A NEW WAY OF BANKING Segreteria di coordinamento Fisac/CGIL Gruppo - - PowerPoint PPT Presentation

A NEW WAY OF BANKING

Segreteria di coordinamento Fisac/CGIL Gruppo Santander Italia

INTERPRETING THE NEEDS OF THE COMPANIES IN THE AREA

• International

services for the companies

• More credit to

small and medium companies

• Promoting the

start up of new companies

• Extension of

banking services to real estate services

• Extension of

banking services for fiscal, administrative and legal services

• Implementatio

n of services to foreign companies

INTERPRETING THE NEEDS OF THE CLIENTS IN THE AREA

• New investment

proposals for “senior” clients paying particular attention to health and welfare

• New investment

proposals for future and potential “junior” clients paying particular attention to school performances

• btained
• Providing a better

service to foreign clients

• Need for

guaranteeing a call center able to communicate with the clients and to meet their requirements

• Improving the

synergies in order to make all the products individually managed by the banks of the same Group more accessible and saleable

• Improving the

reception of clients in the branches

RESULTS

Actual support to the States’ economies Recovery of the primary role of Banks New Important Business Areas

RESULTS

Creation of new business roles Recovery of professionalism and competences of the employees Employment of qualified staff

RESULTS

Greater employee motivation (back again to autonomy and ability to propose) Maintenance and/or implementation of current staff Putting a stop to the closure of agencies

HOW TO REACH THE TURNING POINT

Real commitment to innovation by the Banks Real desire of the employees to get back into the game An extraordinary and innovative training program for the employees

THANK YOU FOR YOUR ATTENTION