Agenda IMGS Introduction Historical Use of GI in utilities New - - PowerPoint PPT Presentation
Best practice use of GI within utility companies From Desktop to the Field Agenda IMGS Introduction Historical Use of GI in utilities New Utility Trends GI - Moving off the island into the enterprise Integrated Asset Management Using Web
IMGS Introduction Historical Use of GI in utilities New Utility Trends GI - Moving off the island into the enterprise Integrated Asset Management Using Web Mapping to drive sales and customer satisfaction Critical Asset Protection Smart Grid GI - Moving off the island into the field Mobile Workforce Management Location based Services Summary
We deliver innovative spatial solutions for the desktop, web and mobile Built on our partner’s technology
Intergraph Safe Software Leica
Designed to meet the challenges of Government, Mapping Agencies and Utility & Communications Customers Our customers include OSI, ESB, Eircom, Meteor, BT, NIE, OSNI (LPS) and 34 Local Authorities
Historically GI was used to:
Create hardcopy maps For asset design and build And recently to meet regulatory requirements - display asset spend
In a lot of cases these are just 2D CAD like designs Very little use of spatial analysis Very little integration with mainstream IT
Trends Ageing Industry Need for reinvestment in infrastructure Greying Workforce Disparate workforce (staff & contract) Mobile Smart Grid Regulator Changes
New markets & competitors
Requirements
abstraction
Today Utilities are focusing on moving GIS Into the enterprise and out of the back office Integration of GIS and mainstream IT is key:
Financial Integration Work Management Asset Management Customer Service
A fully integrated GIS will deliver a considerable ROI
Enterprise
Financials HR Asset Management Customer Management Work Management
By integrating GIS with asset / financial management solutions Designers can design ROI alternatives Removes duplication of data and workflows through single desktop Designer can also use spatial intelligence to support ROI decisions E.g. Anglian Water Detailed Schematic Geographic View SAP View
Modernisation of central data management solution. Creation and implementation of Visual Intelligence Programme. Business specific web applications to support everyday operational processes. Placing GI at the heart of the business decision making processes. Integration with ERP (SAP) and other systems. Enhanced risk management, improvements in customer experience and information visualisation for operational support.
Educate the customer that you can provide service Very important for telecommunications market to show Broadband capacity By capturing customer location you can: Gain a better understanding of your customer Marketing and Knowledge Gathering
Virgin Media needed easy to use tool to calculate cost of new Fibre connections which can vary considerably depending on size of new build Distance to Duct Service calculates
Ordnance Survey land base Costs take into account type of road as well as overall distance Concept could work in Ireland in calculating cost of service build – particularly with PRIME 2 Data
Dublin City Council provide 24X7 website to capture customer service requests e.g.
Broken street lights Water leak
Site uses web mapping (using OSI Map Genie) to allow customer locate incident and speed up response times Leads to improved customer satisfaction for utilities
Today there is a greater drive in Utilities towards asset protection for a number of reasons:
Cost of Asset and Asset Replacement is growing e.g. Copper, Fibre etc Damage of assets can lead to broken SLAs Increase instances of theft Risk to members of Public
GIS can help protect assets and members of the public by:
Securing and monitoring sites – integration with sensor data Driving inspections of ageing assets – pipes, poles, wires etc Safe Dig Campaigns
Sept 14th, 2008 Virginia, Natural gas transmission explosion
Radio System Data Access Control Telephone, Radio, Voice Recorder Controls Intelligent Video Telephone Data Mapping Data Video Surveillance Personnel & Asset Data Sensors Data
Provides simple map-based interface for a contractor to request plant Includes an email registration process for simple auditing Emails set to the contractor and your organization
Email includes a DGN attachment of the excavation
Saves time liaising with contractor to get site location details. Easy to update data entry forms and workflow steps
The enterprise network data, geospatially enabled, providing the foundation for Smart Grid
Smart “in home” devices Two-way communications Advanced control systems
Better utilization of existing infrastructure Reliable and resilient power supply Home energy savings Reduced carbon footprint (CO2) Technology foundation for life style changes.
In-Home Devices 50% Smart Metering & Communications 40% Advanced IT Systems 10%
Forecasted expenditures on Smart Grid
Historically Utilities provide hard copy maps for field crews: Which makes sense on large networks But data capture and updates were also done hardcopy But not every engineer needs an AO plot! Some just need a location Some just need an A4 view And some aren’t engineers!
Field
Routine Work Trouble & Outage Engineering & Construction Operations & Maintenance
Meter Reads Bill Collections Add-on Services
…
Trouble Analysis Outage Restoration Damage Assmt.
…
Design Estimates As-Builts Found-in-Field … Inspections Vegetation Mgmt. Locates Maintenance …
Larger work areas Contract workers Therefore location information essential
Need to take advantage of this expensive time
Data Quality e.g. GPS, photographs etc Productivity – decrease double entry
Dublin City Council required a solution to proactively capture hazard data in the city Dublin City Council required a full Disconnected GIS solution
Dock and Go support Once hazards uploaded then actioned in work management system
Dublin City Council required an easy to use configurable form – no coding Mobile Expansion Pack for GPS integration – not to capture data but to move map as walking
Sustainable Neighbourhood Unit required ability to record environmental incidents Incidents include Graffiti, Abandoned Vehicles, Fly Tipping, Burst Pipes, Broken Street Light, etc Waterford required a secure mobile GIS that can instantly over a wireless connection update enterprise systems Aim of solution:
Reduce delay in responding to incidents Demonstrate to public that incidents are been resolved in a timely manner
App that gives citizens a simple tool to send information to the authorities (e.g. pot holes, grafitti, broken sign posts, missing street lights etc.) Works on both iPhone and Android smartphones More than 10,000 people have downloaded the app in Denmark 30 local governments have signed up (nearly 30%) At one point the app was #1 in iTunes among Utilities apps
Capture information at point of conception Productivity - an extra call per day doubles field worker profitability Eliminates repeat visits
“Return to base” travel reduced by 60% Reduction in fuel & maintenance costs
Elimination of manual job assignment
30 – 40 minutes per crew per day in 1 study
The real return on investment for your GIS is when you:
Integrate your GIS across the enterprise Move GIS out of the back office engineering departments and into Retail, Operations, Customer Service etc … Provide a fully spatially enabled mobile workforce
Ciarán Kirk Technical Director, IMGS 8b Keypoint, Rosemount Business Park, Dublin 11 t: +353 1 885 3839 m: +353 87 804 7218 w: www.imgs.ie e: ckirk@imgs.ie