Welcome Councillor Judi Billing Deputy Chair, Improvement and Innovation Board LGA #newconversations
Introduction to the guide David Evans Director – TCC #newconversations
LGA poll results 65 70 60 59 59 60 47 50 40 30 20 10 0 Satisfied with Value for Trust Informed Acts on Council runs money concerns things #newconversations
Satisfaction with level of engagement offered by Council 50 46 40 29 30 25 20 10 0 Satisfied Neither Dissatisfied #newconversations
Trust to take local decisions 80 72 72 60 40 17 20 12 0 Councillors MPs Councils Central Govt #newconversations
Three things to better engage… • Explain more clearly how it is using your • Increase residents’ access to councillors money (41%) (17%) • Make it clearer how residents can get • Make more use of jargon-free and plain involved in decision making (33%) English (15%) • Explain more clearly its decisions when • Make more use of existing community they affect you (32%) networks (13%) • Demonstrate more clearly how its acting • Improve their communication (2%) on residents’ feedback (32%) • Forums/meetings (2%) • Be more visible in the community (31%) • Spend money wisely (1%) • Encourage more people to vote in local • Online presence/better website (1%) • More involved with schools (1%) elections (20%) • Further improve its customer service (20%) • Listen to the public (1%) #newconversations
How the guide works Knowledge Test Tools Story Rules David Evans Director – TCC #newconversations
Which hat are you wearing? • Cabinet member or committee chair • Local front line councillor • Chief executive or senior management team • Officer planning and delivering services #newconversations
Covering the basics I How good or bad are we at engagement? II Should I engage, consult or do something else? III How do I decide which medium and channels to use? IV How do I make sure I stick to the law of consultation? V What pre-emptive steps should I use to avoid running into trouble? VI How can I follow good practice? VII How should I evaluate my engagement work? #newconversations
Surpassing expectations • More trust in democracy • More trust in the community • More trust in the system #newconversations
Engagement in action • Greater Manchester Combined Authority • Staffordshire County Council • London Borough of Hackney • Harlow District Council #newconversations
I How good or bad are we? “The consultation on local government has been a lost opportunity, and a waste of time. The county council approach remains top down. We need to turn decision-making on its head.” Council Leader, following a 0.3 per cent response to a consultation on local What type of council are you? services #newconversations
II Should I engage, consult or do something else? “Often the word • Information-giving : where residents are ‘consultation’ is used informed, but have no influence when what is meant is ‘information’, and • Consultation : where residents can inform scenarios are not put decisions, but don’t have the final say forward. The public are • Co-production : where things are done not stupid. They need to jointly, acting together know what happens here if they choose this • Supporting citizen power : where residents option and what lead and the council stands back happens there if they choose that option... ” Simon Hoare MP #newconversations
III How do I decide which medium and channels to use? “The idea of citizen participation is a little like eating spinach: no one is against it because it is good for you.” Sherry Arnstein, Author #newconversations
IV How do I make sure I stick to the law of consultation? “I fought the law and the law won .” The Clash #newconversations
V What pre-emptive steps should I take to avoid trouble? “You can do everything you can to try to stop bad things from happening to you, but eventually things will happen, so the best prevention is a positive attitude .” Marie Osmond #newconversations
VI How can I follow good practice? “What have the 1. Integrity Church of England and local 2. Visibility government got in 3. Accessibility common? If they don’t keep up with 4. Transparency the times, both could 5. Disclosure become an irrelevance to the 6. Fairness daily lives of our citizens.” 7. Publication Paul Scriven, former Leader of Sheffield City Council #newconversations
VII How should I evaluate my engagement work? “True genius resides in the capacity for evaluation of uncertain, hazardous, and conflicting information” Winston Churchill “Everything that can be counted does not necessarily count; everything that counts cannot necessarily be counted ” Albert Einstein #newconversations
The pilots – what did we learn? #newconversations
New Conversations in Greater Manchester 27 February 2017
Greater Manchester – not scared to be first | 21
22
(interim Mayor)
Brand strategy – Greater Manchester working together • who we are - a way to jointly describe us • what we do - our roles and responsibilities • how we do it - your behaviour/attributes • why we do it - the public benefit • where we’re going – our vision for the future 25
Scrutiny 26
What did we learn?
Power of conversations | 29
Involving partners in a creative HELPING COMMUNITIES TO HELP THEMSELVES – A GUIDE FOR ACTION conversation Staffordshire County Council Helping Communities to Help Themselves – a guide for action Anthony Small Insight, Planning and Performance #newconversations
Questions #newconversations
Refreshments #newconversations
Hackney: A Place for Everyone Polly Cziok Head of Communications & Consultation London Borough of Hackney #newconversations
Hackney: A Place for Everyone Engagement was about: How the residents are responding to rapid social and economic change that Hackney has been over the last decade Understanding residents’ experience of change; how it has affected them, positively and negatively, how they feel the community is changing and what barriers they may face in taking advantage of that change #newconversations
Hackney: A Place for Everyone What did we do? Launched on 18 March 2015 with a‘ state of the borough ‘ debate – involving a range of social experts For over a year residents could share their thoughts and feelings of their experience of rapid social and economic change that has affected the borough. #newconversations
Hackney: A Place for Everyone What did we do? Questionnaires sent to every household and business in the borough #newconversations
Hackney: A Place for Everyone What did we do? Over the summer we attended more than 50 events – including markets, train stations, estate based fun days, festivals, health services and cultural events #newconversations
Hackney: A Place for Everyone What did we do? Specially modified ‘I Love Hackney’ black cab to allow residents to tell their story on camera. #newconversations
Hackney: A Place for Everyone What did we do? Event with Council’s online citizens’ panel to gather thoughts, feelings and ideas for action Event with stakeholders from the Night time economy to discuss how they could work together to balance the needs of the NTE Event held to discuss the future of housing in the borough over the coming years and develop recommendations to shape the Council’s future approach to housing. #newconversations
Hackney: A Place for Everyone What did we do? Organised focus groups with hard to reach groups: Young black men Those living with disabilities Residents in temporary accommodation LGBT community #newconversations
Reflects on 3 key strands (designed to maximise resident engagement) A representative face-to-face sample survey of 1,002 residents conducted 23 September - 22 December 2015 Analysis and coding of 2,980 responses to the ‘ Hackney: A Place for Everyone? ’ campaign questionnaire Review of c.4 hours video footage from Hackney cab vox pops #newconversations Hackney: A Place for Everyone? Resident s’ Survey and Campaign Analysis | March 2016 | Version 1 | Internal Use Only | 1
Hackney remains a cohesive place to live Q. To what extent do you agree or disagree that this local area is a place where people from different backgrounds get along well together? Comparator data 2% 6% % Disagree % Agree Definitely agree Community Life 14 86 2% Survey 2014/5 37% Tend to agree Hackney 2015 8 90 Tend to disagree Inner LB 2015 11 89 Definitely disagree Outer LB 2013 6 89 53% Don't know The Clapton area has become much more mixed with families, new comers, young people Agree 90% and lots of creative types. Disagree 8% This adds to the area ’ s vibrancy #newconversations Base: 1,002 Hackney residents aged 16+ interviewed face-to-face between 23 September and 22 December 2015 Source: Ipsos MORI Hackney: A Place for Everyone? Resident s’ Survey and Campaign Analysis | March 2016 | Version 1 | Internal Use Only | 2
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