2018 2 AGENDA 01 03 05 AGEAS RECOGNITION GROUP PORTUGAL 02 - - PowerPoint PPT Presentation

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W E L C O M E T O A G E A S G R O U P P O R T U G A L

2018

AGENDA

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RECOGNITION AGEAS GROUP PORTUGAL

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FOUR COMMERCIAL BRANDS AGEAS GROUP

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AGEAS GROUP

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Included in the BEL20 index Belgium, United Kingdom, Luxembourg, France, Portugal, Turkey, China, Malaysia, India, Thailand, Vietname, Laos, Cambodia, Singapore e Philippines Europe’s Top 20 insurance companies

O U R

PROFILE

Annual inflows of 33.8 billion Eur Shareholder’s equity close to 10 billion Eur.

Focus on partnerships to serve activities

Total workforce of more than 50.000 people (including the non-

• consolidated

partnerships) 38.000.000 Customers

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WE ARE...

A leading insurance company in Europe and Asia: we invest in existing markets and seek out new opportunities Insurance specialists, with a personalised offer and business solutions for our clients in the Life and Non-Life branches An insurer which evolves through constant investment in capabilities and skills, based on a strong entrepreneurial culture

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I N 2 0 1 7 T H E A G E A S G R O U P A C H I E V E D

ITS BEST-EVER RESULTS

EUR 33,8 billion

Gross Inflows

+7%

EUR 960 million

Net Profit

+33%

EUR 1,8 billion

Liquid Assent Combined Racio*

95.2%

Solvency II**

196%

* Only consolidated companies. ** Ageas Group formula ratio in 195%. 7

Combined Ratio*

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2018 AMBITION: 7 STRATEGIC CHOICES 6 VALUES 5 FINANCIAL GOALS

Smart Synergies Focus on Insurance Close to the Customer

7 STRATEGIC CHOICES

Well diversified Portfolio Partnerships are part of

• ur DNA

Europe & Asia Omni-channel

5 FINANCIAL GOALS

11-13% Return on equity Solvency II ratio 175% Life Operating Margin Guaranteed 85-90 BPS Unit Linked 40-45 BPS 40-50% Dividends percentage <97% Combined Ratio Non Life

6 VALUES

Passionate to deliver Focus on Customers Entrepreneurial Teamwork Local Trusted

A partnership in insurance: with proven expertise in developing strong and dynamic partnerships with leading companies in local markets. Organised, allowing us to take advantage of the benefits of local self- government, adding value by sharing the Group’s best practices. Diversified, with a balanced portfolio that covers mature and developing markets in Europe and Asia.

WE ARE…

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A G E A S G R O U P I N

PORTUGAL

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02 VISION MISSION

To be a benchmark on the Portuguese market, one of the core markets of the Ageas Group, and to be an exemplary employer for entrepreneurial-minded individuals. To provide a meaningful insurance experience that makes a difference to people’s lives.

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THE EVOLUTION OF THE PRESENCE

O F T H E A G E A S G R O U P I N P O R T U G A L

2005

The Ageas Group enters Portugal through a partnership with Millennium bcp

2014

Share in Non-Life/Médis increases from 51% to 100%

2016

Acquisition of AXA Portugal and Direct/Seguro Directo Now Ageas Seguros (Life & Non-Life business) Portugal becomes Ageas’ second home market

2017

Its companies in Portugal combined, Ageas is the second player in Life, third in Non-Life and second in the world ranking

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W H Y

PORTUGAL?

To strengthen the Group’s position in a market where it has over 10 years of experience. To take advantage of growth

• pportunities arising from the

recovery of the Portuguese economy. Through its various bodies and channels in the country, Ageas Portugal Group is able to operate as a multi-channel insurer and offer protection solutions to any client segment.

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PORTUGAL

A G E A S ’ S E C O N D H O M E M A R K E T

1st 2nd 2nd 2nd 3rd

Place in Pensions Place in Health Place in Life In Overall Ranking Place in Non-Life

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2017 IN FIGURES FOR AGEAS PORTUGAL GROUP

4 BRANDS

299%

SOLVENCY II

Ageas Seguros, Médis, Ocidental and Seguro Directo (standard formula) Combined ratio Non-Life

93.2%

Non-Life: €628 million Life: €1,541 million Gross inflows

€2,2 billion

• 0.5%

+2.7%

Market share (global)

21.7% (Life) 13.5% (Non-Life)

18.4% €99 million

Net result

+63%

1.8 million

Clients

Extensive distribution network (bancassurance, agents, B2B, Internet, direct, affinities): +600 branches +3,000 agents & brokers + Direct Platform + Médis 1,292 employees

Omni channel

Life Operating Margin

€115.1 million

+22%

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O U R

AMBITION

To be market leaders To be a reference employer To be a partner for our clients, protecting them now and in the future To operate as an unique organisation, while respecting the different commercial brands and legal entities To create an unique culture for the Ageas Portugal Group

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CORPORATE SOCIAL RESPONSIBILITY (CSR),

A L O N G - T E R M S T R A T E G Y

V I S I O N | CSR is part of the way we do business, adding value for Clients, Society and overall Stakeholders, and aiming for a shared-value approach

3 P I L L A R S

Build a healthier society Be ready for an ageing population Build a more Resilient society

C O M M I T M E N T S

Contribute to reduce chronical diseases prevalence in Portugal and provide appropriate treatment and counseling through innovative methods. Finding innovative ways to meet the growing needs

• f the senior population, while acting in the

preparation of young segments future by promoting the importance of long-term savings. Look for long-term solutions that contribute to environmental sustainability (carbon neutral) Work to prevent potential events with high impact in peoples lives and goods, while fostering solutions for communities protection

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care

we create value for a healthier world

act

we create value for a world with longevity with higher quality

protect

we create value for a more resilient world

C R E AT E VAL U E F O R A M O R E S U S TAI N A B L E W O R L D

KEY FIGURES FOR 2017

5,329

Hours of voluntary work

66

Institutions supported

▪ 27 supporting children and young people ▪ 18 supporting social inclusion ▪ 5 supporting people with disabilities ▪ 3 supporting elderly people

The Ageas Foundation is a corporate voluntary organisation (IPSS - Private Institutions for Social Solidarity ) founded in 1998. It brings people and partners together and pursues social solidarity ends within the community.

730

Volunteers

69% 31%

1,849

Shareholdings

198

Solidarity actions

MISSION - To support the community by promoting corporate volunteering and developing programmes with a social impact. VISION - To be a unique institution that helps build inclusive and resilient communities. STRATEGY - With the aim of increasing its social impact on the community, the Ageas Foundation has structured its model based on an ecosystem of long-term partnerships centred around three principles: ▪ Corporate volunteering ▪ Entrepreneurship and social innovation ▪ Projects with a sustainable social impact

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EXECUTIVE COMISSION

A G E A S G R O U P P O R T U G A L

Steven Braekeveldt CEO Ageas Group Portugal and Continental Europe Anne Van den Bergh

CIO | Chief Integration Officer

Nelson Machado CEO Vida | Bancassurance Carel Oosterloo

CFO | Chief Financial Officer

Eduardo Consiglieri Pedroso

CEO Health | Partnerships Seguro Directo | B2C

José Gomes CEO Non Life | Agents and Brokers Christophe Vandeweghe CRO | Chief Risk Officer

Manuel Lupi Belo Sales and Marketing Diogo Campello CFO Ocidental Life and Pensions

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F O U R

COMMERCIAL BRANDS

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AGEAS SEGUROS

W H AT S E T S U S A PA R T

Professional and certified distribution network Loyalty card: Ageas World Website for private clients Apps Digital documents Strong social media presence, including customer service GPS: tracking service (engine) PAR: risk analysis and prevention for Corporate clients

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1st

Direct Insurance Company in Portugal P R O F I L E

SEGURO DIRECTO

Consumer’s choice in 2014, 2015, 2017 and 2018 Automotive specialists

• ver 20 years in the market

Different services

Repair service: simple, efficient and direct Seguro Directo discount card

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OCIDENTAL

W H A T H A S B E E N S E T T I N G U S A P A R T S I N C E 2 0 0 5

Bancassurance specialist Differentiated value proposal in health Simple products Focus on the segments

• f profitable

clients Profitability management

▪ High capacity to automate, standardise and simplify processes ▪ Close relationship with the main distributor ▪ Successful brand: Médis ▪ Innovative ▪ Distribution

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1st

Personal health service in Portugal P R O F I L E

MÉDIS

Consumer’s choice since 2011 (7 consecutive years) Senior consumer’s choice 2017 and 2018 Health specialists

• ver 20 years in the market

Integrated system to serve everyone

Médis App Medical assistants 24-hr nurses on the Médis line

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RECOGNITION

T O G E T H E R W E H A V E B E E N A W A R D E D A N D R E C O G N I Z E D

BY THE OUR CLIENTS AND THE MARKET…

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THANK YOU.