201 2019 9 Se Service vice Implementa Implementation tion Plan - - PowerPoint PPT Presentation

Citizen Oversight Panel, November 15, 2018

201 2019 9 Se Service vice Implementa Implementation tion Plan Plan

Agenda

• Service Implementation Plan (SIP) Overview
• 2018 Ridership Trends
• 2019 Service Planning
• Five-Year Service Outlook & Plan

2

Service Implementation Plan Overview

3

Draft Major Service Changes Service Equity Evaluation Five-Year Service Outlook & Plan Ridership & Performance Analysis

• Guides delivery of ST services in upcoming year
• Coordinates with agency budget process
• Five-year service look-ahead
• Reviews existing ridership & performance trends

2018 Ridership by Mode

64,414 17,810 81,022 2,524

• 1.7%

+ 2.3% + 8.2%

• 12%

ST Express Sounder Link Tacoma Link

Average weekday Q3 2018 and percent change from Q3 2017 18.3 18.5 18.4 18.2

2015 2016 2017 2018E

0.97 0.94 0.97 0.90

2015 2016 2017 2018E 3.9 4.3 4.4 4.7 2015 2016 2017 2018E

11.5 19.1 23.0 24.5

2015 2016 2017 2018E

4

For more detail: corridor & route profiles

CORRIDOR MAPS CORRIDOR STATISTICS ROUTE MAP AND RIDERSHIP STATISTICS TRIP LOAD CHARTS

5

Major changes to ST Express necessary

• Growing regional congestion impacting service quality
• Construction and congestion impacts in 2019
• Slower speeds require more buses to maintain existing service
• Limited regional bus base capacity available to respond

6 70% 75% 80% 85% 90% 95% 100% Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 % of Trips On-Time

Performance Target 85% on-time

ST Express On-Time Performance Trend by Month 2017-2018

ST Express Service Reliability

7

14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 2:30 PM 3:00 PM 3:30 PM 4:00 PM 4:30 PM 5:00 PM 5:30 PM 6:00 PM 6:30 PM 7:00 PM 7:30 PM 8:00 PM

Buses bunched together Gap between buses

SCHEDULED ACTUAL

Sample of reliability monitoring (graphs show one day sample)

2019 SIP Major Service Changes

• Grow fleet by 19 buses and add 17,600 service hours
• March 2019:
• Downtown Seattle Transit Tunnel rail only
• Montlake Freeway Station Closure
• Route 555 elimination between Bellevue and Issaquah
• Route 580 reduce low performing segment
• Route 513 to serve Seaway TC
• September changes considered in early 2019

8

Route 550: New routing on surface streets

Respond to DSTT conversion to rail-only

• As DSTT becomes rail-only,
• perate on 2nd & 4th Avenues
• Add buses and service hours to

mitigate longer travel times

• 10,700 weekday customers will

need to use different stops

9

Montlake Freeway Station Closes; Add New Trips

Respond to construction impacts

• SR 520 construction will close

Montlake Freeway Station

• Add new evening and weekend

service on Route 542 until September 2019

• 350 customers maintain service

with a transfer (3% of existing Route 545/555 riders)

10

Route 555: Eliminate low-performing segment

Reallocate lower-performing service

• Bellevue-Eastgate-Issaquah

segment eliminated due to lower ridership

• Reallocate saved resources to

avoid trip reductions on Route 554

• 175 of 740 (24%) can use KCM

Routes 271 or 241

11

Route 580: Reduce low-performing segment

Reallocate lower-performing service

• Reduce service between

Lakewood Station and South Hill when duplicated by Sounder

• Reallocate saved resources

within Pierce County

• 35 of 560 (6%) weekday

customers can use Sounder or PT Route 4 between Lakewood & Puyallup

12

Route 513: Start at new Seaway Transit Center

Integrate service with partners

• Move start of route to Seaway

Transit Center

• Evergreen Way & 79th Pl

customers would shift to new stops on Casino Rd & Evergreen Way

• Provide connections to Everett

Transit, Community Transit, and

• ther services
• 66 of 636 (10%) weekday riders

will need to use a different stop

13

Outreach Summary

60,000 people reached on social media 40 ambassadors distributed 2,400 cards to riders on all affected routes, summarizing proposed changes Coach posters onboard buses summarized changes Personal responses from service planning or outreach staff to all e-mails and phone calls received Summary of SIP on website with a survey on proposals

14

Five-Year Service Outlook & Plan

• Ridership growth, freeway congestion
• Light rail construction impacts
• Bus-rail integration planning with partners
• Northgate Link in 2021
• East Link in 2023
• Lynnwood Link, Federal Way, Redmond

in 2024

• BRT in 2024

15

Annual Ridership 2017-2024

16

2.7% 8.2% 2.1% 8.6% 23.1% 13.0% 18.8%

10 20 30 40 50 60 70 80 90 100

2017 2018 2019 2020 2021 2022 2023 2024

SYSTEM-WIDE ESTIMATED ANNUAL BOARDINGS

• 2019 Link ridership growth with rail-only

DSTT

• 2021-2024 new Link extensions open
• ST Express ridership declines due to

congestion and some replacement by Link & BRT

Questions?

17

Ridership – ST Express

18

• Strongest corridors still remain

to East King County on I-90 and SR 520 corridors

• Ridership decline due to East

Link construction P&R closures

• Congestion pushing I-5 South

customers to alternate modes

• Sounder Connectors growing

with new Sounder South trips

10,000 20,000 30,000 40,000 50,000 60,000 70,000 Average Weekday Boardings by Month

Ridership – Sounder south line

19

• Sounder south line added

two new round trips in September 2017.

• Capacity increases resulted

in ridership growth of about 750 new riders.

• The new trips eased

crowding on the early morning trains and added more evening trip options.

• 2,000

4,000 6,000 8,000 10,000 12,000 14,000 16,000 18,000 Average Weekday Boardings by Month

2 New Round Trips added Sep 2017 Mid-day Train added Sep 2016 Service to Lakewood and South Tacoma Station Oct 2012

Ridership – Sounder north line

20

• Ridership stable
• Adjustments to 2- and 3-car

trains in early 2018 to better match capacity and demand

500 1,000 1,500 2,000 2,500 Average Weekday Boardings by Month

Ridership – Link

21

10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 Average Weekday Boardings by Month

March 2018 - University Link opens September 2018 - Angle Lake opens

• Ridership growth continued in 2018
• Weekday ridership growth

continues during peak periods

1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 4 AM 6 AM 8 AM 10 AM 12 PM 2 PM 4 PM 6 PM 8 PM 10 PM 12 AM Weekday Hourly Ridership

2017 2018

Ridership – Tacoma Link

22

• Ridership down in 2018 due to

Tacoma Dome renovation and parking garage rehabilitation project

• Special events drive ridership on

Tacoma Link

500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500 Average Weekday Boardings by Month