Adapting your services online for charities and community groups - - PowerPoint PPT Presentation

Adapting your services online

for charities and community groups

Herjeet Randhawa, RVA Advice Worker Ruth Pearse, Parenting Special Children (PSC) David Neale, RVA Development Worker, Digital Inclusion June 2020

What we will cover:

• 1. Housekeeping and intros
• 2. Government updates
• 3. Speaker 1: Ruth Pearse from PSC
• 4. Speaker 2: David Neale, RVA
• 5. Breakout discussions
• 6. Feedback and Q&A with the panel
• 7. Wrap up and further resources

Adapting your services online

For charities and community groups

Housekeeping and intros

1.Quick poll! 2.Name, role and charity

Adapting your services online

For charities and community groups

Government updates

Social distancing changes General public who are ‘fit and well’

Guidance until 4 July Guidance from 4 July

Changes (announcement)

• Pubs, restaurants, hairdressers, community centres etc. may reopen

provided they are Covid secure. (Re-opening premises session 2 July)

• Two households can meet: socially distanced
• 2 metre rule change:

“Where it is not possible to stay two metres apart, guidance will allow people to keep a social distance of one metre plus. This means staying one metre apart, plus mitigations which will reduce the risk of transmission” Our advice:

• cautious approach, protect staff, volunteers, beneficiairies

Adapting your services online

For charities and community groups

• 2. Government updates

Protecting vulnerable groups Clinically vulnerable

Who are they?

• Over 70 (regardless of health)
• Under 70 with pre-existing health conditions:

Pregnant women; chronic mild-moderate respiratory diseases (asthma); chronic heart, kidney or liver disease; Parkinsons, motor neurone, MS, cerebral palsy, diabetes. Government advice: Stay at home as much as possible and, if you do go out, take particular care to minimise contact with others outside your household or support bubble. Advice for charities and community groups: Exercise caution. Risk assess and continue to protect those vulnerable when delivering services: staff, volunteers and service users.

Adapting your services online

For charities and community groups

• 2. Government udates

Clinically extremely vulnerable Who are they?

• Organ transplant recipients
• Specific cancer (chemotherapy, radiotherapy)
• Severe respiratory diseases (severe asthma, cystic fibrosis)
• Rare diseases (sickle cell; immunodeficiency)
• Pregnant women with significant heart disease
• Anyone classed as such by GP/Doctor

Government advice:

• People who are shielding remain vulnerable and should continue to take

precautions but may now choose to leave their home, as long as they are able to maintain strict social distancing.

• Strongly advised not to attend gatherings, people outside own

household/support bubble

Adapting your services online

For charities and community groups

• 2. Government updates

Clinically extremely vulnerable Background

• In March the government published clinical guidance for those most at risk

from coronavirus advising them to stay at home until end of June.

• A package of support was provided to them working with local councils,

grocery industry etc. Many charities and community groups have been providing crucial support to own beneficiaries and others – phone/Zoom/shopping etc.

• 1 June – guidance was relaxed: shielding individuals could choose to

spend time outdoors, with members of own household, or an individual from another household if they lived alone, whilst maintaining social distancing.

Adapting your services online

For charities and community groups

• 2. Government udates

Changes coming for those shielding:

• From 6 July: will be able to spend time outdoors with up to 5 others from
• utside own household while maintaining social distancing, or ‘support

bubble’ with another household if live alone/single parent.

• From 1 August:
• Restrictions will relax further
• Can go to the shops, places of worship etc. provided particular care to

maintain social distancing and avoid contact with members outside

• wn household/support bubble.
• Gov. support will stop (food/medical supplies)
• If concerned contact Social Services/ Community Hub
• They will continue to be categorised as clinically extremely vulnerable

and should continue to exercise caution should infection rate increase.

• They will all be written to if on the shielding list – explained.

Our advice: groups should exercise extra caution with any staff, volunteers

• r service users who are in this category. Risk assess and continue to

protect those clinically extremely vulnerable.

Adapting your services online

For charities and community groups

Government updates

Further government guidance: Government’s Recovery Strategy Working safely during Coronavirus

Links to sector specific guidance Adapting your services online

For charities and community groups

Specialist support for families who have children and young people with special needs

2006-present

Ruth Pearse founder & CEO 40 staff & volunteers Neurodiverse workforce

In 2019 Parenting Special Children supported 2580 families at least once, with over 75% accessing more than one service

During Covid-19 PSC has supported over 1000 families

Agenda (10 mins!)

1.Services pre-covid

2.Services you now have online 3.What process did you go through, factors in deciding to go

• nline, who you consulted and how

4.Any challenges in going online – how did you address these? 5.Any top tips to share 6.How are you preparing for the future – combined services?

Parenting Special Children offer (pre Covid-19)

• Training on Autism & ADHD
• Children in care & adopted children workshops &

courses

• Sleep workshops & clinics
• Specialist parenting programmes
• Helpline
• Support groups
• Family events
• Annual conference (SEND & Mental Health 2020)
• Groups for autistic children/young people

Parenting Special Children offer (Covid-19)

• Training on Autism & ADHD (via Zoom)
• Children in care & adopted children workshops &

courses (via Zoom inc support groups)

• Sleep workshops & clinics (via Zoom)
• Specialist parenting programmes (Autumn 2020)
• Helpline (cloud based phone)
• Support groups (via Zoom)
• Family events (unable to take online)
• Annual conference (SEND & Mental Health 2020)
• Groups for autistic children/young people (Zoom)

Going online!

• Helpline - cloud based phone system
• Zoom - purchasing, training
• Adjusted services (1.5 hrs)
• Developed new services (depending on need)
• Implemented (made it happen!)
• Challenges: adjustment, technology

confidence, wellbeing of staff, furloughed staff - CEO offered support at every stage, not so much tech support!

Top tips & preparing for the future

• Embrace technology
• Include online support in recovery plan and

post Covid

• Be confident, technical problems happen to

all organisations even large corporations

• Some people prefer flexibility of online

provision

• We can adapt

Speaker 2: David Neale, RVA Digital Inclusion Development Worker

Adapting your services online

For charities and community groups

Organising online meetings

Several well-known platforms:

• Skype – simple and informal but everyone needs a

Skype account and features are limited

• Microsoft Teams – good for corporates, expensive
• Google Hangouts – less well supported these days
• Zoom – the newcomer. Some security issues

reported, generally solved now. Widely considered the most user-friendly. Free version limited to 40 minutes and doesn’t have all features.

Governance and Planning

For charities and community groups

Getting started with Zoom

• Go to zoom.us and create an account
• You can get started straight away
• Free version limited to 40 minutes then you have to

start another session. Paid version £12/month

• Paid version needed for features like breakout

groups and polls

• You get your own perpetual zoom meeting ID, and

can organise separate meetings using different IDs (recommended). Advisable to use a password and waiting room to prevent ‘Zoom bombing’

• Send the meeting ID and password out beforehand

Governance and Planning

For charities and community groups

Microphone menu (video similar)

Adapting your services online

For charities and community groups

Chat – with organiser, individual or group

Adapting your services online

For charities and community groups

Security – allowed features etc.

Adapting your services online

For charities and community groups

Manage participants – mute, make host…

Adapting your services online

For charities and community groups

Sharing your screen

Adapting your services online

For charities and community groups

Organise an online poll

Adapting your services online

For charities and community groups

Get Online going forward

We can still offer telephone/online chat support in the meantime – please call 0118 937 2273 and leave your contact details.

Governance and Planning

For charities and community groups

• 5. Breakout discussions
• 1. Are you offering any services online?
• 2. Benefits for your service users?
• 3. Challenges you might face?
• 4. Have you thought about security?
• 5. Have you thought about accessibility?
• 6. What could help from what you have heard?
• 7. Any top tips to share with each other?

Pop your questions in the chat room and we’ll pick them up when we re-group

Governance and Planning

For charities and community groups

• 6. Feedback and Q&A

Let’s review the feedback from each group

• Benefits
• Challenges
• Top tips to share
• Actions you plan to take

Questions to the panel

• Pop it into the chat box and who you would like

to ask the question of

• Anything we can’t answer today, we’ll come

back to you on directly afterwards.

Governance and Planning

For charities and community groups

• 7. Further resources and wrap-up

Further resources: NCVO Coronavirus guidance Free online Zoom tutorial Get Online conference Re-opening your premises – wait list RBC small grants – deadline 30 June 1:1 support - herjeet.Randhawa@rva.org.uk

Governance and Planning

For charities and community groups

Governance and Planning

For charities and community groups

A big thank you to our speakers! A big thank you to you all for everything you’re doing for your communities and beneficiairies!