A presentation to the London Borough of Hounslow Erica Widmer - - PowerPoint PPT Presentation

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a presentation to the london borough of hounslow
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A presentation to the London Borough of Hounslow Erica Widmer - - PowerPoint PPT Presentation

Apr 27, 2023 323 likes •549 views

Taxi/Private Hire Company of the Year Award Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Winners 2004 and 2005 A presentation to the London Borough of Hounslow Erica Widmer Taxicard Account Manager Taxi/Private Hire

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

A presentation to the London Borough of Hounslow

Erica Widmer Taxicard Account Manager

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Overview

  • Taxicard background information
  • How it works
  • Benefits
  • Our group
  • Our service
  • Statistics and trends
  • Improving booking process & street hailing
  • Access Equality Award
  • Contact details
  • Future – Project New Horizon
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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

  • Subsidised taxi service for disabled people
  • Uses existing licensed radio taxi infrastructure

providing a flexible, on-demand service

  • Originated (1983) under the Greater London

Council using a number of radio taxi companies

  • Transferred to the boroughs (1986)
  • New scheme was tendered in 1991 and, in 1992,

Computer Cab became the single, prime supplier

Taxicard background information

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

  • Users are issued an electronically readable

Taxicard and photo identity card: – Plus an information booklet on how to use the service – And details of trip limits that apply to the individual borough

How it works

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

  • Taxicard member pays a flat fare to the driver

that allows travel until a predetermined amount is shown on the meter: e.g. £1.50 until the meter exceeds £11.80 then anything above £11.80 is paid by the user

  • Difference (subsidy) is paid by the borough
  • The radio taxi company pays the driver the

subsidised portion of the trip on a weekly basis

How it works

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

  • After completion of trip information:

System determines whether ASAP or AB (Advanced Booking) At appropriate time journey details are sent to the in-cab MDT (mobile data terminal)

  • When picking up the Taxicard holder:

Information is verified via cardswipe Double security check ensures identity of card holder

How it works

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Benefits

  • Responsive, personal service for users
  • Non-stigmatised travel
  • Capped cost per journey
  • Low cost per passenger movement
  • Fully accessible vehicles
  • Off-peak demand for drivers
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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Our group

  • ComfortDelGro global footprint
  • Group t/over $S1billion p.a.
  • Cabcharge Australia
  • Largest fleet in Europe - 3700 vehicles
  • Private Hire acquisitions- Flightlink, Onward

travel, Westbus, AA travel

  • National network of suppliers
  • London Service Partners provide an additional

1500 vehicles (Taxicard only)

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

ComfortDelGro Corporation

Singapore China Malaysia Ireland UK Vietnam Australia Cabcharge Australia CityFleet Pte LTDA

Computer Cab plc Computer Cab (Edinburgh) Ltd Computer Cab (Aberdeen) Ltd CityFleet Networks Ltd

33% 20% 67% 80% 100% 100% 25% 75%

Onward Travel Ltd Flightlink International Ltd

70% 100%

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Our service

GTM Ground Transport Management – The One Stop Solution

  • Single point of access to Taxicard users
  • Host the booking platform for phone and
  • nline bookings
  • Collect, consolidate and report Management

Information on all journeys to London Boroughs

  • One contract
  • Multiple suppliers for Taxicard users
  • Dedicated management team for suppliers
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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Statistics and trends

Journey Volumes

50,000 60,000 70,000 80,000 90,000 100,000 110,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2004 2005 2006 2007

YTD 05 increase 23% YTD 06 increase 14% YTD 07 increase 17%

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Statistics and trends

Punctuality in 2006

Annual average 94% within 5 mins; 96% within 15 mins

  • Complaints

Annual average 0.30% of trips

Weekly trend in 2006 - Booked and arrival day

20000 40000 60000 80000 100000 120000 140000 160000 180000 S u n d a y M

  • n

d a y T u e s d a y W e d n e s d a y T h u r s d a y F r i d a y S a t u r d a y

Booked day Arrival day

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Statistics and trends

Weekly trend in 2006 - Booked and arrival day

20000 40000 60000 80000 100000 120000 140000 160000 180000 S u n d a y M

  • n

d a y T u e s d a y W e d n e s d a y T h u r s d a y F r i d a y S a t u r d a y

Booked day Arrival day

Booked time

20000 40000 60000 80000 100000 120000 2 4 6 8 10 12 14 16 18 20 22 Hour Jobs Bookings

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Improving the booking process

Web booking

  • Users are able to book & track their own taxi

and follow the progress of their taxi on a real time map

  • Email access to the Public Sector Team,

enabling electronic communication for people with hearing and speech impairments taxicardgroup@comcab.co.uk

  • Our web site is accessible to people with visual

impairments

www.computercab.co.uk

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Improving street hailing

Taxicard front identifier

When street hailing, Taxicard users can instantly recognise a Computer Cab taxi by looking at the front identifier

Our research: 91% of Taxicard users feel Computer Cab understands the needs of customers

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Access Equality Award

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Contact details for queries and complaints:

  • Phone: 020 77635001
  • Fax: 020 79080119
  • Email: taxicardgroup@comcab.co.uk
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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Future

Project New Horizon

£4.5m investment in new booking, despatch and in cab system Project Director from Cabcharge Australia Software developers and programmers assistance from Singapore Maintain our market leadership

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Project New Horizon (PNH)

Despatch

GPRS enabled managed fleet SWS text despatch and arrival notifications Live traffic feeds Satellite Navigation in all vehicles Private Hire despatch system development

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Project New Horizon (PNH)

Booking options

Predictive booking Online profile management

Payment

Prepaid/debit cards – Oyster? Credit cards

Management Information

All existing reports plus performance reports in

real time

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Taxi/Private Hire Company of the Year Award Winners 2004 and 2005 Taxi/Private Hire Company of the Year Award Winners 2004 and 2005

Project New Horizon

Summary of benefits

Quicker allocation time – better fleet utilisation Shorter telephone booking process Improved driver communication Payment flexibility