1 Do we feed the Beast or Grow the Village ? Statement of intent - - PDF document

1 do we feed the beast or grow the village
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1 Do we feed the Beast or Grow the Village ? Statement of intent - - PDF document

1 Where We Serve 2 1 Do we feed the Beast or Grow the Village ? Statement of intent Proactively shape our future Integrate/partner with physician Invest in information technology and tele health Care without borders


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Where We Serve

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Do we feed the Beast or Grow the Village ?

  • Statement of intent

– Proactively shape our future – Integrate/partner with physician – Invest in information technology and tele‐health

  • Care without borders

– Utilize technology to remove cultural barriers and geographic boundaries to care delivery

  • Innovate, leverage technology and change the model of care delivery

– Medical home concepts utilizing team care and extensions of primary care models – Utilize technology to eliminate the disparity of medical care delivery – Use data for descriptive, prescriptive and predictive analytics

  • Coordinate care and make it patient centric

– Centralized disease management – Care on demand – 24/7 – Delivery at multiple venues

  • Leadership

– Bring physicians and nurses into non traditional administrative and partnering roles – Look outside health care for innovative leadership and change 3

Supply and Demand Incentives

  • There are not enough Doctors and Hospitals are not being utilized

appropriately at the same time there is increasing demand

– Aging population – More chronic diseases – living longer – Primary Care remains the foundation of our care model

  • Morph the physician centric model allowing for 24/7 access to primary care
  • Difficult to maintain Primary Care support in Rural and Inner City locations –

we need to support primary care so the model can change

– Specialties

  • Mal‐distributed

– Centered around urban medical centers

  • Procedurally oriented
  • Tremendous variation in care delivery
  • Incentives are misaligned as is the clinical value system
  • Physicians and Hospitals are paid to utilize
  • Pay providers to keep people healthy and prevent events from occurring

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What are the opportunities? – Leverage technology and process re‐engineering

  • Centralized 24/7 “eyes” on the acute care patient –

floors and ICU – provider by the bedside 24/7

  • Increasing access to specialty and primary care
  • Home monitoring thru virtual units and wearable

technology – managing the 5/15 % 24/7

  • Smart device connectivity for

synchronous/asynchronous mobile care

  • Utilizing data and central triaging for appropriate

alerting allowing for actionable information to reach the provider

  • Utilize analytics to add prescriptive and predictive

interventions

What are the business models? How do we “bridge the gap”?

  • Minimal FFS revenue opportunity
  • Decrease cost of care delivery secondary to decreased

morbidity, complications and LOS

– For every $1 spent on e‐ICU there is a $ 3.7 utilization savings

  • Risk – ACO, Bundled Payment, MA plans – full risk

– Increased access decreases utilization and shifts care to less expensive venues – Virtual units – in patient and ambulatory prevents acceleration

  • f events

– Data – prescriptive and predictive analytics allows for actionable and rational intervention

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SafeWatch | ConnectNow | CareEngage

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SafeWatch

Augment care with centralized monitoring that provides another set

  • f experienced eyes and

intelligent systems.

SafeWatch | ConnectNow | CareEngage

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Puts the physician by the bedside 24/7

TeleICU

  • Single tele-medicine hub in St.

Louis

  • 450+ monitored beds in 15

hospitals across five states

  • Support 28 ICUs and 2 step-

down units

  • 40+ board-certified critical care

physicians

  • 16 neuro-critical care certified

physicians

  • 60+ critical care nurses

SafeWatch | onnectNow | HealthWell SafeWatch | ConnectNow | CareEngage

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SafeWath | ConnectNow | HealthWell SafeWatch | ConnectNow | CareEngage

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SafeWatc | ConnectNow | HealthWell

2 4 6 8 10 12 14 16 18 20 10 20 30 40 50 60 70 80 90 100 Percent Cases

Ventilator Associated Pneumonia (VAP) Cases and VAP Bundle Compliance

Eliminating Ventilator Associated Pneumonia

SafeWatch | ConnectNow | CareEngage

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SafeWatch | ConnectNow | CareEngag

2 4 6 8 10 12 14 16 18 Number of Infections

Central Line Blood Stream Infections All Nursing Units, All Mercy Communities March 2010 to March 2012

While we have yet to achieve

  • ur goal of zero, on average

we are performing 26% better than the national benchmark

2 4 6 8 10 12 14 16 18

ICU CLABSI

ICU CLABSI Linear (ICU CLABSI)

eICU monitors central line insertions per the hospital’s request

Eliminating Central Line Blood Infections

SafeWatch | ConnectNow |HealthWell

Saving Lives and Reducing Costs

2009 2010 2011 2012 2013

0.00 0.20 0.40 0.60 0.80 1.00 1.20 1.40 1.60

Hospital Mortality

APACHE Predicted

Actual/Predicted Mortality

2009 2010 2011 2012 2013

0.00 0.20 0.40 0.60 0.80 1.00 1.20 1.40 1.60 Hospital Length of Stay

APACHE Predicted

Actual/Predicted LOS

Mortality rates

25% below expected 20% reduction in LOS

saving $900/ICU day

More than 1,500 patients have gone home that were not expected to. Mercy is saving approximately $25 million annually by reducing length of stay.

SafeWatch | ConnectNow | CareEngage

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Telesepsis

SafeWatch | onnectNow | HealthWell

Using EHR data, bedside process reengineering and centralized early warning alerts, patients at risk for sepsis are identified and treated at the first sign of deterioration.

SafeWatch | ConnectNow | CareEngage

15 BEFORE SEPSIS PROGRAM Diagnosis Cases Mortality Deaths Direct Cost per Case ($) Severe Sepsis 118 28.00% 33 Septic Shock 124 46.50% 58 Total 242 37.60% 91 $12,009 AFTER SEPSIS PROGRAM Diagnosis Cases Mortality Deaths Direct Cost per Case ($) Severe Sepsis 179 14.50% 26 Septic Shock 173 18.50% 32 Total 352 16.50% 58 $9,252

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Patient Data

Information Software Driven Triage Virtual Units

Central

Monitoring Technology Driven Decision Support Actionable Alerts

Workflow Re‐engineering Intervention with Improved Outcomes Decreased cost

Tele‐health Impact Paradigm

Point of care

EMR E‐ICU Home Monitoring Physician Exam in person or remotely Interviews etc. Process Innovation & Action taken

Virtual Units The Power of Central Monitoring And Process Reengineering

Facility – ICU, Acute Care Ambulatory Home

EWIS SafeWatch

eAcute

Tracks specific metrics critical to improving:

  • Average length of stay
  • Readmission rates
  • Cost per patient
  • Pharmacy costs
  • Patient satisfaction
  • Provider satisfaction
  • Care plan and core measure adherence

Applies to SNF, PAC, LTACH and into the home

SafeWatch | ConnectNow | CareEngage

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ConnectNow

Connect patients and providers regardless

  • f their locations.

SafeWatch | ConnectNow | CareEngage

Telestroke

  • Alteplase/tPA only FDA approved drug treatment

for stroke

  • 3.0 – 4.5 hour treatment window
  • Patients treated with tPA within 90 minutes have

increased odds of short and long-term improvement.

  • Treated patients have lower long-term costs because
  • f lower long term disability.
  • Only 1%-3% of stroke patients receive tPA when they

have an acute stroke.

SafeWatch | ConnectNow | CareEngage 20

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SafeWatch | ConnectNow | CareEngage

Facility Annual ED Volume 2013 Epic Go-live date 2010* 2011* 2012 2013**

  • Avg. monthly

Teleneurology Consults 2013

(>1350 visits)

Hot Springs 31,000 Sep-10 2 6 21 20 20 Springfield 51,000 Jan-09 n/a 21 41 48 20 Lebanon 20,000 May-11 n/a 1 4 6 7 Rogers 22,000 Mar-08 1 4 13 23 28 Fort Smith 38,000 Sep-10 2 18 8 13 Washington 25,000 Jul-09 1 7 9 12

Program Highlights

  • Specialty access
  • Co-worker education
  • Community education & awareness
  • Stroke certification support & education

*Partial Year **Partial Year – Data complete through October 2013 discharges Source: Epic Electronic Health Record Charge and Medication Administrations Record data

2010 – October 2013 Acute Ischemic Stroke Patients Receiving Alteplase

Nurse On Call

  • 24/7/365 access.
  • Extension of primary care.
  • Highly specialized nurses.
  • Advice on right level of care.
  • Emergency Department (ED)

redirection rate.

  • Pediatrics 46%.
  • Adults 21%.
  • Decreased physician after-

hours calls by 70%.

SafeWatch | ConnectNow | CareEngage 22

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eVisits

SafeWatch | ConnectNow | CareEngage 23

118 81 104 72 84 101 143 197 248 316 363 485

100 200 300 400 500 Jan Feb Mar Apr May Jun July Aug Sept Oct Nov Dec

eVisits per Month

100000 200000 300000 400000 500000 600000 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 *Increase since last quarter

Engagement with MyMercy

1,726,131

7.4%

538,050

4.87%

5:43

VISITS VISITS

FY2014, Q2, Oct – Dec, 2013

Total MyMercy Account Registrations 512,136

Interactive patient/provider access online and via mobile app

5/15/80 – Medicare Advantage/ACO

10,000 Patient Pop.

20% of population 80% of the $’s 5% spend 45% of the $’s 15% spend 35% of the $’s 80% are reasonably well Intensive outpatient Virtual Care

Internist

Advanced Practitioner Advanced Practitioner RN RN CM CM

EHR data – prescriptive analytics Home monitoring on all Virtual Units Virtual Rounding on all PHR Smart Phone Apps EHR data – predictive analytics Selective Home monitoring Virtual Units Virtual Rounding ‐ selective PHR Smart Phone Apps EHR data Wellness Virtual Unit PHR Smart Phone Apps

Impact Cost $ 1,700,000 ‐‐ $ 14.17 pmpm Rev $13,174,800 ‐‐ $109.79 pmpm Forming Virtual Ambulatory Units

40,000 Patient Pop. 240,000 Patient Pop.

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Physician Group 95% of the Med Staff

“Washington” Mo.

20,000 population 112,000 service area 35% Medicare/Medicaid 65% commercial Services which will be provided by Mercy Virtual E – Acute IACU ED Support – telepsych. Specialty follow‐up and availability Pediatrics Telestroke Telesepsis Home Monitoring NOC 24/7 Extensions of PCP Community Centers

Patient’s Home

Patient Portal with smart Apps 2 net monitoring

The Virtual Village

Virtual Care support

Post Acute Care Community Hospitalists Home Health SNF Noah’s Ark 150 Bed Hospital 26

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Innovation is about change

Virtual Care Center

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Virtual Care Center

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Virtual Care Center

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SafeWatch | ConnectNow | CareEngage

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