Welcome to County Day 2019 Objectives For The Day Provide an - - PowerPoint PPT Presentation

Welcome to County Day

2019

Objectives For The Day

• Provide an overview of County services & operations

(with several more detailed descriptions)

• Provide a forum to update participants on AMO,

MPAC, LAS, Public Health, EORN and Integrity Commissioner activities

• Provide a venue for local issues to be discussed

Fast Facts

• Provides services to 135,000 people
• 1998 became CMSM for County, Belleville, Quinte

West

• 863 Employees
• 2019 Budget – $143,875 Million
• 2019 Levy - $14,540 Million

STRATEGIC PRIORITIES OUTCOMES

Hastings County is recognized as providing quality and caring support to families and individuals Hastings County is known as place to invest, live and prosper Hastings County is acknowledged as a committed and effective leader in local, regional , provincial and national municipal issues Hastings County is known as a builder of partnerships that support prosperity

DEPARTMENTSTRATEGIES

• We will provide a caring, safe and

secure home for our long term care residents

• We will strive to provide the

highest quality paramedic services.

• We will be diligent , creative,

caring and understanding in our support to individuals and families seeking housing, childcare employment and temporary support

• We will continuously seek to

provide safe, secure and affordable housing for families and individuals

• We will support businesses by

providing professional coaching and implementing the Tourism and Cultural master plans

• We will continue to work to

enhance access for individuals and businesses to affordable high speed internet services and cellular services

• We will develop and implement

an Official Plan that meets the needs of our member municipalities and the County

• We will continue to develop new

and innovative IT/GIS services for broad use

• We will continue to support

region-wide economic development activities

• We will continue to support and

lead EOWC advocacy efforts

• We will continue to support AMO

and FCM

• We will continue to seek new ways
• f providing services and programs

to people and communities

• We will embrace new technologies

to support and deliver our services

• We will continue to advocate for

positive change for member municipalities

• We will continue to support

provincial, federal and national initiatives by being involved in new research and redesign activities

• We will continue to recognize and

promote the value of staff in providing local government services

• We will support member

municipalities, and our City partners whenever possible

• We will seek to strengthen ties

with the provincial and federal governments

• We will seek regional partnerships

like the Eastern Ontario Regional Broadband Network

• We will seek opportunities to

promote economic development across the County and eastern Ontario

• We will seek opportunities to

establish innovative partnerships

Strategic Plan

“Supporting People and our Communities”

Families & Individuals Prosperous Communities Leadership Strong Partnerships

Families & individuals are healthy, safe and thriving Communities are investment ready, resilient and adaptive; enhancing quality of life Communities, businesses, agencies and government work effectively together Hastings is recognized as a leader in municipal government

How We Operate

• County Council consists of 14 members
• Standing Committee System:

– Finance, Property & Personnel – Planning & Development – Long Term Care* – Community & Human Services* – Emergency Services* – POA Joint Board*

County Wide Services

• Ontario Works
• Child Care
• Social Housing
• Emergency Medical Services (Paramedic/Emergency Planning)
• Long Term Care Facilities

– Hastings Manor – Centennial Manor

County Wide Services

• Planning & Development
• Finance

– Provincial Offences Administration – Purchasing – Maintenance

• Administration

– Doctor Recruitment

• Human Resources
• Information Technology

– GIS

Partnerships

• With Cities of Belleville, and Quinte West for:

– Community & Human Services – Social Housing – POA – Child Care – EMS (Paramedic)* – Long Term Care – E9-1-1

*also includes Prince Edward County

2019 BUDGET

2019 Budget Summary & Highlights

• Total Budget

$143,875 Million

• County Levy

$14,540 Million

Total Expenditures $143,875 Million

$10,393, 7% $1,210, 1% $1,725, 1% $76,610, 53% $20,508, 15% $33,429, 23% GENERAL GOVERNMENT PROVINCIAL OFFENCES PLANNING/EC DEV/911 COMMUNITY AND HUMAN SERVICES PARAMEDIC SERVICES LONG-TERM CARE

Total Revenues $129,335 Million

$78,350, 61% $2,788, 2% $25,309, 20% $22,491, 17% $393, 0%

PROVINCIAL GRANTS FEDERAL GRANTS MUNICIPAL PARTNERS OTHER

Tax Levy $14,540 Million

$4,311 , 29% (270), -2% $1,409 , 9% $5,104 , 34% $2,546 , 17% $1,438 , 9% GENERAL GOVERNMENT PROVINCIAL OFFENCES PLANNING/EC DEV/911 COMMUNITY AND HUMAN SERVICES PARAMEDIC SERVICES

Community and Health Partnerships $200,000

• Support the health, education and wellbeing of County

residents

• $50,000

North Hastings Hospital Fund

• $50,000

Loyalist College

• $50,000

Field of Ability

• $20,000

Hastings Trails

• $5,000

Youth-2-Youth Summit

• $1,000

Tweed Farm to Table Community Dinner

• $24,000

Unallocated

Ontario Provincial Budget

• Provincial Funding announcements subsequent to

setting the budget

–

Health Unit

–

Paramedic Services

–

Childcare

–

Ontario Works Administration

• Uncertainty and Analysis required
• Focus on Service Delivery and Continuing to provide

service to our Residents

Information Technology

IT Team

• 11 Total staff
• Director
• Business Systems
• Technical Services
• Helpdesk and Client Services
• GIS

Geographic Information Systems

• Information Management System
• Common Foundation - Geography

County of Hastings GIS Service

• Ensure GIS technology and information resources are available,

integrated, managed and shared across the community through advanced online interactive map platforms

• Identify and implement GIS solutions for County departments and

member municipal governments

• Provide geographic information products (maps) in digital and hard

copy formats

• GOAL: Strengthen existing GIS foundation through data and

software research, educational opportunities, partnerships, and professional advancement

Hastings County IT Member Municipality IT Managed Services

Why Do this?

• Increasing concerns re: risk exposures
• No in-house IT expertise
• Need for an independent IT advisor
• Many member municipalities are seeking advice and

support from Hastings County IT

County Offering

• Access to group of IT Professionals without challenges of outsourcing a service

provider

• Experience of technologies and vendors
• Improved services and support
• Use of existing County technologies and solutions

–

Cost savings

–

Security and resilience for key systems

–

Economies of scale

• IT Management & proactive planning
• Enhanced training

Benefits to the County

• County Vision Statement: “People and businesses thrive

in Hastings County because of its support for individuals and families, strong communities, its natural beauty, and respect for its history and traditions.”

• Serving new customers supports IT team and skills
• Additional economies of scale
• Platform for increased collaboration leading to overall

cost savings

• Proven approach in County/Upper Tier provided IT

services (Lanark, Prescott and Russell, Northumberland)

Standard Managed Services

(For participating municipalities)

• IT helpdesk
• Server environment management
• Network management
• Security management (A/V, firewall)
• Device (PC, laptop, cell) management
• Telephony management
• Corporate applications support
• Business systems support
• IT advice, management, strategy & planning

Commu Community an nity and d Human Human Ser Services vices

Community and Human Services

Fast Facts:

• In 1998, Hastings was designated the role of Consolidated

Municipal Service Manager (CMSM) by the Province of Ontario for the County, and the Cities of Belleville and Quinte West

• Provide service to 135,000 people
• Integrated Service Delivery Model
• 166 Full/PT employees
• 4 offices located throughout Hastings County (Belleville, Quinte

West, Madoc and Bancroft)

• 2019 Operating Budget -$76,610,265

Community & Human Services

• Core Critical Services:

– Employment & Income Supports – Affordable & Community Housing – Homelessness Services & Prevention – Child Care, Children’s & Early Years Services – Emergency Preparedness & Response

Employment & Financial Assistance Housing Services Community Partnerships, Outreach and Referral Children’s Services Client Access & Program Support ONE

Door Office Number Reception File Room Mail Room Switchboard

Our Responsibility:

“Supporting People and Our Communities” Together we are building strong communities through an integrated service delivery model that is people-focused, responsive and sustainable.

Community and Human Services Committee

Membership:

• Belleville - 4
• Quinte West - 3
• Hastings County - 2 + Warden

Oversees: Employment & Income Supports, Affordable & Community Housing, Homelessness Services & Prevention, Child Care, Children’s & Early Years Services

• Meets Monthly

Intake Access Center (IAC)

• Primary access point for all human service inquiries and new applicants seeking:

–

Employment & Income Supports;

–

Emergency Assistance;

–

Housing Services;

–

Child Care Fee Subsidy;

–

Homelessness Services & Prevention;

–

General Information and Community Referrals.

Local 613-771-9630 Toll Free 1-866-414-0300

• www. hastingscounty.com

Annual Community Service Booklets

Financial and Employment Support Services

• As CMSM the County administers and delivers the Ontario

Works (OW) Program - also known as social assistance or income security.

• The mission of the program is to assist persons in need to

realize their goal of financial independence from social assistance through a connection to employment.

• Encourages independence, self-reliance, community

participation and social inclusion.

Financial and Employment Support Services

• OW Program has two primary functions:

–

Provide temporary financial supports to eligible individual and families in need, and

–

Help clients find employment

• How ?

–

Financial Assistance: Mandatory and discretionary benefits including basic needs/shelter, emergency assistance, prescription drugs, etc.

–

Employment Assistance: Job specific skills training, employment supports, life stabilization activities, employment placement, job information centres, job retention services and supports

Ontario Works Applications

• On average 243 applications are screened for

eligibility each month

– Average Online Applications per month 68 – Average Phone Applications per month 175

• Of the 243 applications screened, 186 are found

eligible

Ontario Works Budget

Single Person Couple

Basic Allowance $343 $494 Shelter (max) $390 $642 $733 $1,136 Hastings Average Market Rent (CMHC) One bedroom $918 Two bedroom $1,027

April 2019

• OW Caseload across Hastings was 2,492, representing 4,377 people

–

123 Families

–

1,345 Singles

–

735 Sole Support Parents

–

190 Temp Care

–

99 Emergency Cases

• 3.24 % of population
• Average Recipient-to-Case Worker Caseload ratio is 78:1
• Caseloads experience monthly average fluctuations during the fall and winter months with

higher caseload numbers reflected as seasonal employment ends.

• The main office in Belleville serves the largest number of OW participants (1,221 or 49% of

total caseload)

Ontario Works Caseload Snapshot

Employment Support Services - ‘Better off Working’

• Dedicated one-on-one employment counselling services in Belleville, Quinte

West, Madoc, Bancroft and Deseronto.

• Employment Statistics:

–

105 participants were connected to employment in April 2019

–

51% General Labour, 9% Manufacturing, 12 % Retail

–

1,312 employment starts in 2018 and 375 YTD jobs filled in 2019 (Jan-Apr)

–

Average current wage is $15.52 per hour

• 17.59 % of our caseload is reporting employment earnings
• 169 Ontario Disability Support Program (ODSP) recipients are participating in

OW employment assistance activities

• 31 cases fully exited the program due to employment.
• Visit our popular ‘Hot Job’ career portal www.EmploymentinHastings.com

Homelessness Services & Prevention

• Hastings County receives annualized 100% provincial funding from the

Ministry of Housing to administer the Community Homelessness Prevention Initiative (CHPI).

• Assistance is available for utility arrears, rent arrears, housing deposits
• Community support services currently funded through CHPI:
• Canadian Mental Health Association (CMHA)– After-hours emergency homelessness

program: 1-866-414-0300.

• Hastings Housing Resource Centre – access to listings of permanent housing throughout

Hastings County at www.hastingshousing.com or by contacting 613-969-1748.

• Community Advocacy & Legal Centre – housing advocacy services provided to assist in

prevention of eviction. Contact: 613-966-8686 or www.communitylegalcentre.ca

Community Programs

• Hastings provides ongoing annual funding that supports community agencies

that help aim to reduce child poverty through access to specialized programs and services that focus on:

–

Recreation

–

Transportation

–

Urgent critical need such as food security programs

• The funding allocation in 2019 was $250,650
• Funded community partner agencies include Abigail’s Centre, Community

Partners for Success, Komputers for Kids, North Hastings Children Services, Town

• f Deseronto, Quinte Access Transit and the Quinte Children’s Foundation

Child Care & Early Years Services

• Since 1999, the County has played a central role in the planning, funding,

administration and operation of licensed child care and children services.

• Services include:

–

Fee subsidy for licensed Childcare and Recreation Programs

–

Special needs resourcing

–

Directly operate Before and After School Programs

–

Delivery of Ontario’s EarlyON Child and Family Centres

–

Provide capacity building support to local early years and child care service providers (governance, finance, operations and service planning)

–

Oversight (ensuring that providers meet a high standard of quality and safety)

Children’s Services Fee Subsidy

• Fee Subsidy provides financial assistance to families who are using a licenced

childcare provider with a purchase of service agreement with the County of Hastings.

• Currently, Hastings County provides childcare subsidy to:

–

Over 746 families;

–

1,095 children receiving child care services

• The County plans, negotiates and maintains service contracts with local child

care service providers (wage subsidy, pay equity & general operating grants)

• Currently have 28 purchase of service agreements supporting 56 child care

sites throughout Hastings County.

Before and After School Programs

• Hastings County provides

before and after school programming in 4 schools located in Belleville, Quinte West and Frankford

• 198 spaces for children aged

3.8-13 years of age

EarlyON Child and Family Centres

• In January 2018, CMSMs assumed responsibility for the direct

management of local EarlyON Child and Family Centers.

• The EarlyON Centres, offer a range of core quality drop- in programs

and services that are free and open to parents, caregivers and their children aged 0-6 years of age where they can learn, grow and connect together.

• EarlyON lead agencies are located in Belleville, Quinte West and

North Hastings with access to services and programs offered throughout Hastings County.

• In Ontario, community housing and homelessness prevention programs are co-

funded, planned and administered by Consolidated Municipal Service Managers. We:

–

Help address and meet the unique and complex housing needs of our local communities (which is informed by the priorities as set out in Hastings 10-Year Housing and Homelessness Plan, as well as provincial and federal programs and legislation).

–

Provide housing options across the continuum of housing needs, from transitional and supportive housing to rent-geared-to-income (RGI) and affordable rental opportunities.

–

Manage wait lists and access to community housing

–

Administer funding, oversee standards and provide capacity building to non- profit and co-operative housing providers.

Affordable and Community Housing

Summary:

• Hastings County began administration and direct management of community housing,

including the centralized Social Housing Registry, as the Service Manager in 2001.

• Strive to provide safe, affordable, modest housing to low income households throughout

Hastings County.

• Directly own and manage 1,481 housing units. Units are located in Belleville, Bancroft, Coe

Hill, Deseronto, Madoc, Marmora, Tweed, Stirling, Quinte West and Frankford.

• 60% of our portfolio is seniors’ housing.
• Households living in community housing pay about 30% of their gross income towards

rent (Rent Geared to Income)

• OW and ODSP rates are set by Province of Ontario ($85 and $109)
• Fund and administer 364 rent supplement units through private landlords and 734 non-

profit/cooperative housing units owned by 14 different non-profit/cooperative corporations

Community Community Hous

• using

ing

Summary cont’d:

• Assets valued at over $90,000,000
• Spend approximately $1.7 million annually on scheduled

maintenance and repair costs

• Staff facilitate on average 400 new tenant move-ins per year
• Paid a total of $2,365,000 in municipal property taxes in 2018
• As of May 2019, 1,749 households are on the Housing Registry Wait

list:

–

493 Families

–

904 Seniors (50-65+ yrs.)

–

352 Singles and Childless Couples

Community Housing

Bancroft Deseronto Quinte West Belleville

Community Housing

Coe Hill Madoc Marmora

Community Housing

Stirling Tweed Frankford

Community Housing

• The Investment in Affordable Housing for Ontario Program (IAH) is a

combination of federal and provincial funding provided to Service Manager’s to improve access to affordable housing over a period of six years (2014-2019/2020). The Program ends March 31st, 2020.

• Hastings Six Year IAH Plan funded:

–

Rent supplement and Housing Allowance Programs

–

New construction of affordable units (80% of current AMR as defined by CMHC)

–

Home Ownership Down Payment Assistance Program

–

Ontario Renovates Program

• Since 2009, 207 new affordable units have been created throughout

Hastings County.

Affordable Housing

Hastings 10 Year Housing and Homelessness Plan

• The Housing Services Act, 2001 required all Service Managers to develop and implement a

Housing and Homelessness plan by January 1, 2014.

• Hastings plan has been designed to:

–

Ensure we adequately address the housing needs of low income residents

–

Be community driven and outline next steps that offer a range of affordable housing solutions to help prevent, manage and resolve housing instability and homelessness at the local level.

–

Be our ‘roadmap’ which will drive all daily activities related to operations and all future planning and funding decisions around new affordable housing and homelessness initiatives

• To ensure that the plan remains relevant and responsive, we are currently re-engaging with our

community partners and stakeholders to review current housing needs, future development plans and potential opportunities for partnership as part of our five year review.

To review the full plan including annual reports, visit: www.hastingscounty.com

Community Relations

Home Visitor Program

• Provides precariously housed individuals and families support based on specific needs that will

encourage their ability to maintain permanent housing.

• Services may include:

–

Facilitating independence and stronger community connections

–

Referral to appropriate services (transportation, mental health)

–

Safety checks for shut-ins and isolated clients

Backyard Bonanza Program

• A free summer day camp for children ages 4-12 years of age residing in community housing.

–

In 2018, over 300 children participated in July and August across 10 locations in Belleville and Quinte West

Food To Go Program

• Provides daily nutritious snacks to children during the summer months in Belleville, Quinte West,

Deseronto and Bancroft.

–

In 2018, 900 children were provided a daily nutritious snack.

Emergency Preparedness & Response

• Hastings County provides support services

for municipalities and the cities of Belleville and Quinte West during an emergency.

• All CHS staff participate in Basic Emergency

Management (BEM) and Exercise Training

• Services provided include the provision of

food, shelter, clothing, registration and inquiry, family reunification, and emergency financial assistance to affected residents if needed.

Thank hank you.

• u.

Hastings County (613) 966-1311 or 1-800-267-0575 INTAKE ACCESS CENTRE – (613) 771-9630 or 1-866-414-0300

Emergency Services

Paramedic Service and Emergency Management

• Who are Hastings – Quinte Paramedics?
• Base locations and deployment.
• Paramedic Skills/Equipment.
• Increasing challenges.
• Future Technology.

Prince Edward County 1,050 sq km

• Maximum 12
• Minimum 8
• 34,799 total call volume

2018.

• 23,951 patient contact
• 1,632,733 kms Fleet

accumulated

• 174,367 paramedic

service hours.

Who are Hastings-Quinte Paramedics?

Paramedics Scope of Practice

Fleet

Utility Terrain Vehicle 18 Ambulances Community Paramedics 5 Emergency Responds Vehicles

Interfacility Transfers

Challenges on the Paramedic Service

• Increasing hospital transfers.
• Increasing Emergency Call Volume.
• Aging population.
• Time to reinstate coverage as ambulances are pulled into the

urban centers.

• Ministry of Health Restructuring Announcements.

Emergency Management

Natural Disasters

Emergency Management Support

Future Technology

AUDREY

Thank you

Doug Socha Director Emergency Services Chief Hastings-Quinte Paramedic Services 613-771-9366 x 224 sochad@hastingscounty.com

@sochad

Hastings Quinte Long Term Care Services

Together w e are better!

History Time

What is LTC?

• Services include nursing care; activities of daily living; recreational;

spiritual; and dietary services - 24/7

• Secured home areas and outdoor spaces
• Operate under the LTC Act / Regulations and are the most regulated

health service within the Ministry of Health

• Our homes have regular inspections and over 600 compliance

regulations

Who Do We Serve

This is Barry

Say Hello to Michelle

I would like you to meet Dorothy

Last but not least, this is Norma

Making a Difference

• What Is Culture Change?

“Culture change” is the common name given to the national movement for the transformation of

• lder adult services, based on person-directed

values and practices where the voices of elders and those working most closely with them are solicited, respected and honored. Core person- directed values are relationship, choice, dignity, respect, self-determination and purposeful living.

Our Team – Leading the w ay to change

It’s How We Talk

Aspirations

• Flexible Living

– Our homes empower residents by promoting personal choice, independence, and involvement in all aspects

• f their daily lives. Person-centred care is essential to providing residents with an optimal quality of life.

Flexible living invites residents to direct their own care and make choices regarding dining, activities, personal care and leisure time.

• Cross-functional teams

– We are leaders in resident empowerment through cross-functional training of team members to provide an ideal experience in our community. All team members respect and support each other to enhance resident

• living. Cross-functional training maximizes the response time for all resident needs. Team members are

skilled and knowledgeable to assist in daily living, while maintaining the dignity of all.

• Continual family engagement in our communities

– Families celebrate daily living with residents in our communities. Families work together to empower

• residents. Families engage in daily communication through the use of both physical and state of the art

technology, to connect the residents, families, and team members. Our communities include opportunities for families to be positively engaged with the residents, in a place geared to intergenerational connections. Families have an active role and voice in the daily living of the residents.

Before and After

Transforming our Homes

The Road Forw ard

• ERCC: Excellence in Resident Centered Care 
• Living the Dementia Journey 
• Community Forums 
• Ministry of Health ?
• Funding ?
• Ontario Health Teams ?

SMILE 

“The people are so good to me. I’ve very happy here. This is my home now. I would recommend it to anyone.” F. Loney “I think the presentation on the plates looks good. The soup has smelled really yummy lately.”

• K. Kulker

“The staff are so good to me and I’ve made many good friends here.” T. VanDusen “The meals here are lovely.” S. Gaebel “I enjoy the music and entertainment that we get, especially the dancers.” E. Smith “I’m very happy in the

• home. I’m happy to see the

home moving to person centred care.” D. Chambers Working on the A team has really opened my eyes to how I want to be with my residents at work and how I want to really help them make the most of their day and LIVE to their full potential. I look forward to sharing positive information with the team I work with on the floor and my department. I personally feel more rewarded having a more positive mindset in my job, this experience makes my more aware of how I am doing my job. Kerri-Lee – Team Member I’m quite comfortable here, I’m now in my second year and I’m a happy camper, being well looked after and cared for. I can’t ask for more than that. I thank you and your staff very much for that. The PSW nurses who are so wonderful and

• friendly. One of your residents saying

“thank you very much”……. George Erie Davis

Planning & Development

• 1. Land Use Planning
• 2. Economic and Tourism Development
• 3. Emergency Hastings Quinte

E 9-1-1 Answering

Delivery of 3 Primary Services:

Planning & Development Department

Whe here e you

• u can

can find find us us

Centennial Manor, Bancroft County Administration Building, Belleville

Plann Planning ing Staf Staff

Justin Harrow: Director Gib Garrett: Planner Emily Galloway: Planner Allison Goodwin: Land Division Secretary Helen Bateman: Planning Clerk

La Land nd Use Plann Use Planning ing Ser Servi vice ces

• Keepers of the Hastings County Official Plan, including amendments and updates

thereto.

• New County Official Plan approved in August 7, 2018.
• Planning Committee is the Land Division Committee for the processing/approval
• f contested severance applications – Director approves uncontested files.
• County Council is the approval authority for Plans of Subdivision and

Condominium.

• Pre-consultation meetings with landowners/applicants
• SUPPORT MEMBER MUNICIPALITIES as requested.

New New Of Official ficial Pl Plan an

The new County of Hastings Official Plan consists of:

• Part A – Main Document – The main policy document;
• Part B - Urban Communities Secondary Plan for Bancroft, Deseronto, Tweed, Madoc, Marmora & Stirling;

and

• Part C - Hamlet of Birds Creek Secondary Plan.

Next Steps………..

• Requesting Delegation for approval of Official Plan Amendments from the Province.

— Faster approval time, reduced application fees and decision stay locally with County Council.

• The Planning Act requires that where an Official Plan has been approved all Zoning By-laws to which

the Official Plan applies must be updated to conform to the new Official Plan within 3 years of its approval: — County Staff are working on a “template by-law” that identifies the larger/significant changes required to be implemented.

Ec Economic mic and Tou

• uris

rism m De Develop elopmen ment t St Staff

Fou

• ur

r key ey the theme me ar area eas

• Business Coaching

–

Assist entrepreneurs open businesses & identify opportunities

–

Work with & support existing businesses

• Entice people and Businesses to move here

–

Provide County wide leadership, advocacy and support

–

Branding strategy

• Educate people on what we have here

–

Be a hub for information, research, analysis and communication.

–

Participate in County wide and regional initiatives in economic and tourism development.

• Revitalize our identified products & assets

–

Collaborate with Member Municipalities, industry and government partners to leverage contributions from partners

Hastings County is….

Brand Logo

• Est. 1792 –

Official Ec. Dev. Logo Wildly Authentic – Official Tourismlogo

HAS HASTINGS INGS/QUINT QUINTE E 9-1-1

Colette Tanner: 9-1-1 Coordinator

Hastings Quinte 9-1-1 Public Emergency Reporting System

A response system established for residents in conjunction with our emergency partners and telephone companies to provide for one easy, 3 digit telephone number whereby all emergency response agencies can be contacted via a public answering point. Mission Statement: A cornerstone of public safety as a primary contact between our citizens and emergency services and is committed to providing an efficient, effective and compassionate service for it’s community members and partners.