About La Maestra o Mission: “To provide quality healthcare and education, improve the overall well-being of the family, bringing the underserved, ethnically diverse communities into the mainstream of our society, through a caring, effective, culturally and linguistically competent manner, respecting the dignity of all patients.” First Clinic, opened 1990 LEED Gold Health Center, opened 2010
Circle of Care Residents of Public Housing - Outreach & Health Fairs (education/screening) at Housing Sites - Eligibility & Enrollment Assistance - Transportation
Serving the Culturally Diverse Community o Most culturally diverse health center in California. o Over 26 languages and dialects spoken by staff. o 91% of patients prefer to communicate in a language other than English o Staff is from the cultures served, ensuring cultural and linguistic competency. o Medically Trained Cultural Liaisons provide valuable, ongoing support and education to local residents and identify new needs.
Languages Spoken by Staff Acholi Nuer Arabic Polish Burmese Russian Cantonese Sign Language Chaldean Somali English Spanish French Sudanese Italian Swahili Karen Tagalog Laotian Thai Luganda Vietnamese Mandarin + African and Asian Dialects 4
Health Literacy Tools used: o Plain Language o Universal Symbols o Visuals o Circling/Highlighting Important Messages o Translators/Cultural Liaisons 5
Health Literacy Examples: o Prenatal Education o Nutrition Education / Chronic Disease Management o Mammography and Breast Health Education o Primary Care o Health Insurance / Eligibility 6
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