A report to the Wake County Human Services Public Health Cluster - - PowerPoint PPT Presentation

Public Health Accreditation Benchmark Activity 27.2

A report to the Wake County Human Services Public Health Cluster

4-27-2015 Division of Administration Presenter: Brian Gunter Data Analysis/Slide Preparation: Carmen Frazier

 Essential Service 9

• Evaluate effectiveness, accessibility, and quality of personal

and population-based health services

 Benchmark 27

• The local health department shall evaluate all services it

provides for effectiveness in achieving desired outcomes

 Consumer Respondents

• Those who stated having used any Public Health or

Environmental Health Services

 Community Respondents

• Those who stated not using Public Health or Environmental

Health Services

 8 Survey Sites

• Sunnybrook Clinics
• Swinburne Building
• Millbrook Center
• Crosby Garfield Center
• Eastern Regional Center
• Eastern Regional Library
• Cameron Village Library
• Pullen Park

 Survey Time Frame

• 4/8/2015 – 4/21/2015

 212 Respondents

• 173 (81

81.6 .6%) ) Consumer Respondents

• 36 (16

16.9%) .9%) Community Respondents

• 3 (1.4

.4%) Other

82% 82% 17% 17% 1% 1% Consumer Respondents Community Respondents Other

42.2% 12.7% 12.1% 9.2% 6.9% 6.4% 5.8% 3.5% 1.2%

Site te

Consumer umer Respo pond ndents nts by S Site

N = 173

1 (0.6%) 1 (0.6%) 2 1.2%) 3 (1.7%) 3 (1.7%) 3 (1.7%) 8 (4.6%) 9 (5.2%) 10 (5.8%) 13 (7.5%) 14 (8.1%) 16 (9.2%) 19 (11.0%) 30 (17.3%) 34 (19.7%) 38 (22.0%) 39 (22.5%) 46 (26.6%) 59 (34.1%) 61 (35.3%) 92 (53.2%)

20 40 60 80 100

Septic Services Care Coordination for Children (CC4C) Well Water Testing Migrant Health HIV Case Management Teen Clinic (Monday’s at 2:00 pm) Disaster Preparedness Restaurant Inspection HIV Clinic Primary Care—Child Health Promotion and Education School Based Health Sexually Transmitted Diseases Primary Care—Adult Vital Records Family Planning Wake County Dental Wake County Pharmacy Child Health Prenatal Immunization and Vaccination WIC—Women, Infant, Children’s Nutrition

Number mber of Time mes s Serv rvices ices Report

• rted

ed

Wake County ty Service ces

Wake County ty Public ic Healt lth h and Enviro ronme ment ntal al Service vices Used by C Consume mers

N = 173

13.0% 11.8% 28.6% 24.2% 22.4%

12 or more times a year 6-11 times a year 2-5 times a year About once a year About once every 2-3 years

Service vice Usage ge Rates Per Year r by PH/EH H Consume mers

N = 173

52.8% 30.6% 11.1% 2.8% 2.8%

Satisfaction isfaction of Consumer sumers Who Use se Servic rvices s About Once ce Every ry 2-3 Years

N = 36

43.6% 43.6% 12.8% 0.0% 0.0%

Satisfacti isfaction

• n of Consumer

umers Who Use Servi rvices ces About Once ce A Ye Year

N = 39

45.7% 47.8% 6.5% 0.0% 0.0%

Satisfacti isfaction

• n of Consumer

umers Who Use Servi rvices ces 2-5 Times A Year

N = 46

36.8% 47.4% 15.8% 0.0% 0.0%

Satisfacti isfaction

• n of Consumer

umers Who Use Servi rvices ces 6-11 1 Times A Ye Year

N = 19

61.9% 33.3% 4.8% 0.0% 0.0%

Satisfacti isfaction

• n of Consumer

umers Who Use Servi rvices ces 12 of More Times A Ye Year

N = 21

84.2% 4.1% 11.6%

Provides services when I need them Does not provide services when I need them I do not use Public Health Services Resp spon

• nse

se Frequ equenc ency Serv rvice ice Avail ilabil ilit ity

Availab lability lity of Public ic Healt lth h Service vices to Consumer sumer Respondents spondents

N = 146

39.4% 33.3% 21.2% 6.1%

On Saturdays Earlier in the morning More Evenings On Sundays Resp spon

• nse

se Frequ equenc ency Times es

Additional

• nal Public

ic Healt lth h Service vice Times Sugg ggeste ted by by Consumer umer Respond

• ndent

nts

N = 33

53.4% 3.4% 43.2%

Provides services when I need them Does not provide services when I need them I do not use Public Health Services Resp spon

• nse

se Frequ equenc ency Serv rvice ice Avail ilabil ilit ity y

Availab lability lity of Enviro ronmental nmental Service vices to Consumer umer Respo pondents dents

N = 83

35.0% 30.0% 25.0% 10.0%

Earlier in the mornings More evenings On Saturdays On Sundays Resp spon

• nce

ce Frequ equency ency Times es

Ad Addition

• nal

al Enviro ronm nmental ental Service vice Times Sugg ggeste sted by Consumer umer Respond

• ndent

nt

N = 20

30.6% 22.2% 13.9% 13.9% 5.6% 5.6% 5.6% 0.0% 2.8% Site te

Commun munit ity Respond

• ndents

ts by Surve veyed yed Site

N = 36

54.5% 15.2% 3.0% 3.0% 33.3% Have Not Needed Not Eligible Not Available When Needed Unaware of Services No Response Resp spon

• nse

se Frequ equenc ency Reaso sons

Commun munit ity Responde

• ndents

ts Reas asons

• ns for Not Using

ng Service vice

N = 36

76.7% 10.0% 13.3%

Provides services when I need them Does not provide services when I need them I do not use Public Health Services Resp spon

• nce

ce Fequen uency cy Serv rvice ice Avail ilabil ilty ty

Avalibility ibility of Public ic Healt lth h Service vices to Commun munit ity Respond

• ndent

nts

N = 30

85.7% 0.0% 14.3%

Provides services when I need them Does not provide services when I need them I do not use Public Health Services Resp spon

• nce

ce Fequen uency cy Serv rvice ice Avail ilabil ilty ty

Avalibility ibility of Enviro ronmental nmental Service vices to Commun munit ity Respond

• ndent

nts

N = 28

31% 31% 69% 69% Consumers umers YES NO

N = 142

47% 47% 53% 53% Commun munit ity

N = 30

37% 37% 63% 63% Consumers umers YES NO

N = 144

50% 50% 50% 50% Commun munit ity

N N N N N N N N N N N N N N N N N N N = 30

53% 47%

Consumer umer

YES NO

N = 77

80% 20%

Commun munit ity

N = 30

Con Consu sumer Re r Resp spondents ts Other Public Health or Environmental Services Suggestions? Transportation Medical help with no insurance Would like dental clinic for adults Electronic filing of death certificates Debris pick-up Dating/Sex education for young people or adults Mold testing You need better help with housing transition Assistance for people that lost their job after many years and need temporary services

• asap. not 3 months down the road

Help find jobs for special needs Parks cheaper daycares more free actives swimming pools more children get- together (mommy and me closes) Comments? - Open-Ended Response Our legislations refused federal Funding which decrease benefits for Medicaid recipients - not good-- Just rather have something a lot closer to where I live. I wish you would open a dental clinic for adults It is always a pleasure to come to Clinic E. The wonderful staff always make Joseph and myself feel so welcomed. From the front desk personnel to the nurses and everyone else I am pleased to say how wonderful they are Ms. Ross and nurse Jayne Moore are exceptional employees! Medicaid needs to hire more case workers!! Need more worker with Medicaid Private insurance Air Quality samples in Southeast Raleigh Keep up the good work Thanks for all yall done I'm always took good care of, and that's why I come here rather then Raleigh they progress more services for us and they provides when we need thanks Thanks to God and especially Human Services, they are always nice, and very attentive and help me a lot. A thousand thanks for your time and dedication. I am very happy with sanitation! It was very difficult to schedule doctor and WIC appointment on the phone. It would be helpful to have a human operator, or a more direct phone system (automated) to be able to talk to a worker. prenatal Medicaid took almost 6 months to receive Get behind the medical marijuana program

KEY Blue = Comment Type Headers Yellow = PH/EH Service related Salmon = Service compliment Grey = Behavioral Health related

Benchmark Activity 27.2 requires:

1.

Meeting minutes/records describing how satisfaction data was used in planning or decision making

2.

Documentation of changes made--

• “ If there are no obvious changes based on feedback, there still must be

some type of minutes or record that indicate the data was reviewed, discussed, and the group determined that there was no need to make changes at this time.”

Future Steps

 Any recommended changes as a result of data?  Analysis/Recommendations for follow up?  All should be recorded in minutes/record of meeting.  Questions?