[PDF] - WEST TORONTO LIP ORIENTATION & TRAINING DAY Joint Council PDF Document

SLIDE 1

WiseSolution Consulting 1

WEST TORONTO LIP ORIENTATION & TRAINING DAY

Joint Council Workshop: November 2009

WiseSolution Consulting

2

Local Immigration Partnerships

To identify groups that will coordinate

and enhance local and regional service delivery to newcomers in Ontario

To promote innovation and efficient use

f resources

To provide a collaborative framework to

facilitate the development & implementation of sustainable, local solutions for the successful integration

f newcomers

SLIDE 2

WiseSolution Consulting 2

WiseSolution Consulting

3

Neighbourhood Partnership Councils

Made up of representatives from local

r regional community organizations

that provide services to or have an interest in the integration of newcomers

Responsible for developing:

A Local Settlement Strategy, and An Implementation Plan

WiseSolution Consulting

4

NPCs May Include

Immigrant Serving Agencies Language Training Providers Community Organizations Local and Regional Governments Local Associations or Bodies Regional Employment Networks Economic Development Corporations Other Relevant Stakeholders, such as:

Business Associations and Large Employers Unions School Boards and Educational Institutions Police Services Community Leaders

SLIDE 3

WiseSolution Consulting 3

WiseSolution Consulting

5

CIC-funded initiative Area running north from Lake Ontario to

St. Clair Avenue, and west from Yonge

Street to Parkside Drive/High Park

Approximately 26 km2 Over 145,000 immigrants Includes over 25,000 newcomers less than

5 years in Canada

Over 60 newcomer service provider

rganizations

West Downtown Toronto LIP

WiseSolution Consulting

6

To improve the social and economic integration

utcomes of vulnerable newcomer populations

through the creation and implementation of three neighbourhood settlement strategies and workplans

To involve newcomers, settlement service

rganizations, employers and other neighbourhood

stakeholders in the processes to create 3 Councils & 3 neighbourhood settlement strategies

To create and implement detailed workplans and

new pilot initiatives in the areas of service coordination and mentoring in all three neighbourhoods in a process that is linked and complementary

Our LIP Objectives

SLIDE 4

WiseSolution Consulting 4

WiseSolution Consulting

7

ACCES Employment Centre for Addictions and Mental Health JobStart Parkdale Community Information Centre Scadding Court Community Centre South Asian Women’s Centre

St. Christopher House
St. Stephen’s Community House

Project Management Committee

WiseSolution Consulting

8

Three NPCs

Bloor-Junction Council: From

Bathurst to Parkside, and from College to St. Clair

Kensington-Chinatown-Annex

Council: From Yonge to Bathurst, and

from Lake Ontario to St. Clair

Parkdale-Trinity Council: From

Bathurst to Parkside, and from Lake Ontario to College

SLIDE 5

WiseSolution Consulting 5

WiseSolution Consulting

9

Four Project Steps

Step 1 – Preparation & Start-Up Step 2 – Neighbourhood Council Formation

Review of existing reports and census data

Step 3 – Development of Settlement Strategies

Original research and planning activities Joint S ettlement S trategy Planning Workshop (Mar2010) Community consultations

Step 4 – Development of Settlement Workplans

Dissemination of S ettlement S trategies Creation of detailed settlement workplans Joint Planning for S ustainability Workshop (Jul2010)

WiseSolution Consulting

10

Developed in response to:

“Organic” system of settlement services

Funded by different levels of government &

ministries

Canada-Ontario Immigration Agreement

(COIA) increases investment in Ontario

Competitive application processes

Gentrification of downtown and Priority

Neighbourhoods in the suburbs

Downtown seen as over-served

Previous Project – WDTSSP

SLIDE 6

WiseSolution Consulting 6

WiseSolution Consulting

11

Steering Committee Agencies (Met through

OCASI; connection of trust and philosophy of client best interests):

St. Stephen’s Community House
St. Christopher House

COSTI Immigrant Services Working Women Community Centre South Asian Women` s Centre CultureLink Access Alliance Multicultural Community Health Services

Funding partners:

United Way Toronto Ontario Ministry of Citizenship & Immigration

Participating Agencies:

Ultimately, more than 60 organizations participated

WDTSSP Partnership

WiseSolution Consulting

12

Similarities with LIP

Designed to create a local service strategy

and coordination model

Involvement of service organizations and

ther stakeholders in planning and

coordination processes

Recognition of the benefit of local, strategic

planning processes to identify and meet service needs of newcomers

SLIDE 7

WiseSolution Consulting 7

WiseSolution Consulting

13

Differences from LIP

Not funder-driven

Developed by interested service provider agencies

with very limited United Way funding

A “bottom up” process (rather than “top down”)

Limited participation of mainstream

rganizations

Mainstream participation difficult to obtain; processes

primarily included newcomer service organizations

Process divided by Service Area

Five Working Groups/Planning Tables by service area Ability to leverage the subject-matter expertise of

participating service provider agencies

WiseSolution Consulting

14

Differences from LIP

“Kitchen Sink” Approach

All possible strategies and approaches were explored,

identified and included

Practical items and “wishful thinking” all included

Led to WDTSSP Settlement Strategy with over 150

strategic directions

Comprehensive Gaps Analysis Limited Duplication Analysis

Discussions regarding identification of agency areas of

expertise/specialization initiated

Strategy Only (No Workplan)

Process ended with development of Settlement

Strategy document

SLIDE 8

WiseSolution Consulting 8

WiseSolution Consulting

15

WDTSSP LIP

WDTSSP process completed early this year New LIP Committee in downtown west

Toronto

Some overlap of participants in WDTSSP process To oversee the development and operations of three

Neighbourhood Partnership Councils

WDTSSP Settlement Strategy

A helpful tool to be used as a starting point for the

three Councils in downtown west Toronto

Needs assessments conducted Extensive list of strategic directions to review & consider

WiseSolution Consulting

16

WDTSSP PROJECT PHASES

SLIDE 9

WiseSolution Consulting 9

WiseSolution Consulting

17

WDTSSP PHASE 1

WiseSolution Consulting

18

Phase 1 – Research & Mapping

Research Processes (Jul-Aug2007)

Service Provider Questionnaire Interviews with Other Interested Parties Statistical Research

Community Mapping (Jul-Aug2007) Forum # 1 (Sep2007)

Presentation of Research and Community Mapping Creation of Planning Tables

SLIDE 10

WiseSolution Consulting 10

WiseSolution Consulting

19

Phase 1 – Service Needs

Community I nput (Oct2007-Jan2008) Planning Table Phase 1 Sessions

(Oct2007-Feb2008)

Service Needs Review – Template to identify:

Service Strengths Service Gaps or Areas for Improvement Existing Collaborations or Collaboration Models

Consultation Session with Reference

Group (Mar2008)

Discuss draft Service Needs Reviews

WiseSolution Consulting

20

WDTSSP PHASE 2

SLIDE 11

WiseSolution Consulting 11

WiseSolution Consulting

21

Phase 2 – Forum

Forum # 2 (Apr2008)

Presentation of Service Needs Reviews Preliminary Planning Table Discussions to

Develop Service Delivery Strategies:

Service Continuation Service Expansion Service Coordination & Planning

WiseSolution Consulting

22

Phase 2 – Service Delivery Planning

Planning Table Phase 2 Sessions (May-

Jul2008)

Service Delivery Planning – Template to identify:

Overall Strategy Statement Goals or Objectives Strategic Directions (Foundational & Innovative)

Consultation Sessions (Jun-Nov2008)

Two Sessions with Executive Directors

Statement of Project Principles & Values Feedback on Draft Service Strategy

Interviews with Selection of Reference Group

Members

Feedback on Draft Service Strategy

SLIDE 12

WiseSolution Consulting 12

WiseSolution Consulting

23

WDTSSP PHASE 3

WiseSolution Consulting

24

Phase 3 – Implementation

Forum # 3 (Nov2008)

Presentation of Draft Consolidated Settlement

Service Strategy

Discussion of Next Steps & Implementation

SLIDE 13

WiseSolution Consulting 13

WiseSolution Consulting

25

WDTSSP Project Completion

Project Completion (Feb2009)

Printing & Distribution of West Downtown

Toronto Settlement Service Strategy 2008

WiseSolution Consulting

26

PROJECT LEARNINGS

SLIDE 14

WiseSolution Consulting 14

WiseSolution Consulting

27

WDTSSP Project Learnings

Importance of engaging service

providers early in process

Importance of developing Statement of

Project Principles & Values

Challenges of community mapping

process

Preliminary community maps limited in scope Developing comprehensive maps a challenge Keeping maps up-to-date a challenge

WiseSolution Consulting

28

WDTSSP Project Learnings

Challenge of fitting the nine CIC need areas

into our five Planning Tables

‘Health’ fit well with ‘Emotional Supports,’ but ‘Housing’

and ‘Income Supports’ fit less well with ‘Information & Orientation’

Challenge of keeping decision-makers

involved in process

Agencies sending different representatives (frontline and

managerial) to participate in Forums, Planning Table discussions, etc.

Challenge of maintaining continuity in

participants

Agencies sending different individuals to each event,

meeting, or Forum

SLIDE 15

WiseSolution Consulting 15

WiseSolution Consulting

29

WDTSSP Project Learnings

Managing the fear of change and

addressing agency concerns

Highlighting a client-centred, “no one left behind”

approach and importance of different areas of expertise or uniqueness

Challenge of getting the participation of

key mainstream institutions

Challenge of getting the participation of

key non-service provider agencies

Challenge of maintaining participation of