? Cultural differences? Abusers?

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YOUR QUESTIONS