Advisors: Roles and Responsibilities Module 1: Patient/Family - - PowerPoint PPT Presentation

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Advisors: Roles and Responsibilities Module 1: Patient/Family - - PowerPoint PPT Presentation

Oct 15, 2022 255 likes •457 views

Alberta Health Services Patient and Family Advisors: Roles and Responsibilities Module 1: Patient/Family Advisor and Staff Liaison Orientation Education Series Overview Module 1 : Module 2: Patient and Module 3: Family Staff Liaisons:

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Alberta Health Services

Patient and Family Advisors: Roles and Responsibilities

Module 1: Patient/Family Advisor and Staff Liaison Orientation

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Module 3: Meaningful Engagement Module 2: Staff Liaisons: Roles and Responsibilities Module 1: Patient and Family Advisors: Roles and Responsibilities

Education Series Overview

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  • Principles of Patient and Family Centred Care
  • Roles and Responsibilities
  • Sharing Your Story
  • Levels of Involvement
  • Communication Tips
  • Boundaries and Limitations

Key Learning Goals

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Principles of Patient and Family Centred Care

DIGNITY AND RESPECT

  • Patient and family perspectives, choices, beliefs

and values are listened to and honoured.

INFORMATION SHARING

  • Patients and families receive complete and

unbiased information in ways that are affirming and useful.

PARTICIPATION

  • Patients and families are encouraged to participate

in care and decision making at the level they choose.

COLLABORATION

  • Patients and families are involved in the design,

delivery, and evaluation of health services.

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Patient and Family Advisors are individuals with either a direct or an indirect health care experience as either a patient, family member or caregiver/ support person for a patient. They are volunteers who have an active role in helping to understand and improve the patient/family experience which ultimately increases the quality and safety of patient care. What Is An Advisor?

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Characteristics of a Successful Advisor

Patient and Family Advisors

Work collaboratively to improve the patient and family experience and bring about meaningful change Respect and listen to the perspectives and experiences of others Ask questions and seek clarification Maintain confidentiality

  • f patient and
  • rganizational

information Represent the patient and family voice by seeing beyond your own personal experiences Share personal stories and insights in ways others can learn from

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  • Stories are memorable and can inspire change
  • Your story is the key to why you are an advisor
  • You can choose how, when and the modes for

sharing your story

Why Stories Matter

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Sharing Your Story - Important Considerations USE THE 5 W’s

WHO is it about? WHAT happened? WHEN did it take place? WHERE did it take place? WHY did it happen?

This is your story from your perspective:

  • What do you want to be

different because you shared your story?

  • Focus on experiences, not

people

  • Avoid personal identifiers

in your story

  • Is this something you feel

comfortable sharing?

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Levels of Involvement

Regular and

  • ngoing
  • A dedicated member of a long-term

committee, council or advisory group Occasional

  • r short-term
  • Short-term working groups or design

sprints One-time

  • One-time consultations (brochures,

policies, focus groups, surveys, etc.)

  • Sharing your story with frontline staff, at

conferences, in meetings

Scope: Provincial, Zone, Site, Program or Project

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Effective Communication

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Advocacy vs Advisory

ADVOCACY work seeks to ENSURE SPECIFIC OUTCOMES ADVISORY work seeks to INFORM PROCESS

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Boundaries and Limitations

Respect personal boundaries Maintain confidentiality Avoid giving medical advice Participate within the scope of your advisory position

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Benefits and Opportunities

Benefits and Opportunities

  • Educate leaders and care providers

about the value of Patient and Family Centred Care

  • Personal growth and development
  • Develop personal relationships and

networking opportunities

  • Help create a safer, more patient and

family centred healthcare system

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Supports for Advisors

Orientation Staff Liaisons Volunteer Resources Patient and Family Advisors Self Care

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Questions?

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For More Information

Engagement and Patient Experience Website: http://www.albertahealthservices.ca/info/patientengagement.aspx Volunteer Resources – Patient Engagement: http://bit.ly/AHSAdvisorOpportunities

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Evaluation

https://survey.albertahealthservices.ca/TakeSurvey.aspx?SurveyID=94KK7n852

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References/Acknowledgements/Resources

  • Alberta Health Services. (2017). Why Stories Matter Video with Verna Yiu.

Retrieved September 27, 2017 from https://www.youtube.com/watch?v=qIFEYZa7V1c

  • Engagement and Patient Experience. (2017). Patient and Family Advisory

Group Orientation Handbook. Alberta Health Services.

  • Engagement and Patient Experience. (n.d.). What’s Your Story? A Storytelling

Resource Kit for Patient and Family Advisors. Alberta Health Services

  • Institute for Patient and Family-Centred Care. (n.d). Patient and Family

Centred Care. Retrieved on September 27, 2017 from http://www.ipfcc.org/about/pfcc.html

  • Lamb, J., Lacombe, D., Smith, D. (2017). Strategic Clinical NetworksTM Patient

Engagement Reference Group Orientation Handbook. Alberta Health Services.

  • Tiffany Christensen. (2017). Exploring Patient and Family Advisor (PFA)
  • Communication. Retrieved on September 27, 2017 from

http://sickgirlspeaks.com/training_videos

  • Volunteer Resources. (2017). An Introduction to Volunteering with Alberta

Health Services for Patient and Family Advisors. Alberta Health Services.