500/525 Series Breakout Session 2018 Citation Jet Pilots Convention - - PowerPoint PPT Presentation

500/525 Series Breakout Session

2018 Citation Jet Pilots Convention

Textron Aviation Leadership

Ron Draper President and CEO

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North America Aftermarket Leadership

Kriya Shortt SR VP Customer Service

April Gerber VP Parts & Programs Scott Howell Director Field Service Tracy Leopold Director Aftermarket Sales Roxanne Howell VP North American Service Centers Chris Hearne VP Product Support Previn Kulkarni Director Engineering

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Phil Murphey Director Aftermarket Sales

Textron Aviation Service Directory App & Online Access

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• Service Directory App

– Support Contacts – Service Centers – Flight Assurance – Diagnostics – More Features In Development

• Free Download Available

– Android: Google Playstore – Apple: App Store

• Textron Aviation Service Directory

Online

• https://support.cessna.com/docs/custsu

pt/onlineDirectory

Textron Aviation Breakout Support

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Chris Provencio Service Center Cybill Zimmer TAPD & Programs

Product Support Management

Jessica Busse Manager Light and Legacy Jet jbusse@txtav.com Desk: +1 (316) 517-5458 Cell: +1 (620) 313-0113 Team Legacy teamlegacy@txtav.com +1 (316) 517-7786 Team 525 team525@txtav.com +1 (316) 517-7785 Team Mustang teammustang@txtav.com +1(316) 517-5490 Team Beechjet Beechjet400xp@txtav.com +1(316) 517-9350 Team Premier Premier@txtav.com +1(316) 517-9350

Light and Legacy Jet Product Support Manager

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Team Legacy

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Sam Kofoot Phil Ciholas Walt Glosson Connor Brem

Toll Free +1(855) 832-6919 Intl +1 (316) 517-7786 teamlegacy@txtav.com

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Product Support Alignment Team 525

Team 525

Team CJ Joins Forces with Team M2

✓ Align CJ fleets & Citation M2 with the experts ✓ Robust level of technical service ✓ Response within 24 hours of contact

Team 525

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Jeff Bowen Blake Barnard Cameron Teel Adam Balvanz

Toll Free +1(855) 832-9831 Intl +1 (316) 517-7785 team525@txtav.com

Mike Bryant

Technical Support: Team Twilight European Support (United States Off Shift)

Carl Fischer

Friday – Sunday 7 PM – 7 AM CST

John Moody

Friday – Sunday 7 AM – 7 PM CST

Jake Weiss

Monday - Friday 2 PM – 10 PM CST

Don Sweet

Monday - Thursday 10 PM – 7 AM CST

Hank Weyland

Monday - Thursday 2 PM – Midnight CST

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Michael Holler

Friday – Sunday 7 AM – 7 PM CST

Fleet Statistics

500 Series Fleet Maturity

• 500/501
• Produced: 1972 – 1985
• Age: 33 – 46 Years
• 550/551
• Model 550
• Produced: 1978 – 1984
• Age: 34 – 40 Years
• 550 Classic
• Produced: 1987 – 1994
• Age: 24 – 31 Years
• Bravo
• Produced: 1997 – 2006
• Age: 12 – 21 Years
• S550
• Produced: 1984 – 1988
• Age: 30 – 34 Years
• 560
• CV
• Produced: 1989 – 1994
• Age: 24 – 29 Years
• Ultra
• Produced: 1994 – 2000
• Age: 18 – 24 Years
• Encore/Encore+
• Produced: 2000 – 2010
• Age: 8 – 18 Years

525 Fleet Statistics

• 525 (CJ/CJ1/CJ1+)
• Fleet Size: 659
• Fleet Total Time: 1,989,014
• 525A (CJ2/CJ2+)
• Fleet Size: 468
• Fleet Total Time: 1,239,219

Team Powerplants

Team Powerplant +1 (316) 517-6232 teampowerplants@txtav.com

Phil Pankratz Rollin Rising

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Team Powerplants Light and Legacy Jet Models

• Team Powerplants are here to assist!
• Contact Textron Aviation Team Powerplants for any operational questions
• Team Powerplants has direct support contacts at Williams, Honeywell, and Pratt & Whitney
• Team Powerplants provides guidance to technicians
• Free Service – 24 hours a day

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Troubleshooting ECS Annunciations Williams Engines

• Issue: Troubleshooting Engine Control System Faults Require Tooling
• Status: FADEC EMT Kit Available P/N TL-221207
• Fits All FADEC Controlled FJ44-Series Engines
• Includes EMT Communication Cable and Quatech Serial Port Adapter
• EMT Basic Computer Software Available on Williams International Website for Free

Tail/Cross Wind Start Limitation All Models

• Issue
• Tailpipe fire when attempting engine starts with tailwind or crosswind greater than AFM

limitation

• Can cause damage to pylon and tailcone skin
• Status
• Adhere to tailwind/crosswind limitations listed in AFM
• Textron Aviation added notes to AFM cautioning operators of dangers when starting

beyond limits

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Engine Water Rinse

• Marine atmosphere
• Operation over salt water or within 5 miles (8 kilometers) of a body of salt water
• Affected by weather patterns and winds
• Recommended to perform a water rinse procedure at the end of flight
• perations each day if:
• Continuous operation in a salt or smog laden environment
• Frequency may be optimized based on operators experience
• Recommended to perform a water rinse procedure at the end of each

week if:

• Occasional operation in a salt or smog laden environment
• Adjust washing frequency to suit engine condition

Technical Updates

Battery Start versus GPU Start All Models

• Battery Starts
• No issues when using a healthy battery
• Degraded battery can result in slow

engine spool up time and increased ITT during engine start

• Observe AFM battery voltage limits for

engine start

• GPU Starts
• Reduced engine spool up time and lower

ITT during engine start

• Eliminate battery discharge/recharge

cycle

• Increased battery service life
• Observe GPU requirements in AFM

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Ground Power Unit Procedures All Models

• Textron Aviation GPU procedures
• Connect Main Ship Battery
• Turn on GPU and Allow

Voltage to Stabilize

• Connect Energized Cord to Airplane
• Disconnect Energized GPU from

Airplane

• Turn off the GPU
• Not adapted as common practice
• Training is different, FBO’s may not practice this

method

• Testing documented aircraft spikes occur when

deenergized GPU plugged into aircraft induces voltage spikes on aircraft

• Overvoltage and current protection incorporated

in design may not react fast enough

• Circuit boards and sensitive hardware damaged

from GPU’s

• Spikes May Occur if GPU is Connected with

Main Ship Battery Disconnected from Aircraft

Ground Power Unit Procedures All Models

• Did you know?
• Small Pin in External Power Receptacle Allows GPU Main Contacts to Engage

Before Aircraft External Power Relay Energizes

• Prevents GPU Main Contacts from Arcing During Insertion and Removal

Toilet Fluid Spill Prevention All Models

• Toilet Fluid Spills Primary Cause is Improper Maintenance
• Toilet fluid is corrosive and extreme caution must exercised to prevent spills
• Refer to the Maintenance Manual Chapter 12 Servicing
• Follow the maintenance manual procedures for proper removal/installation and

servicing of the flush-type toilet

• Use only approved materials listed in Chapter 12

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Toilet Fluid Spill Prevention All Models

• Visually inspect toilet area for evidence of leakage during

removal/installation.

• Supply hoses and coupling
• Servicing cap
• Tank condition
• Pump
• Tank to bowl connection
• Knife valve

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Toilet Fluid Spill Prevention All Models

• Fluid Spills
• Clean up should be done as quickly as possible
• Aircraft should not be dispatched until spill is properly cleaned
• Web article “Team Structures Addresses Toilet Spills” published on

TxtAvSupport.com website November 23, 2010

• YouTube video “Toilet Spill (Blue Water) Cleaning Procedures” viewable on Cessna

YouTube Channel https://www.youtube.com/watch?v=Xn7304qocqE

• Key Points
• Verify toilet tank is serviced with correct amount of fluid
• Verify toilet tank is correctly installed and secured
• Verify pump supply line coupling is properly connected to the tank
• Verify knife valve is fully open before toilet use and fully closed before toilet removal

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Corrosion Severity All Models

• Corrosion Severity Maps
• Citation Standard Practices Manual (Rev 1) 51-10-10 (Original Issue)
• Maps define areas of potential corrosion for mild, moderate or severe
• Corrosion severity zones are affected by atmospheric factors.
• Maps in this section are for guidance for frequency
• CAUTION:
• Airports that use deicing fluids such as potassium formate must be classified as

severe corrosion

• CAUTION:
• Aircraft operating in any severe corrosion areas are classified as operating in a

severe zone

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Corrosion Map North America

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Corrosion Map South America

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Corrosion Map Africa

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Corrosion Map Asia

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Corrosion Map Europe & Asia Minor

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Corrosion Map South Pacific

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Tire Pressure Maintenance All Models

• Maintain Proper Tire Pressure
• Single Most Important Action to

Prevent Tire-Related Events

• Check Tire Pressure Before First

Flight of the Day

• Measure Tire Pressure When

Wheel, Tire and Brakes are Cool

• Use Accurate Gauge When

Checking Tire Pressure

• Incorrect Tire Pressure can

Result in Abnormal Wear

• Under Inflation
• Accelerates Tread Shoulder Wear
• Elevates Operating Temperature
• Increased Risk of Shoulder and

Sidewall Damage

• Over Inflation
• Accelerates Center Tread Wear
• Reduces Traction
• More Susceptible to Cutting

Tire Pressure Maintenance All Models

• Basic Aircraft Tire Pressure Gauge
• TRONAIR 0-300 PSI Tire Pressure Gauge P/N 14-6806-6011
• Available from Textron Aviation Parts Distribution

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Tire Pressure Maintenance All Models

• High Tech Tire Pressure Measurement
• Crane SmartStem Wireless Tire Pressure Measurement System STC:
• P/N KIT83-022001-01 (3-Wheel)
• STC is approved on majority of Citation Models
• Available at Textron Aviation Service Centers

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Correct Nose Tire Importance All Models

• Install only approved nose and main tires listed in the IPC
• Approved nose tire(s) also listed in limitations section of AFM
• Correct nose tire is critical to performance of tire on wet runways
• Nose tire has specially shaped chine on sidewall of tire
• Chine serves to deflect water away from engine intakes
• Incorrect tire can result in water ingestion

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Pitot Probe Covers All Models

• Issue: FOD May Buildup in Pitot Probes
• Status: Use Plastic or Nonfraying Covers Only
• Covers That Fray May Introduce FOD Into Pitot System
• Pitot Probe Covers Offered
• WP81338-4
• WP102406-1
• CJMD110-001

Wing Tip Deformation 525/525A/525B

• Issue
• Reports of deformed wing tips, not impact related

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Wing Tip Deformation 525/525A/525B

• Status
• Currently being investigated
• Deformation is not considered safety of flight
• Analysis determined thinning of material
• Confirmed proper material is being used
• No root cause determined
• Asking for field feedback:
• Is it both sides?
• Does it occur from one flight or is it a progression?
• Buffing intervals (M.M. Chapter 20)?
• Buffing materials?
• History of any issues of anti-ice?
• Contact Team Structures: csstructuresemea@txtav.com
• Chapter 20 Standard Practices provides instructions, however no

limitations on frequency of polishing/buffing

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Radiant Power Emergency Standby Battery All Models

• Issue
• Standby battery discharge below 20 volts causing internal failure
• Status
• CBS28 is obsolete and has been replaced by CBS28-1
• CBS28-1 contains internal voltage monitor that prevents discharging to less than 20

volts

• CBS28-1EX exchange units in stock
• Replace upon attrition

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Underwater Locator Beacon (ULB) All Models

• Issue: 30-day ULB are no longer manufactured
• Upgrade to 90-day ULB required when 30-day ULB reaches end of life and supplies

are exhausted

• Some regulatory authorities have imposed deadline to replace 30-day ULB

regardless of remaining life

• Status: Informational Service Letter CIL-31-01 released February 2018
• Covers Textron Aviation Engineered

CVR, FDR & CVDR 90-Day Battery ULB Installation

• Service letter directs operators to

refer to manufacturer’s data for battery installation

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Pressurization Systems 500/550/S550/560

• Original 500-Series aircraft use Garrett/AiResearch Systems
• Controller operates outflow

valve through pneumatic signals

• Components connected thru

plastic tubing

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Pressurization Systems CJ/CJ1/CJ2/Bravo/Encore/Encore+

• 525-Series and later 500-Series use Kollsman system (KAPS 1)
• Controller operates outflow

valve with electrical signals

• Components connected thru

electrical wiring

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Pressurization Systems Garrett/AiResearch vs. Kollsman

• Garrett/AiResearch and Kollsman systems have different pressurization

profiles

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Aircraft Altitude Cabin Altitude Takeoff Takeoff FL200 Garrett/AiResearch System Kollsman System

Pressurization Systems 500/550/S550/560

• Troubleshooting Garrett/AiResearch System
• Leaks in pneumatic plumbing are a frequent cause of operational issues
• Start troubleshooting by completing leak checks per maintenance manual

Chapter 21 pressurization control – adjustment/test

• Vacuum and pneumatic relay

to outflow valve pneumatic connection leak test

• Controller to pneumatic relay

connection leakage test

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Pressurization Systems CJ/CJ1/CJ2/Bravo/Encore/Encore+

• Troubleshooting Kollsman (KAPS1) System
• Start troubleshooting by performing the “Cabin Pressurization Controller

Built-In Tests” in Chapter 21-3X-00 Cabin Pressure Control – Maintenance Practices

• Preflight EXER Mode Test
• Ground Maintenance Test

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Kollsman KAPS1 Pressurization System CJ/CJ1/CJ2/Bravo/Encore/Encore+

• Issue: Pressurization system oscillations noted after controller

replacement

• Issue observed when operating from airports near sea level
• Status: Enviro Systems Inc. determined root cause to be pressurization

controller internal pressure sensor

• Original sensor obsolescence required change to new sensor which induced
• scillations
• Issue affects controller serial numbers 5050 and On
• Controller serial numbers prior to 5050 overhauled before August 2018 may also be

affected

• Issue corrected with incorporation of controller Mod M
• Mod level can be verified by checking controller data plate and/or 8130 form
• Non Mod M controllers need returned to TAPD for upgrade

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Crew Oxygen Mask Leakage CJ1/CJ2

• Issue
• Crew oxygen mask P/N 9914771-1 may leak overnight
• Status
• Improved PVC attach point, swivel fitting, hose material and lengthened wires
• Vendor P/N 174252-N6, Formerly 174252-96
• No change to Textron Aviation Part Number
• Recommend unplugging masks between flights
• All masks have normal leak rate

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Speed Brake Actuator Screw Replacement CJ/CJ1/CJ1+/CJ2/CJ2+

• Issue
• Reports of speed brake actuator screws breaking
• May cause loss of hydraulic fluid
• Status
• Optional Service Documents Released
• Replace and Seal Speed Brake Actuator Screws
• SL525A-27-07 Released May 2018
• 525A-0001 thru -0524
• SL525-27-09 Released May 2018
• 525-0001 thru -0701

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Avionics Equipment Batteries All Collins Proline Models

• Issue
• Some avionics equipment require “keep alive” batteries
• No specific maintenance event to proactively change out
• Rockwell Service Information Letters (SIL) 11-1 issued
• https://www.rockwellcollins.com/Search/TechPubs
• Battery dependent components can include
• Maintenance Diagnostic Computers (MDC)
• RC SIL 523-0819323-101000
• Flight Management Computers (FMC): AOG
• RC SIL: 523-0819333-001000
• Air Data Computers (ADC): AOG
• RC SIL: 523-0819325-001000
• Customers can expect 50% discount off list price of rental/exchange units for

battery when notifying RC

• Units requiring additional repair beyond battery replacement will be charged

accordingly

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Avionics Equipment Batteries All Collins Proline Models

• Status
• Textron Aviation collaborating on Service Letter for maintenance event

to determine proactive replacement cycle

• Operators can request maintenance tracking to add replacement task,

will need last battery replacement date or when unit was installed

• Most batteries last three to five years
• Refer to Rockwell Collins SIL’s for life expectancy for LRU’s
• Based on operation frequency
• Collins replaces batteries on exchange avionics if battery is over one year
• ld

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Rockwell: Avionics Equipment Battery Replacement

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Climb To Temperature Compensation Databases All Collins Proline Models

• Issue
• Manually edited or temperature compensated “Climb to” altitudes may

command a wrong turn

• Affects FMS 3.3 through FMS 4.2
• July 14, 2017 Rockwell OPSB 0166-17 Released: Starting with the 1712 cycle,

removed approx. 10,000 approaches from both the Jeppesen and Lufthansa (LSY) Navigation Database types 6, 7, and 8

• December 2017 – Reinstated approaches
• Status
• Textron Aviation released service letters notifying customers (August 2017)
• FAA and Rockwell agreement to disable temperature compensation feature
• Textron Aviation collaboration in work
• Requires updates to Aircraft Flight Manuals and Type Certificates or

Supplemental Type Certificates

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Aviation Alerts and Advisories Rockwell Collins

• Issue
• Receiving Rockwell Collins Aviation Alerts and Advisories when released
• Status
• Subscribe to the Rockwell Collins website
• https://www.rockwellcollins.com/Services_and_Support/Database_and_Software_Up

dates/Navigation_Databases/Database_Alerts_and_Certifications.aspx

Universal Avionics 525,525A,550,560

• Service Bulletin Number 1XXX.XX.( )-34-3703
• GNSS sensor embedded in the Universal FMS with SCN 802 and 803

exhibits a date and time error

• Started Sunday, June 3, 2018
• Primary symptom is FMS date field will indicate an erroneous date
• Erroneous date makes RAIM prediction non-available
• FMS will present NO RAIM AT FAF and will not activate GPS approaches
• VOR/DME, LOC, and BC approaches are still available if supported by the external

sensor interface

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Universal Avionics 525,525A,550,560

• Service Bulletin Number 1XXX.XX.( )-34-3703
• Solution: Service Bulletin Number 1XXX.XX.( )-34-3705
• On wing reset procedures will correct the anomaly with the GPS/GNSS

sensor by performing a memory reset of the GPS/GNSS module

• Customer Kit part number P12148 which includes an interface harness,

USB memory stick with Terminal Monitor program and instructions Report

• No. 34-60-91
• Must read -34-3705 for units that can be fixed on-wing

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Universal Avionics 525,525A,550,560

• Service Bulletin Number 1XXX.XX.( )-34-3703
• Solution: Service Bulletin Number 1XXX.XX.( )-34-3706
• Procedures for Correcting Erroneous Date Expired Database

Message in the Flight Management System

• All units described in table below must be returned to Universal

Avionics for accomplishment of this Service Bulletin.

• Must have current Warranty coverage

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Aviation Alerts and Advisories Universal Avionics

• Issue
• Receiving Universal Avionics Aviation Alerts and Advisories when released
• Status
• Navigate to Universal Avionics Notices & Alerts website
• https://www.uasc.com/home/support/noticesalerts

• AD2012-17-05 Rotor Assembly Replacement issued in 2012
• 118 Citation 650s are affected
• Must comply with Honeywell service bulletin TFE731-72-3768

satisfies the AD

Honeywell Engines Citation 650 AD2012-17-05

Lighting CJ, CJ1, CJ2

• CJ Series Exterior LED Lights
• CJ Wing-Tip light obsolescence
• 04-1502-1408 Power supply for
• riginal strobe lights obsolete
• SB In-work for upgrade
• Tail Nav light available, direct

replacement

• No Service Bulletin

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Avionics ADS-B Solutions

• 2020 Mandate
• Contact Textron Aviation regional

sales rep for package options

• Contact Textron Aviation Service

Center for scheduling

• Textron Aviation has solutions for

all Citation platforms except Citation X EASA registered with winglets

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ProMaintenance All Models

• Some Operators Could Benefit From a

Maintenance Manager

• Status:
• Developed in Response to Operators Needing a

DOM

• No Cost Service to Manage Maintenance

Schedule

• ProMaintenance Director of Maintenance

Manages Your Aircraft

• Coordinates Factory-Direct Service
• CAMP, SB’s, Warranty
• ProOwnership@txtav.com
• ProMaintenance Manager Jeremy Caffrey,

jcaffrey@txtav.com, 316-517-3982

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Webinars Q4 2018 Light Jet

REGISTER

• All model webinars scheduled:
• 500/650 Series: Thursday, November 8th, 2:00 CST
• 525 Series: Wednesday, November 7th, 10:00 CST
• 90 minutes
• www.txtavsupport.com Full Webinar Schedule Details

Billing & Invoice Accuracy

CJP Annual Convention

October 2018

We Heard You

• “Almost no bill from the service center is correct...”
• “I’ve had to spend weeks straightening out errors and confusion.”
• “Every bill requires some correction…”
• “Warranty work is often charged to programs…”
• “Even the customer portal doesn’t help.”
• “Still outstanding claims from January…”
• “In dispute from February…
• “Their billing practice sucks to put it mildly.”

Ease of Doing Business

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Same Day Invoicing – clear, timely, and accurate Reduce the number of customer disputes Reduce the cycle time for dispute resolution

Project Activities

• Cross-functional team (10 areas involved)
• Current state process maps
• Identified gaps and improvement opportunities
• Identify robust solutions to gaps/opportunities (Q4 2018)
• Solicit customer feedback before deployment
• Develop and execute an action plan (Q4 2018 start)

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Project Scope: Pre-Arrival

• Aftermarket Sales Proposals & PDCs
• Clarity on terms and customer expectations
• Deposits
• Improved tracking system
• Scheduling & Pre-Buys
• Visibility of customer account info, coverage, and customer transfers

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Project Scope: Mx Visit

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Mx Events: scheduled, drop-ins, MSUs SAP & Lawson Design/Performance

Visibility to warranty/programs coverage

Automation, speed, integration Quotes/Estimates during Mx events Warranty Claims

Simplified process, consistent execution

Timely processing Invoices Credit Cards / Checks Accurate, timely, master data integrity, program $$ value at line item level

Timely processing

Progressive Payments Fuel Payment Process

Process and improved tracking system Timely processing

Project Scope: Post Mx Visit

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Customer Account Statements Warranty Claims / Adjudication

Clear, drill down on portal, program balances

Timely and accurate processing

Fuel Payment Process Program & Warranty Administration

Timely processing, no duplicate billings Accurate billing

Technical Publications Billing Parts: Exchange, Mods, Returns

No duplicate billings, on customer portal Improved visibility and processes

Customer Portal / eBilling Dispute Process

Program balances, drill down to invoices, sort by type, link all accounts to one Reduced cycle time

What to Expect Next

Phase 1 (3 - 6 months)

• Process Changes / Standard Work / Metrics
• Customer Portal Enhancements
• Salesforce Enhancements
• Communication & Training

Phase 2 (6 - 12 months)

• System Enhancements – SAP / eBilling

Phase 3 (12+ months)

• Improved Systems Integration

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Thank You

QUESTIONS