Personalisation: Progress and Possibilities 22 nd May 2013
Welcome Annie Gunner Logan Director, CCPS
Matt will be taking photographs today Please let him, or a member of P&P staff, know if you don’t want your photo taken
Michael Matheson Minister for Public Health
Andrea Wood Chair, P&P Reference Group
Throughout today On the flipcharts in the foyer… 1. Commit to action ‐ sign the Act 2. Tell us what your SDS priorities are for next year. 3. Share your story of change.
Heather Fisken Independent Living in Scotland (ILiS)
Finding solutions – the Solutions Series of Pop ‐ up Think Tanks
About ILIS • What is ILIS? – Part of Scottish Government’s wider agenda on IL – Steered by disabled people’s organisations • What does ILIS do? – Support disabled people to have their voices heard – Make ‘strategic interventions’ to ensure that independent living becomes reality for all disabled people so that they can participate as equal and active citizens
‘ Strategic interventions’ The ‘not quite so high flaunting’ description • Find solutions • Talk to people so that they understand what independent living is and what is needed to make it work • Help build better connections between disabled people and service providers • Influence policy makers and policy design
Finding solutions • The Solutions Series • ‘Pop ‐ up think tanks’ • 3 per year • A single issue of importance to disabled people and their rights to independent living • Pre ‐ brief on the issues • A wide range of people – not the usual faces • Eureka….! Well, not quite….
What next • Report • Influencing • Communicating – Inspiring others – Working with others • Getting better
The Solutions Series 2012/13 • Personalisation • Article 19 UNCRPD in Scotland • Politically (in)correct 2013/14 • Portrayal in the media • Disability harassment in the workplace • We have some ideas…what’s yours?
The Solutions Series www.ilis.co.uk contact@ilis.co.uk Twitter @illsproject Facebook @independentlivinginscotland
What are we doing differently? Leam MacKeown and Faye Cattanach Key Community Supports
In this video • Joe Gough, Practice Development Officer, Personalisation team ( Dumfries and Galloway Council) • Fay Cattanach ( LD links) • Margo McKie Local Services Manager (Key)
LD Links –A self directed support collective • A Co ‐ Productive Approach to Planning enabling everyone to make a contribution • A focus on building and strengthening community • An approach which increases social support networks, builds connections and is extremely cost effective. • People become more connected with each other and with their local community and are developing and accessing the resources within it….. on their own terms.
Dee Fraser
Any questions?
Discussion Turn to the person next to you. What changes/progress has your organisation made in the last year to get ready for SDS? You have 10 minutes
Coffee break Back at 11.45
What are we doing differently? Aileen Brady & Fraser Nixon
What are we doing differently? The Action Group Helen Walton and Ivan Cohen
Any questions?
Discussion Turn to the person next to you. What has impressed you most from the stories of change you have heard about this morning? You have 10 minutes
Lunch Back at 1.30pm
Catherine Garrod
Angela Catley Community Catalysts
Personalisation and self directed support Progress and possibilities Angela Catley
What is Community Catalysts? A social enterprise and Community Interest Company established in 2010 Works to harness the talents and imaginations of people and communities to provide high quality small scale local care and support services Aims to make sure that people wherever they live have a real choice of great services and supports
Personalisation and self directed support in Scotland 10 year strategy to grow self directed support published in November 2010 Social Care (Self-directed Support) (Scotland) Act given royal assent in January 2013 Vision for social care where support is based around the citizen, not the service Personal budgets and especially direct payments are just one mechanism to enable self directed support
The vision Real choice and control for people who need care and support to enable them to live real lives
A bit of a daunting journey?
Cheesy but true
Personalisation is....thinking (and doing!) differently • Blurring distinctions • Creating new systems and ways of working • A transfer of power • A challenge • Blinking hard work!
Personalisation is...communities and connections Research shows that people (of all ages) with strong social networks are happier, healthier, wealthier. People’s social networks are the ‘social glue’ that hold communities together
Personalisation is.... harnessing knowledge and talent... People in communities have a wealth of experience, skills and assets that are often hidden and may be untapped
Personalisation is...choice and control People want to live real lives and not just be users of services. Real lives involve: Health Housing Leisure Relationships Care and support Community Employment Given REAL choice and control people join stuff up
Control doesn’t automatically result in choice If: There are no services to choose from There is nothing new to choose from (only what was always available) Control and choice is made so complex, confusing, unattractive or scary that people would rather ‘get what they’re given’ There is no information about the choices available Information isn’t accessible or relevant
Personalisation is ...all trains leaving the station at the same time And (stretching the analogy).....without looking and feeling like the one in the middle!
Not everyone will employ their own staff If • the budget is too small • person lacks capacity to understand the issues and/or • support is not available and/or isn’t tailored and accessible • right person or people are not available to employ • person just doesn’t want the responsibility • approach has gone wrong in the past • alternatives are as (or more) attractive
Personalisation is...partnership • People who need care and support • Carers and families • Councils and statutory bodies • Community groups and organisations • Providers of all sorts of services - big and small • Professionals • Innovators • Providers of universal services To name but a few
People and organisations taking steps on the journey
MacIntyre – large support provider • Provide learning, support and care for more than 900 children and adults in 120 services across the UK. • Made a public commitment to personalisation and then published their action plan http://www.thinklocalactpersonal.org.uk/Browse/mir/mirSearch/organ isationOverview/?organisationID=39 • 3 current priorities: 1. Embed co-production as a universal way of working within MacIntyre 2. Strengthen the voice of the user by establishing effective user forums and networks 3. Baseline level of expertise in the use of the facilitation skills and continue to develop personal practice
Council – Leicestershire: bursaries and housing support • Working with supported large housing providers in Leicestershire • Leicestershire Council offered supported housing providers with existing council contracts the chance to bid for bursaries – called Innovation Challenge Project • To be eligible for a bursary projects had to focus on community participation, co-production and personalisation • 8 projects gained a bursary and these represented a wide cross section of the supported housing sector • Each of the successful projects demonstrates innovation, partnership working and co- production
One of the 8 - The Art of Reminiscing • Older people living in sheltered housing (45 people in total living in 6 different schemes) • Got together to sew a large quilt containing photographs and memories of family life, work and industry in the NW Leicestershire villages • Worked with a community artist • Exhibition of the quilt at a local museum Friendships formed and assets tapped • Housing provider and residents now thinking (& doing) differently
http://www.com munitycatalysts. co.uk/wp- content/uploads/ 2013/03/Innovati on-Challenge- Programme- Evaluation- Report1.pdf
Council – Nottinghamshire Micro-provider Project • Partnership - Notts County Council and Community Catalysts • Focus on service gaps in rural areas and on hard-to- reach groups • Aim to create choice for people with a personal budget • Support, advice and information given to 145 people interested in setting up a social care enterprise • Over 50 new providers now offering services and support to the people of Notts • Used by over 700 people • Positive outcomes and feedback from users and professionals
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