Changes to the policing model Tuesday 1 st September 2015 Welcome
Programme & strategic objectives Programme objectives Strategic objectives • Police the county as one • Keep people safe from harm • Foster doing things once • Increase satisfaction Map • Enable efficient and transparent • across Deal with neighbourhood to… priorities decision-making • • Create sustainable resilience through Reduce crime • Improve the quality of leveraging the right tech, estates and investigations equipment • Engage effectively with the • Be affordable and financially public and victims sustainable in the mid/long term • Put the public at the heart of all we do • Enable capable, motivated and professional people to add value
Programme’s vision • • We have strong relationships with our Our leaders are well-trained and communities. We understand their needs professional. They focus on delivering and tailor our services for them. services which meet victims’ and public needs. • The public are clear about what they can • expect from us, and we deliver on our Our people behave in line with the Code of promises. Ethics, treating everyone with respect and empathy. • Our work is led by intelligence. • We co-ordinate our people and resources • We firmly believe in resolving issues at effectively, ensuring we do it right on a day the first point of contact whenever to day basis and are able to respond to possible. unexpected demands. • We collaborate effectively with partners, • All of our technologies and estate enable our in order to get upstream of problems and people to be visible and mobile within ensure harm does not happen. communities. • We collaborate effectively with other • All of our processes are efficient and forces, in order to effectively minimise effective because they provide the public and mitigate harm. with the services that matter to them, no more and no less.
Measures Aim Measure Aim Measure To reduce The total costs borne by the organisation to To reduce The number of days at which 80% of crimes operate (salaries, estate, tech, etc.) have been closed with victim updated To reduce The percentage of incidents which need a To reduce The number of people changes (abstractions police officer to attend in person or moves) which need a substantive change To reduce The percentage of calls from the public which on our systems are failure demand To increase The percentage of service users at least fairly satisfied with our service To increase The percentage of staff who believe the organisation understands demand and responds accordingly To increase The percentage of the public who think that Gloucestershire Police does a good job To reduce The number of different contacts (victim-to- police role) needed to resolve a To increase The percentage of staff who believe the victim’s/caller’s problem organisation’s structure supports provision of a good service to customers To reduce The percentage of case files or crime records To increase The percentage of staff who think that all needing to be reworked due to not being areas of the organisation work well together “right first time” as one team
Local Policing in the new operating model Superintendent Richard Cooper
Local policing officers will be assigned to one of three core roles • Incident Resolution (previously just response) • Local Investigation • Neighbourhood Policing Flexibility is ‘built - in’ so officers may perform all three roles from time to time depending on local and county priorities.
Numbers • There are 438 police officers (FTE) and 124 PCSOs (FTE) working in local policing • There are 118 Special Constables who also provide a huge contribution to local policing • In the core role of Neighbourhood Policing there will be 94 officers, compared to 85 prior to changes.
Key messages • Introduction is not a big bang • Essential to meet financial demands for the future • Changes will lower the risk to the core services we provide should there be further decreases in budget in future • Neighbourhood policing not ending – becoming more focused on tackling harm and vulnerability • Less focus on office and meeting based activity and more focus on providing a great service when people need our help
The definitions
Main changes • Response (now resolution) based from Bamfurlong for urban areas • Rural areas retain their own incident resolution officers • Officers and staff can be called to any area of the county if needed, based on demand • Shift patterns changing to improve resources available at peak times, including weekends and evenings • Neighbourhood policing will be more focussed on threat, risk and harm within communities • Local communities maintain a named nominated officer but less emphasis on attending formal events/meetings • More coordinated briefings to ensure we’re deployed in the right places • Officers not expected to return to police station once briefed • Officers to use smartphones to keep them mobile and visible.
Response & investigation • Response team becomes Incident Resolution Team (IRT) – expected to respond to and investigate any incident until they reach a conclusion • IR officers for Gloucester and Cheltenham based in Bamfurlong but cars will be mobile as much as possible so can divert to incidents quickly • IR officers for rural areas (Forest, Cotswolds, Stroud and Tewkesbury to remain local to those areas) • If there is an ongoing trend of crimes for a particular area or a crime needs more in-depth investigation, a local investigation officer will assume that responsibility.
Neighbourhood policing • Shift patterns changed (to 6 days on, 4 days off) so officers can meet demand at peak times, particularly later in the day • PCSOs working later (2200hrs Sun-Wed / 0000hrs Thu-Sat) • Improved night time economy resources at weekend • A new analytical model will be used to give us information and consistency in how we understand and inform our operational activity (evidence based policing) • We will keep named officers for our communities, but they will not be exclusively dedicated to their particular community in the same way • It is possible officers will be attending fewer meetings and events in order to concentrate on providing the best service when people call us • A greater focus on the most vulnerable people in our communities.
Mobile working
Mobile working Design principles We will know the MFLP has been successful when: • officers are leaving their operating base after being briefed • then able to be deployed to and then deal with incidents without the need to return to a police building in order to complete paperwork • able to complete forms and other documents whilst on the streets • without double keying data • making full use of technology, e.g. GPS, mapping, camera etc. • meaning more time to spend with victims, investigating crimes and patrolling.
Mobile working Project update August 2015 The basics – red – amber-green: Device selection – SN4 – well received Protective case – well received Decision to include compact keyboard – well received Airtime selection – connectivity much less of an issue than feared Process apps – intuitive but a number of bugs to fix Training – one full day – seems about right E-crime and ViST (DASH) still in test, not yet live User feedback – on balance very positive as seen in the survey from pilot users Timetable – broadly on timetable but supplier slow fixing snags and bugs Budget (£3.06m) – within budget As at the end of August we will have 600 phones issued and approx 230 users trained Overall – not 100% but overwhelmingly positive
Mobile working – what are we getting ? Batch 1 – pilot July 2015 Batch 2 – spring 2016 Plus Emails To be confirmed e-PNB Internet access Update/view STORM incidents Telephone T1/CRASH PNC checks/federated search 3 rd party apps MISPERS/COMPACT Search UNIFI crime (basic) e.g. Word lens Enhanced UNIFI search Crime recording (still in test) PNLD, Stop & Search/GCIS intgrn. Police Federation Restorative justice View daily Intel briefings And others Non-endorsable FPN DASH/VIST (still in test) Penalty Notice for Disorder Stop & search Enhanced STORM intgrn. Cannabis warning Traffic Offence Report (TORs) Electronic Witness Statement
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