Whats New for DoD Travel Under SmartPay3 Alec Cloyd Defense Travel - - PowerPoint PPT Presentation

U.S. General Services Administration

What’s New for DoD Travel Under SmartPay3

Alec Cloyd Defense Travel Management Office

Agenda

• Pricing Changes
• Policy/Business Process Changes
• Product and Service Changes

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*Ensure any changes to rebate pay-to-points are identified and communicated. *Convert any paper check rebates to ACH/electronic

• ATM service fees will be a flat fee of $4.50 per withdrawal

regardless of the amount of the withdrawal

–Under SmartPay2, fees were 2.4% of the amount withdrawn

• *A single rebate calculation/payment, combining both spend

and speed-of-pay

–Under SmartPay2, there were two separate rebates; one for spend and one for speed-of-pay

• No fee for expedited card delivery

–Removing from the application forms, will require HL3 approval

Pricing Changes

Policy/Business Process Changes

• Default ATM credit limits will be $250, for both standard and

restricted IBAs (and CBA unit cards)

–Average ATM withdrawal for FY17 was less than $130 –Will further reduce the use of cash, and provide additional data

• n card usage, notably with the implementation of the DoD

Dining Program

• Higher limits will remain available based on specific mission

need

–APCs will need to reduce back down to the default upon completion of that particular TDY

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Policy/Business Process Changes (continued)

• Creditworthiness evaluation required for all new IBA

applicants; no ‘opt out’ provision

–If applicant does not consent to Citi obtaining credit score, they will be required to complete/provide DD 2883 –This is per OMB Circular A-123, Appendix B which requires an alternate assessment

• SmartPay3 applications will be updated to reflect this

change

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*Potential pilot to no longer require an ‘across the board’ deactivation of restricted accounts when not in a travel status

• Potential ‘campaign’ to upgrade restricted accounts

–More than half of DoD accounts are restricted –Requires additional administrative effort by APCs

• Activation/Deactivation
• Credit limit increases
• DTMO believes many of those cardholders would qualify

for a standard account, relieving APCs of the additional administrative effort –Cardholders should use the online account upgrade application

Policy/Business Process Changes (continued)

Product and Service Changes

• Up to 8 hierarchy levels, with 7 digit hierarchy numbers
• Redesigned CitiManager for APCs
• Ability to add permanent notes in EAS
• Ability to add/attach supporting documents in the EAS
• ‘Chat’ feature at the Citi call center(s)
• Redesigned cardholder statements
• Additional cardholder alerts
• “Personal Use” report

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*The timeline for when these additional capabilities will come on line varies. Stay tuned for updates from the DTMO and Citibank

Product and Service Changes

• Virtual Card Accounts

– One-time use centrally billed accounts – DoD will look to pilot this product for select traveler populations (potentially recruit and reserve forces) sometime in FY19

• GSA “Tax Advantage” Accounts
• Visa IntelliLink Analytics Module

– Default landing page – Use of DoD ‘templates’

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