Welcome! August 2017 AGENDA About Shawbrook Bank Why is Credit - PowerPoint PPT Presentation

Welcome! August 2017

AGENDA • About Shawbrook Bank • Why is Credit Important to You? • Features and Benefits • Credit Products • How the Flexi-Loan Works • Customer Timeline • Underwriting Guide • Shawbrook App (Set Up & Demo) • E-Signature (Set Up & Demo) • Legal and compliance • Shawbrook Test

About Shawbrook Bank • We are a British bank, specialising in the savings and lending markets where we have solid experience and knowledge We offer competitive rates of interest on personal and business savings and lend quickly and efficiently to SMEs and individuals. We have lent over £4.1bn* to SMEs and consumers and raised more than £3.9bn in deposits* since our launch in October 2011. *(as at 30 December 2016) • We offer our customers a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach. • Shawbrook Bank was listed on the London Stock Exchange in April 2015 and Shawbrook Group plc are now a FTSE 250 company. • Shawbrook’s consumer lending team works with many national and regional home improvement suppliers to offer their customers’ finance. Our human approach to lending ensures that our customers and partners have a friendly team on hand to speak to. While Shawbrook is a relatively new bank, the consumer lending team have a wealth of experience and truly understands what is important to its customers and the partners that it works with • To find out more about Shawbrook Bank, visit our website www.shawbrook.co.uk • Contact: Consumer Lending – 0845 600 7680 hil@shawbrook.co.uk

Why Does the ’Flexi Loan’ Make Sense For So Many Customers? Cornerstones  DOUBLE INDEMNITY – We Guarantee Your Guarantee!  WOULD YOU RATHER SEE THE GOODS AND THEN PAY FOR THEM or PAY FOR THE GOODS AND THEN SEE THEM! (Compare terms of business for the Flexi Loan verses cash)  REDUCING BALANCE LOAN with low penalty interest for early settlement.  ACCELERATED REPAYMENTS - You decide how much interest you pay and how long your loan lasts (NOT Project Solar UK and NOT Shawbrook Bank)

Features and benefits Feature Benefit Easy, quick and convenient Simple process, no fuss. Customer can apply in the comfort of their own home and obtain and instant online decision. E- signature available, so they don’t even need to sign a paper document. Flexible repayments Easy for the customer to budget each month. Customer only has to make the minimum monthly repayment and can also make additional repayments at any time, saving them interest payable. No need to wait Customer can get what THEY want, when THEY want it. No need to save up or be limited by the cash they may have available. Unsecured loan No security required, no solicitors, no lengthy time delays and they can enjoy product immediately. Consumer Credit Protection Additional protection not available when using own money or bank and building society. This includes safeguarding any deposit paid and upholding the guarantee issued by supplier whilst they are a customer of Shawbrook Bank. Low or No Deposit No large upfront or stage payments required. Can be arranged with minimum deposit of £100 Interest only charged on outstanding balance Customer can make additional capital repayments or increased instalments. This will reduce the amount owed and the amount of interest otherwise payable. Opens up new credit line Leave existing arrangements intact and free for day to day, and emergency use. Protects hard earned savings Immediate survey and quick installation Customer controls their timetable. Not having to wait for bank or building society to give go ahead E-signature / online application Information can be collected in the house to obtain quick decision and accept the customer application Can also apply by E-signature and there is not any paperwork to fill in. All done online, safely, securely and conveniently

How the loan works ADDITIONAL PAYMENTS ฀ The customer is required to make a minimum monthly repayment by direct debit and can make additional payments, reducing the length of the loan and the interest payable ฀ If the customer would like to make an additional payment they may: – Call our customer helpline on 0845 650 6290 and pay via debit card – Set up a standing order – Transfer funds via internet banking – Send a cheque in the post REDUCING BALANCE LOAN ฀ Interest is charged on the outstanding balance. Making additional payments reduces the term and the interest they would otherwise pay INTEREST CHARGE ฀ Interest is calculated daily on the outstanding balance and is debited to the account monthly ฀ Interest is charged from the date the advance is paid to the supplier (normally once the goods have been delivered) ฀ The interest rate is fixed for five years from the pay out date and is then variable for the remainder of the term SETTLE EARLY ฀ The customer can repay their loan in full at any time. They will incur a small settlement charge, which will be no more than 58 days interest and some of our loans include an administration fee. The customer can contact our customer helpline on 0845 650 6290 for more details

FLEXI LOAN – 0.79% PER MONTH Customer Rate 60 mths 96 mths 120 mths 180 mths per £1k per £1k Per £1k Per £1k 0.79% / 9.5% / 9.9% £21.00 £14.91 £12.94 £10.44 3 Monthly / Annual / APR • Minimum Loan £1000. Maximum Loan £50,000 (after deposit) • Minimum Deposit: £100 • Maximum Deposit: 25% • Maximum Age 65 for PV (Solar Customers) • Maximum Age 79. Loan term must expire before 85 (BoilerCustomers) • Joint Names or Single Names (Your Choice) • No Document Fees • No Proof of Income is Normally Required

For Illustrative Purposes Only. Example:- £8,600 over 180 mths @ 0.79% Per mth – 9.5% Annual Rate, 9.9% APR (total interest £7,567) HOW THE ACCOUNT WORKS Month Interest £ Repayment £ Balance £ Additional Interest Saved Settled ? Months payment 0 0 0 8,600 £0 per month £0 180 1 68.10 89.81 8,578 2 67.93 89.81 8,556 £21.48 2,812 120 £38.43 3,855 96 3 67.75 89.81 8,534 £67.36 4,850 72 12 66.13 89.81 8,328 £90.82 5,329 60 36 61.19 89.81 7,700 £185.67 6,249 36 72 51.80 89.81 6,503 • Reducing balance loan • Additional payments allowed at any time • Customer in control of interest they pay 9.9% • Standing order, Cheque, Debit Card payments, Internet Payments • RBS 16-04-00 31321818

DEFERRED FLEXI LOAN – 0.79% PER MONTH Customer Rate 60 mths 96 mths 120 mths 180 mths per £1k per £1k Per £1k Per £1k 0.79% / 9.5% / 9.9% £21.33 £15.14 £13.15 £10.60 Monthly / Annual / APR • Minimum Loan £1000. Maximum Loan £50,000 (after deposit) • Minimum Deposit: £100 • Maximum Deposit: 25% • Maximum Age 65 for PV (Solar Customers) • Maximum Age 79. Loan term must expire before 85 (Boiler Customers) • Joint Names or Single Names (Your Choice) • No Document Fees • No Proof of Income is Normally Required

INTEREST FREE – 0% APR Customer Rate 12 mths 24 mths 36mths per £1k per £1k Per £1k 0.0% / 0.0% / 0.0% £83.33 £41.66 £27.77 Monthly / Annual / APR • Minimum Loan £1000. Maximum Loan £50,000 (after deposit) • Minimum Deposit: £100 • Maximum Deposit: 25% • Maximum Age 65 for PV (Solar Customers) • Maximum Age 79. Loan term must expire before 85 (Boiler Customers) • Joint Names or Single Names (Your Choice) • No Document Fees • No Proof of Income is Normally Required

Credit products Interest Bearing Credit • Nominal rate 9.5% (APR 9.9%) • Terms: 60, 96, 120 & 180 months • Minimum deposit: £100 • Maximum deposit: 25% • Minimum loan: £1000 • Document Fee: NIL • App Retailer Code: Proje001 • First repayment due one month after installation. • First repayment can also be deferred for 3 months after installation • Customer can clear loan at any time, for a small fee. This will be no more than 58 days interest.

Credit products Interest Free • Nominal rate 0% (APR 0%) • Terms: 12, 24 or 36 month repayment period • Minimum deposit: £100 • Minimum loan: £1000 • App Retailer Code: Proje001 • First repayment due one month after installation • Customer can clear loan at any time

Customer timeline 1. Sale agreed 2. Document completion using E-signature 3. Application accepted 4. Executed automatically upon E-signature by customer 5. Execution letter sent to customer by E-mail – 14 day cooling off begins 6. Customer survey completed (usually within the 14 day cooling off period) 7. Installation date agreed 8. Customer signs Satisfaction Note to confirm installation which Triggers Payment to Project Solar UK 9. Welcome letter sent to customer advising of repayment and account number 10.First repayment due one month later for Flexi Loan or 3 months later for Deferred Flexi-Loan