2Q 2020 28 July 2020 1 Disclaimer This document was originally - PowerPoint PPT Presentation

QUARTERLY RESULTS PRESENTATION 2Q 2020 28 July 2020 1

Disclaimer This document was originally prepared in Spanish. The English version published here is for information purposes only. In the event of any discrepancy between the English and the Spanish version, the Spanish version will prevail. This document has been prepared by Bankia, S.A. (“Bankia”) and is presented exclusively for information purposes. It is not a prospectus and does not constitute an offer or recommendation to invest. This document does not constitute a commitment to subscribe for, or an offer to finance, or an offer to sell, or a solicitation of offers to buy securities of Bankia, all of which are subject to internal approval by Bankia. Bankia does not guarantee the accuracy or completeness of the information contained in this document. The information contained herein has been obtained from sources that Bankia considers reliable, but Bankia does not represent or warrant that the information is complete or accurate, in particular with respect to data provided by third parties. This document may contain abridged or unaudited information and recipients are invited to consult the public documents and information submitted by Bankia to the financial market supervisory authorities. All opinions and estimates are given as of the date stated in the document and so may be subject to change. The value of any investment may fluctuate as a result of changes in the market. The information in this document is not intended to predict future results and no guarantee is given in that respect. This document includes, or may include, forward-looking information or statements. Such information or statements represent the opinion and expectations of Bankia regarding the performance of its business and revenue generation, but such performance may be substantially affected in the future by certain risks, uncertainties and other material factors that may cause the actual business performance and revenue generation to differ substantially from our expectations. These factors include, inter alia, i) market conditions, macroeconomic factors, government and supervisory guidelines, ii) movements in national and international securities markets, exchange rates and interest rates and changes in market and operational risk, iii) the pressure of competition, iv) technological changes, v) legal and arbitration proceedings, vi) changes in the financial situation or solvency of our customers, debtors and counterparties, and vii) those that may arise from potential COVID-19-related contingencies. Additional information about the risks that could affect Bankia's financial position may be consulted in the Registration document approved and registered in the Official register of the CNMV. Distribution of this document in other jurisdictions may be prohibited, and therefore recipients of this document or any persons who may eventually obtain a copy of it are responsible for being aware of and complying with said restrictions. This document does not reveal all the risks or other material factors relating to investments in the securities/transactions of Bankia. Before entering into any transaction, potential investors must ensure that they fully understand the terms of the securities/ transactions and the risks inherent in them. This document is not a prospectus for the securities described in it. Potential investors should only subscribe for securities of Bankia on the basis of the information published in the appropriate Bankia prospectus, not on the basis of the information contained in this document. 2

Contents 02. 2Q 2020 01. 2Q 2020 03. Asset quality and risk Highlights Results management 04. Liquidity and 05. Closing 06. Appendix solvency remarks 3

QUARTERLY RESULTS PRESENTATION 2Q 2020 Highlights Introduction Corporate and SME lending strong growth ▪ BUSINESS 1 Retail business gradual recovery ▪ NPA ratio reduction ▪ ASSET QUALITY 2 Large volume of extraordinary provisions ▪ Net interest income and fees growth ▪ RESULTS 3 Core Result increase ▪ High capital generation CAPITAL 4 ▪ 4

QUARTERLY RESULTS PRESENTATION 2Q 2020 Highlights Corporate & SME lending strong growth: loan volume Performing loans increase due to corporate & SME lending +6.9 PERFORMING LOANS +4.5 € bn HOME MORTGAGES + CONSUMER LENDING + CORPORATES & SME S + DEVELOPERS CORPORATE & 42.0 €bn 37.5 35.1 +3.7 SME LOANS (1) +3.5 MAR 20 JUN 20 JUN 19 (3.1) € bn (0.6) HOME MORTGAGE 66.6 64.1 63.5 LOANS 110.4 106.9 106.7 MAR 20 JUN 20 JUN 19 € bn (0.1) (0.4) CONSUMER FINANCE 5.0 5.3 4.9 LOANS JUN 19 MAR 20 JUN 20 JUN 19 MAR 20 JUN 20 5 (1) Includes performing loans to developers

QUARTERLY RESULTS PRESENTATION 2Q 2020 Highlights Corporate & SME lending strong growth: corporate & SME lending Loans to corporates & SMEs increase, bolstered by ICO financing CORPORATES & SME S ICO Guaranteed lending (Data as at 30 June) Includes developers €bn ICO share +19.7% Drawn Total Share initial €5,652mn ICO guaranteed 7.1% 42.0 Bankia 37.5 35.1 (67.5%) ICO share €8,370mn Bankia July 32,655 transactions MAR 20 JUN 19 JUN 20 9.0% CORPORATES & SME S - MARKET SHARE Total lending granted (Data as at 30 June) +59 bps 18.0% Amount granted 8.00% of Bankia’s total lending to €7,450mn 7.81% 7.41% corporates & SMEs MAY 19 MAR 20 MAY 20* * Lastest available market share. Source BoS. 6

QUARTERLY RESULTS PRESENTATION 2Q 2020 Highlights Retail business gradual recovery: mortgages New mortgage lending recovers in the last month despite COVID-19 effect NEW MORTGAGES 1Q 20: €772mn 2Q 20: €689mn €mn +0.1% + 5.5% VS 1Q19 (5.9%) VS 2Q19 1,461 1,459 308 277 249 246 220 +26.3% 161 +11.7% 1H 19 1H 20 vs JUN 19 +12.6% (6.5%) (16.7%) vs FEB 19 (28.0%) vs JAN 19 vs MAR 19 vs MAY 19 vs APR 19 NEW MORTGAGES - MARKET SHARE JAN 20 FEB 20 MAR 20 APR 20 MAY 20 JUN 20 % of accumulated amounts +153 bps FIXED FIXE D RATE RATE LOA LOAN N TO TO VALUE VALUE MO MORTGAGE RTGAGES New mortgages % of total amount granted 65.6% 8.16% 8.00% 64% 6.80% 6.63% 6M 2020 6M 2020 MAY 19 DEC 19 MAR 20 MAY 20* 7 * Latest available market share. Source BoS.

QUARTERLY RESULTS PRESENTATION 2Q 2020 Highlights Retail business gradual recovery: consumer finance Consumer finance market share increases by 38 bps CONSUMER FINANCE - NEW LENDING 1Q 20: €507mn 2Q 20: €150mn €mn (13.9%) VS 1Q19 (78.2%) VS 2Q19 (48.5%) 1,276 199 172 657 136 +0.1% (9.5%) 63 63 (32.0%) vs FEB 19 vs JAN 19 25 1H 19 vs MAR 19 1H 20 (71.9%) (75.8%) vs MAY 19 vs JUN 19 (87.7%) vs APR 19 CONSUMER FINANCE - MARKET SHARE JAN 20 FEB 20 MAR 20 APR 20 MAY 20 JUN 20 100% OF CONSUMER FINANCE LOANS +38 bps GRANTED TO BANKIA CUSTOMERS 6.09% 6.08% 6.08% 5.71% 85% OF CONSUMER FINANCE LOANS WERE PRE-APPROVED LINES MAY 19 DEC 19 MAR 20 MAY 20* * Latest available market share. Source BoS. 8

QUARTERLY RESULTS PRESENTATION 2Q 2020 Highlights Retail business gradual recovery: cards turnover Card expenditure grows CARD PURCHASES TURNOVER CARDS 2020 vs 2019 y-o- y (€ mn) Market share* 20.5% +42 bps 16.4% 14.6% 17.2% 10.0% 10.99% 10.57% 5.0% 12.8% 12.3% 1Q 19 1Q 20 Dec-19 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 CARDS TURNOVER -9.1% -11.4% Market share* +61 bps -27.2% -13.1% -14.7% 12.94% 12.33% -30.6% 1Q 19 1Q 20 Bankia Market * Latest available market share. Source BoS. 9

QUARTERLY RESULTS PRESENTATION 2Q 2020 Highlights Retail business gradual recovery: supporting customers Financial relief measures to help families Moratoriums (Data as at 30 June 20) Mortgages Consumer Finance 40,207 51,490 requests granted requests granted €4,079mn €330mn 6.7% 6.4% of Bankia’s of Bankia’s total consumer finance mortgage lending lending 10

QUARTERLY RESULTS PRESENTATION 2Q 2020 Highlights Retail business gradual recovery: high value products Mutual funds show a positive trend in 2Q 2020 MUTUAL FUNDS - MARKET SHARE MUTUAL FUNDS Assets under management +59 bps €bn +7.2% +33 bps 22.3 22.1 20.6 7.38% 7.05% 6.79% DEC 19 MAR 20 JUN 20 JUN 19 DEC 19 JUN 20 Source: Inverco NET INFLOWS MUTUAL FUNDS €mn 2019 2020 278 382 352 269 301 89 80 76 28 1 (95) (657) JANUARY FEBRUARY MARCH APRIL MAY JUNE 11

QUARTERLY RESULTS PRESENTATION 2Q 2020 Highlights Retail business gradual recovery: high value products Pension plan volumes and insurance turnover recover PENSION PLANS INSURANCE - NEW PRODUCTION Assets under management Monthly average in base 100 Base 100 €bn +4.6% +10.2% +41.5% +55.8% 8.5 8.2 7.8 110 100 73 71 50 30 MAR 20 APR 20 MAY 20 JUN 20 2019 DEC 19 MAR 20 JUN 20 JAN-FEB 20 base 100 12

QUARTERLY RESULTS PRESENTATION 2Q 2020 Highlights Retail business gradual recovery: digitalisation The environment has favoured digitalisation of our customers DIGITAL CUSTOMERS (1) DIGITAL SALES Percentage of total customers (%) Digital sales divided by total Bankia sales % +15.5 p.p. +7.4 p.p. 39.9% 57.1% 49.7% 24.4% JUN 19 JUN 20 JUN 19 JUN 20 Innovation and Technology Commission created by the Board of Directors to bolster the digitalisation process 13 (1) Over 18 years active customers who in the last 12 months have connected at least once via an online channel (App, Bankia Online or Bankia Online-Companies). The denominator for the percentage is the number of over 18 years customers