SLIDE 9 6/4/2020 9
Designing the Future Process
Generating Ideas
Read through the current process map, think value: challenge each process step by asking if the step adds value, if the customer needs the
- utcome of the task, or if there is a simpler way to complete the task; challenge decision points: for each decision point, ask how the step
can be streamlined, how the decision points can be mitigated, and if the right person is making the decision; think shrink: look at the whole process and generate ideas that would reduce the number of hand-offs, the number of times the Flow Item is transported, or the number
Read through each issue that was not used in root cause analysis. When reading each issue, try to think of the issue from the perspective of who it might impact and how they would like to see the issue resolved.
Read through each root cause and generate redesign ideas by looking for solutions at each “why” line. Make sure that the group does not reanalyze the root cause. Use the issue statement to generate additional redesign ideas.
Review customer value structures and read through the needs and gap scores for each customer. Generate redesign ideas that would close the gap.
Putting it all Together:
Creating the Future Process Map
- Create a process trigger: What is the first detailed step that initiates the
process? What must happen before any work can be completed?
- Continue creating new detailed tasks until the final step shows that the
input or output is final. Use verb/noun format
- Capture Who: the new position title completing the task
- Revisit the redesign ideas to ensure that the LPI team has considered
each evaluated idea for the future process
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