Welcome Councillor Judi Billing Deputy Chair, Improvement and - - PowerPoint PPT Presentation

#newconversations

Councillor Judi Billing

Deputy Chair, Improvement and Innovation Board LGA

Welcome

#newconversations

David Evans

Director – TCC

Introduction to the guide

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LGA poll results

10 20 30 40 50 60 70 Satisfied with Council runs things Value for money Trust Informed Acts on concerns 65 47 59 60 59

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Satisfaction with level of engagement

• ffered by Council

10 20 30 40 50 Satisfied Neither Dissatisfied 46 29 25

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Trust to take local decisions

20 40 60 80 Councillors MPs Councils Central Govt 72 12 72 17

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Three things to better engage…

• Explain more clearly how it is using your

money (41%)

• Make it clearer how residents can get

involved in decision making (33%)

• Explain more clearly its decisions when

they affect you (32%)

• Demonstrate more clearly how its acting
• n residents’ feedback (32%)
• Be more visible in the community (31%)
• Encourage more people to vote in local

elections (20%)

• Further improve its customer service (20%)
• Increase residents’ access to councillors

(17%)

• Make more use of jargon-free and plain

English (15%)

• Make more use of existing community

networks (13%)

• Improve their communication (2%)
• Forums/meetings (2%)
• Spend money wisely (1%)
• Online presence/better website (1%)
• More involved with schools (1%)
• Listen to the public (1%)

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David Evans

Director – TCC

How the guide works

Knowledge Test Tools Story Rules

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Which hat are you wearing?

• Cabinet member or committee chair
• Local front line councillor
• Chief executive or senior

management team

• Officer planning and delivering

services

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Covering the basics

I How good or bad are we at engagement? II Should I engage, consult or do something else? III How do I decide which medium and channels to use? IV How do I make sure I stick to the law of consultation? V What pre-emptive steps should I use to avoid running into trouble? VI How can I follow good practice? VII How should I evaluate my engagement work?

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Surpassing expectations

• More trust in democracy
• More trust in the community
• More trust in the system

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Engagement in action

• Greater Manchester Combined

Authority

• Staffordshire County Council
• London Borough of Hackney
• Harlow District Council

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I How good or bad are we?

“The consultation on local government has been a lost opportunity, and a waste of time. The county council approach remains top

• down. We need to turn

decision-making on its head.”

Council Leader, following a 0.3 per cent response to a consultation on local services

What type of council are you?

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II Should I engage, consult or do something else?

“Often the word ‘consultation’ is used when what is meant is ‘information’, and scenarios are not put

• forward. The public are

not stupid. They need to know what happens here if they choose this

• ption and what

happens there if they choose that option...”

Simon Hoare MP

• Information-giving: where residents are

informed, but have no influence

• Consultation: where residents can inform

decisions, but don’t have the final say

• Co-production: where things are done

jointly, acting together

• Supporting citizen power: where residents

lead and the council stands back

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III How do I decide which medium and channels to use?

“The idea of citizen participation is a little like eating spinach: no one is against it because it is good for you.”

Sherry Arnstein, Author

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IV How do I make sure I stick to the law of consultation?

“I fought the law and the law won.”

The Clash

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V What pre-emptive steps should I take to avoid trouble?

“You can do everything you can to try to stop bad things from happening to you, but eventually things will happen, so the best prevention is a positive attitude.” Marie Osmond

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VI How can I follow good practice?

“What have the Church of England and local government got in common? If they don’t keep up with the times, both could become an irrelevance to the daily lives of our citizens.”

Paul Scriven, former Leader of Sheffield City Council

• 1. Integrity
• 2. Visibility
• 3. Accessibility
• 4. Transparency
• 5. Disclosure
• 6. Fairness
• 7. Publication

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VII How should I evaluate my engagement work?

“True genius resides in the capacity for evaluation of uncertain, hazardous, and conflicting information”

Winston Churchill

“Everything that can be counted does not necessarily count; everything that counts cannot necessarily be counted”

Albert Einstein

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The pilots – what did we learn?

New Conversations in Greater Manchester 27 February 2017

Greater Manchester – not scared to be first

| 21

22

(interim Mayor)

25

• who we are - a way to jointly describe us
• what we do - our roles and responsibilities
• how we do it - your behaviour/attributes
• why we do it - the public benefit
• where we’re going – our vision for the future

Brand strategy – Greater Manchester working together

26

Scrutiny

What did we learn?

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Power of conversations

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Involving partners in a creative conversation

HELPING COMMUNITIES TO HELP THEMSELVES – A GUIDE FOR ACTION

Staffordshire County Council

Helping Communities to Help Themselves – a guide for action

Anthony Small

Insight, Planning and Performance

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Questions

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Refreshments

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Hackney: A Place for Everyone

Polly Cziok

Head of Communications & Consultation London Borough of Hackney

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Hackney: A Place for Everyone

Engagement was about:

• How the residents are responding to rapid social and economic change

that Hackney has been over the last decade

• Understanding residents’ experience of change; how it has affected

them, positively and negatively, how they feel the community is changing and what barriers they may face in taking advantage of that change

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Hackney: A Place for Everyone

What did we do?

• Launched on 18 March 2015 with

a‘ state of the borough ‘ debate – involving a range of social experts

• For over a year residents could

share their thoughts and feelings

• f their

experience of rapid social and economic change that has affected the borough.

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What did we do?

• Questionnaires sent to every

household and business in the borough

Hackney: A Place for Everyone

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Hackney: A Place for Everyone

What did we do?

• Over the summer we attended

more than 50 events – including markets, train stations, estate based fun days, festivals, health services and cultural events

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Hackney: A Place for Everyone

What did we do?

• Specially modified ‘I Love

Hackney’ black cab to allow residents to tell their story

• n camera.

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Hackney: A Place for Everyone

What did we do?

• Event with Council’s online citizens’ panel to

gather thoughts, feelings and ideas for action

• Event with stakeholders from the Night time

economy to discuss how they could work together to balance the needs of the NTE

• Event held to discuss the future of housing in the

borough over the coming years and develop recommendations to shape the Council’s future approach to housing.

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Hackney: A Place for Everyone

What did we do?

• Organised focus groups with hard to reach groups:
• Young black men
• Those living with disabilities
• Residents in temporary accommodation
• LGBT community

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Reflects on 3 key strands

A representative face-to-face sample survey

• f 1,002 residents conducted 23 September
• 22 December 2015

Analysis and coding of 2,980 responses to the ‘Hackney: A Place for Everyone?’ campaign questionnaire Review of c.4 hours video footage from Hackney cab vox pops

(designed to maximise resident engagement)

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37% 53% 6% 2%

Definitely agree Tend to agree Tend to disagree Definitely disagree Don't know

• Q. To what extent do you agree or disagree that this local area is a place where people

from different backgrounds get along well together? Agree 90% Disagree 8%

6 11 8 14 89 89 90 86 Outer LB 2013 Inner LB 2015 Hackney 2015 Community Life Survey 2014/5 % Disagree % Agree

Comparator data

2%

Hackney remains a cohesive place to live

The Clapton area has become much more mixed with families, new comers, young people and lots of creative types. This adds to the area’s vibrancy

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32% 52% 13% 3% 1%

Very strongly Fairly strongly Not very strongly Not at all strongly Don't know

• Q. How strongly do you feel you belong to your

neighbourhood? Strongly 84% Not strongly 16%

22 22 16 27 76 77 84 72 Inner LB 2012 Northern UA Hackney 2015 Community Life Survey 2014/5 % Not strongly % Strongly

Comparator data

…and most feel a strong sense of belonging - more so than is typical nationally

… and 50% feel more of a sense of belonging than 2 years ago

(compared to 19% who don’t)

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45% agree

Generally, the borough has been seen to

‘The make-up of Hackney, in terms of the people living here, has changed for the better…’

16% disagree

improve for the better

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77%

Cost of living another concern for residents

personally find Hackney a less affordable place than it used to be

It has become much more expensive to live here. Some parts of Hackney have become more gentrified. Much nicer independent shops around, but quite pricey.

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More diversity, more community feel in N16, young families and more young people in general. I think Hackney is a very diverse and fun place which has attracted a lot of young graduates and creatives in recent years. More optimistic atmosphere. More diverse range of residents. More of an outdoor culture. There is much talk of communities, but how can there be communities when there is as much movement in and out as in a railway station? That is how I see Hackney's future: nobody belonging, everyone passing through and a big chasm between the rich and the poor. I've noticed a change in the population. There are a lot more white people living in Hackney. And they are not very friendly. Furthermore, several black-

• wned bookshops have closed down.

The atmosphere has changed from friendly East Enders to well off people from out of London taking over the shops and area and making it impossible for real East End folk to live.

And diverging views about the changing fabric of the community

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14% 31% 26% 17% 5% 7%

• Q. How strongly you agree or disagree with the statement…‘Hackney has become a more

unequal borough’ Agree 45% Disagree 22% Strongly agree Tend to agree Neither agree nor disagree Strongly disagree Tend to disagree Don’t know

Demonstrated by a perceived growth in inequality

While more positive about changes in the borough, it is the more affluent groups

• f residents who are

the most concerned about about growing inequality

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10% 5% 2% 18% 22% 13% 27% 26% 24% 19% 22% 29% 8% 11% 14% 18% 14% 18%

Strongly agree Tend to agree Neither / nor Tend to disagree Strongly disagree Don't know

28% 27% 27% 33% 15% 43%

• Q. Thinking about what you know or have heard about employment in Hackney, to

what extent do you agree or disagree with the following statements?

Agree Disagree

The kinds of jobs being created in Hackney are not really accessible for people like me Access to job opportunities are available to everyone equally in Hackney There are plenty of job

• pportunities in Hackney for

the current population

… and in terms of access to jobs

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56% 18% 5% 2 34% 52% 22% 4 6% 19% 23% 8% 1% 7% 29% 31% 2% 2% 19% 54% 1% 1%

Strongly agree Tend to agree Neither / nor Tend to disagree Strongly disagree Don't know

• Q. I am going to read out some statements about mixing with other people in the local

community and I would like you to tell me how strongly you agree or disagree with each…

Agree

90% 3% 69% 9% 6% 85%

It’s important for people from different backgrounds to mix with

• ne another

If a new neighbour moved in next door to me, I would wait for them to introduce themselves before I would introduce myself This is a neighbourhood where people from different socio- economic or class backgrounds get

• n well together

Disagree

Source: Ipsos MORI

I don’t like mixing with people who aren’t like me

28% 49%

Residents see importance of social mixing

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Other branding application

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Hackney: Schools for Everyone

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Hackney: A Place to go out

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Hackney: Change for Everyone

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Hackney: A Place for Everyone

Polly Cziok

Head of Communications & Consultation London Borough of Hackney

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EMBEDDING COMMUNITY ENGAGEMENT THROUGH CHANGE

Harlow District Council

Embedding Community Engagement Through Change

Cllr Jon Clempner

Leader Harlow District Council

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Questions

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Getting the basics right

• What works well?
• Where are the challenges?

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Lunch

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Surpassing expectations

What does it look like and why is it important?

• More trust in democracy
• More trust in the community
• More trust in the system

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Trust in democracy

• Pillar A: From pre-decided to

authentic

• Pillar B: From representative to

participatory democracy

• Pillar C: From top-down to

responsive

• Pillar D: From ownership to

partnership

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Trust in the community

• Pillar E: From hierarchy to

networks

• Pillar F: From organisation-

based to place-based

• Pillar G: From needs to

capabilities

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Trust in the system

• Pillar H: From standardised to

personalised

• Pillar I: From analogue to

digital Pillar J: From employees to ambassadors

• Pillar K: From satisfaction to

trust

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What can we do to build trust?

• 1. In democracy
• 2. In communities
• 3. In councils, councillors

and the system

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Sharing good practice

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What will we do differently?

• How will we demonstrate

commitment to act?

• How can we develop the

guide and sharing of good practice?

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Closing remarks

Councillor Judi Billing

Deputy Chair, Improvement and Innovation Board LGA