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Jun 03, 2023 235 likes •355 views

Clinical governance in the dynamic digital health and telehealth services arenas Session Clinical Innovation and ethics Janelle Painter Clinical Analyst, Telephone Services Healthdirect Australia - @healthdirectAU About us

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Clinical governance in the dynamic digital health and telehealth services arenas

Session – Clinical – Innovation and ethics

Janelle Painter

Clinical Analyst, Telephone Services Healthdirect Australia - @healthdirectAU

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Healthdirect Australia designs and delivers innovative services for governments to provide every Australian with 24/7 access to the trusted information and advice they need to manage their own health and health-related issues. We are funded by the Council of Australian Governments to work across jurisdictional boundaries to deliver telehealth and digital services to the whole population.

About us

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No matter where people live, or what time of the day or night it is, they can talk to a professional, find trusted advice online about how to manage their issue, and locate the closest appropriate and open service that meets their needs.

Sharing trusted knowledge

My Aged Care healthdirect Pregnancy, Birth and Baby Carer Gateway after hours GP helpline

National Health Services Directory

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healthdirect service

healthdirect nurse triage helpline
Website – www.healthdirect.gov.au
Health information
Medicines information
Symptom Checker
Service finder
healthdirect app
Health information
Symptom Checker
Service finder

1800 022 222

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Our website www.healthdirect.gov.au

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FOR OFFICIAL USE ONLY 6

200,000 400,000 600,000 800,000 1,000,000 1,200,000 1,400,000 1,600,000 Total healthdirect service interactions

healthdirect website sessions helpline calls Symptom Checker web triage Symptom Checker App triage

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FOR OFFICIAL USE ONLY 7

200,000 400,000 600,000 800,000 1,000,000 1,200,000 1,400,000 1,600,000 Jan-12 Mar-12 May-12 Jul-12 Sep-12 Nov-12 Jan-13 Mar-13 May-13 Jul-13 Sep-13 Nov-13 Jan-14 Mar-14 May-14 Jul-14 Sep-14 Nov-14 Jan-15 Mar-15 May-15 Jul-15 Sep-15 Nov-15 Jan-16 Mar-16 May-16 Jul-16 Sep-16 Nov-16 Jan-17 Mar-17 May-17

healthdirect website sessions

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FOR OFFICIAL USE ONLY 8

20,000 40,000 60,000 80,000 100,000 120,000 140,000

Total healthdirect service triages

helpline calls Symptom Checker web triage Symptom Checker App triage

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How do we ensure these services are safe and of a high quality?

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Service Improvement and Development Committees (SIDCs) Editorial Guidelines Multimedia Guidelines Information Partnership Team Healthdirect Australia Clinical Governance Team

Governance, Advice and Expertise

Clinical Governance Advisory Group Digital Services Advisory Group Clinical Advisory Panels