A Professionals Guide to an Economical, Secure, and Functional - - PowerPoint PPT Presentation

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A Professionals Guide to an Economical, Secure, and Functional - - PowerPoint PPT Presentation

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A Professionals Guide to an Economical, Secure, and Functional Computing Environment Florin B. Manolache florin@andrew.cmu.edu Carnegie Mellon University Pittsburgh, Pennsylvania, USA RoEduNet Second International Conference 2003

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SLIDE 1

A Professional’s Guide to an Economical, Secure, and Functional Computing Environment

Florin B. Manolache

florin@andrew.cmu.edu

Carnegie Mellon University Pittsburgh, Pennsylvania, USA

RoEduNet Second International Conference 2003 – p.1/17

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SLIDE 2

Overview

Computing Environment The High Qualification Model (HiQ) Structure & Management Open Source Software (OSS) Transition Cost Analysis Results !!!

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Computing Environment Structure

user base local gurus tier 1: advisors management tier 2: geeks tier 0: documentation

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The High Qualification Model

PRINCIPLE: A computing environment is as good as the professionals supporting it directly.

user base management support personnel structured documentation

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The HiQ Directives

  • 1. Expose the most qualified support professional.

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SLIDE 6

The HiQ Directives

  • 1. Expose the most qualified support professional.
  • 2. Educate users by explaining problems and solutions.

RoEduNet Second International Conference 2003 – p.6/17

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SLIDE 7

The HiQ Directives

  • 1. Expose the most qualified support professional.
  • 2. Educate users by explaining problems and solutions.
  • 3. No rigid arbitrary rules (what is "supported").

RoEduNet Second International Conference 2003 – p.7/17

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SLIDE 8

The HiQ Directives

  • 1. Expose the most qualified support professional.
  • 2. Educate users by explaining problems and solutions.
  • 3. No rigid arbitrary rules (what is "supported").
  • 4. Users concerns should be addressed immediately.

RoEduNet Second International Conference 2003 – p.8/17

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The HiQ Directives

  • 1. Expose the most qualified support professional.
  • 2. Educate users by explaining problems and solutions.
  • 3. No rigid arbitrary rules (what is "supported").
  • 4. Users concerns should be addressed immediately.
  • 5. The software should be managed by professionals.

RoEduNet Second International Conference 2003 – p.9/17

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SLIDE 10

The HiQ Directives

  • 1. Expose the most qualified support professional.
  • 2. Educate users by explaining problems and solutions.
  • 3. No rigid arbitrary rules (what is "supported").
  • 4. Users concerns should be addressed immediately.
  • 5. The software should be managed by professionals.
  • 6. Uniform hardware/software infrastructure.

RoEduNet Second International Conference 2003 – p.10/17

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SLIDE 11

The HiQ Directives

  • 1. Expose the most qualified support professional.
  • 2. Educate users by explaining problems and solutions.
  • 3. No rigid arbitrary rules (what is "supported").
  • 4. Users concerns should be addressed immediately.
  • 5. The software should be managed by professionals.
  • 6. Uniform hardware/software infrastructure.
  • 7. Refresh/rotate computers based on user needs.

RoEduNet Second International Conference 2003 – p.11/17

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SLIDE 12

The HiQ Directives

  • 1. Expose the most qualified support professional.
  • 2. Educate users by explaining problems and solutions.
  • 3. No rigid arbitrary rules (what is "supported").
  • 4. Users concerns should be addressed immediately.
  • 5. The software should be managed by professionals.
  • 6. Uniform hardware/software infrastructure.
  • 7. Refresh/rotate computers based on user needs.
  • 8. No unplanned downtime is acceptable. (OSS)

RoEduNet Second International Conference 2003 – p.12/17

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The HiQ Directives

  • 1. Expose the most qualified support professional.
  • 2. Educate users by explaining problems and solutions.
  • 3. No rigid arbitrary rules (what is "supported").
  • 4. Users concerns should be addressed immediately.
  • 5. The software should be managed by professionals.
  • 6. Uniform hardware/software infrastructure.
  • 7. Refresh/rotate computers based on user needs.
  • 8. No unplanned downtime is acceptable. (OSS)
  • 9. R&D for professionals.

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The HiQ Directives

  • 1. Expose the most qualified support professional.
  • 2. Educate users by explaining problems and solutions.
  • 3. No rigid arbitrary rules (what is "supported").
  • 4. Users concerns should be addressed immediately.
  • 5. The software should be managed by professionals.
  • 6. Uniform hardware/software infrastructure.
  • 7. Refresh/rotate computers based on user needs.
  • 8. No unplanned downtime is acceptable. (OSS)
  • 9. R&D for professionals.
  • 10. No more consultants.

RoEduNet Second International Conference 2003 – p.14/17

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Implementation

First step: gradually start building the HiQ task force.

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Implementation

First step: gradually start building the HiQ task force. Second step: start building custom software distributions matching the local needs and activities. (OSS)

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Implementation

First step: gradually start building the HiQ task force. Second step: start building custom software distributions matching the local needs and activities. (OSS) Third step: start encouraging users to migrate to a standard hardware platform running the newly developed software distribution.

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Implementation

First step: gradually start building the HiQ task force. Second step: start building custom software distributions matching the local needs and activities. (OSS) Third step: start encouraging users to migrate to a standard hardware platform running the newly developed software distribution. Fourth step: consolidate the environment.

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Implementation

First step: gradually start building the HiQ task force. Second step: start building custom software distributions matching the local needs and activities. (OSS) Third step: start encouraging users to migrate to a standard hardware platform running the newly developed software distribution. Fourth step: consolidate the environment. Fifth step: plan for the future.

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Cost Analysis

The salary fund Software licensing costs Hardware costs User education costs Training of the support professionals Repair expenses Consulting expenses Server downtime Computer downtime Security expenses

RoEduNet Second International Conference 2003 – p.20/17

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Results

HiQ + OSS: Great user satisfaction Lower costs by one order of magnitude per computer No downtime No security problems No data loss

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