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Welcome

Martin Latimer

Bo Boar ard Member er

Welcome

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, Housekeep eping ng Matters s & Agenda da Ite tems

Agenda

10:15am Welcome by Martin Latimer 10.25am Operational overview by Richard Millar, Director of Heritage, Enterprise, Sustainability & Operations 10.40am Overview of Customer Operations by Joe Murphy, Waterway Manager Overview of Customer Services by Donna Mallan, Customer Service & Business operations manager 11.10am Communications overview and Pricing Consultation by Josie Saunders, Head of Corporate Affairs 11.25am Ardrishaig update by Christopher Breslin, Head of Regeneration & Development 11.40am Q&As 12.15pm Ends

Richard Millar

Directo ector r of f Infrastruc astructure ture Operational Overview

0% 10% 20% 30% 40% 50% 60% 70% 12-13 13-14 14-15 15-16 Own Income GIA

Revenue split by year

Commercial income 22% Retail income 13% Freight Income 1% Cost recoveries & sundry sales 2% Third party contributions 20% Grant-in-aid 40% Release of capital grant 2% Interest 0%

Total income

SWD Premiums 4% Property Rents 25% Bigg Regeneration 14% Insurance re-charges 0% Utilities 31% Craft Licences 11% Commercial Craft Licences 4% Leisure Moorings 11%

This is the split of the 32% of Own Income that is classed as Commercial Income

Commercial income

Crinan

Transit/Short Term Licences 189,912 Long Term licences 25,678 Mooring Fees 85,994 Commercial Income 113,128 Total Boating Income 414,712 Total Expenditure 1,080,765

Canal income & expenditure

Towpath Upgrades

Towpath Upgrades

Before

Towpath Upgrades

After

Towpath Upgrades

Linlithgow Embankment Study

Linlithgow Embankment Study

Linlithgow Embankment Study

Linlithgow Embankment Study

Linlithgow Embankment Study

Linlithgow Embankment Study

Linlithgow Stop Planks & Safety Gates

New stop planks and safety gates on Union Canal at Preston Road, Woodcockdale, Manse Road Basin, Wilcoxhome, and Battockbridge

Emergency Preparedness

Ness Weir

Due to continued scouring of the weir structure, we are developing a solution to provide a robust weir structure to protect Inverness

Ness Weir

Overflow Weir Service Weir

Ness Weir

Ness Weir

Before After

Ness Weir

The Falkirk Wheel

The Falkirk Wheel

The Falkirk Wheel

The Falkirk Wheel

Canal Artist-in-residence

Canal Artist-in-residence

Canal Artist-in-residence

Top 20 Assets

1 Ness Weir Refurbishment 2 Tomnahurich Bridge M&E Upgrade 3 Avon Aqueduct 19 4 Linlithgow Embankments Leakage Repair 5 Muirtown Bridge M&E Upgrade 6 TFW Site Works 7 Kytra & Cullochy Locks, Weir and Reach repairs. 8 Ardrishaig Lock 1 - 3 9 Twechar Bridge 17 10 Bonnybridge Bridge 10 11 Crinan Canal: lock gates 12 Caledonian Canal: Lock grouting 13 Caledonian Canal Leakage Repair 14 Crinan Canal Leakage Repair 15 Lowlands Canals Leakage Repair 16 Ardrishaig Swing Bridge 1 - M&E repairs 17 Oich Weir 18 Manual Bascule Bridge Refurbishment Works 19 Lowlands Bank Protection Works 20 Lowlands Canals: lock gates

Impact of Scotland’s Canals

Joe Murphy

Wat aterway rway Man anag ager er Overview rview of C f Cus ustomer tomer Operatio ations ns

Completed Works

TOWPATH RESURFACE BEFORE RESURFACE CYCLING WALKING

Completed Works

NEW BALANCE BEAMS REPLACEMENT BOLLARDS

Daill Loch Reservoir

BEFORE BEFORE AFTER

Ongoing Works

TOWPATH LIGHTS NEW FIBRE GLASS PONTOON STONE WORK

Ongoing Works

CRINAN LIGHTHOUSE

Planned Works

OAKFIELD BRIDGE PAINTING OF THE ARDRISHAIG WORKSHOP

Water Control

RESERVOIRS

Vegetation Management

Seasonal Employees

OPERATIONS & CUSTOMER SERVICE

Assisted Passage

New Towpath Around Ardrishaig Basin

Donna Mallan

Cus ustomer tomer Se Service vice & Bu Busines ess s Su Support rt Ma Manag ager er Customer Services Overview

Commitment to Customer Service Excellence

Background Investment Communication

Background Investment Communication

Port Facility Security Officer Health & Safety Officer

Crinan Canal Marketing Operational Strategy

Strategic Objectives

• Increase Revenue & Transit

Numbers.

• Raise Scottish Canals’ profile.
• Attract New Customers.
• Maximise the Customer

Experience.

• Create Stronger Community

Links.

• Maximise the use of Modern

Technology.

Crinan Canal Leisure Transit Figures 2015 / 2016

2015 / 2016 2016 / 2017 Difference % Difference Apr 72 82 10 14% May 212 188

• 24
• 11%

Jun 297 272

• 25
• 8%

Jul 422 472 50 12% Aug 286 320 34 12% Sep 128 157 29 23% Oct 52 56 4 8% Nov 10 12 2 20% Dec 3 5 2 67% Jan 1 4 3 300% Feb 2

• 2
• 100%

Mar 24

• 24
• 100%

1509 1568 59 4%

Total Transit Numbers 2015 = 1509 2016 = 1568 To Date a Transit increase of 4%

Leisure Transit Crinan Canal Aims

72 212 297 422 286 128 52 10 3 82 188 272 472 320 157 56 12 5 50 100 150 200 250 300 350 400 450 500 Apr May Jun Jul Aug Sep Oct Nov Dec

Boat Numbers

Crinan Leisure Transits 2015 / 2016

2015 201

Aim to achieve a 5% increase on Transit numbers year on year.

Clyde Series Presentation Roadshow & Boat Shows

TROON LARGS DUSSELDORF INVERKIP GOUROCK TIGHNABRUAICH

Partnerships, Collaboration & Promoting Local Businesses

• Tarbert Harbour.
• Heart of Argyll.
• Argyll & Isles.
• Art Map.
• West Highland Yacht Week.
• Sail Scotland.
• Sailing & Cruising Scotland.
• University of Highlands & Islands.
• Community Councils.
• Heritage Trust.

Presentations 2017

Completed Presentations

Clyde Cruising Club Largs Sailing Club Gourouck Sailing Club Tighnabruaich Sailing Royal Northern Yacht Club Troon Cruising Club Royal Scottish Motor Club Royal Gourock

October 2017 Carrickfergus Belfast Bangor Strangford Lough

Josie Saunders

Head ad of C f Corpor

• rat

ate e Af Affai airs rs Communi mmunications ations Overview rview

Pricing consultation

• Residential 32%
• Leisure 40%
• Transit 14%
• Groups 8%
• Commercial 4%
• Other 2%

32% 40% 14% 8% 4% 2%

Response published 14th February 2017

Pricing consultation

721 issues

16

categories

Weighted issues and developed response Raised comparable marinas and cost of renting 2 bed flats with Gerald Eve Leisure

• Not benchmarked against English

marinas Residential

• 2 bed flat rents reflect market and are

not in direct comparison

• Gerald Eve/GVA’s recommended prices

will be adopted

• Mooring costs will not increase by more

than £100 per year, plus inflation

• Inflation set by CPI
• Standardised Terms & Conditions
• Monthly/upfront payment – same price
• No mooring transferred with boat sale
• Security of tenure for residential

customers = min 1 year agreement

• Five yearly review

Outcomes

Changes introduced 1st June 2017 and 1st April thereafter Full price implemented if £100 or less Phased price increases limited to £100 pa plus CPI (1.6% in 2016) 20+ years for some customers to reach Gerald Eve’s recommended price

Outcomes

Navigation licence remains £195 + CPI Transit licence cut by 25% on Lowlands 25% discount on transit fees for charities’ non commercial activity Facilities Charter by Sept 2017 User operations of locks & bridges policy by April 2018 Letters issued in March

Outcomes

Marc Beaumont – Wild About Argyll

Marc Beaumont – Wild About Argyll

Current position Scotland wide

• 4 annual customer forums
• Boaters’ Surgeries
• Quarterly Boaters Newsletter
• 12 operational/update emails pa

Restrictions

• Comms needs to be Scotland-wide
• Few staff with other responsibilities
• Limited budget

What next? Scrap/replace/evolve? You decide!

Communications refresh?

Christopher Breslin

Head ad of R f Regen gener eration ation & Develop elopment ment Ar Ardrish rishaig aig up updat ate

The Falkirk Wheel Revitalisation Programme

Bridge House – Cottage Refurbishment

The Crinan Charrette Process

• Pre-charrette engagement – April 2016 – obtained initial community views
• Charrette 27–30 April 2016 – identified issues and potential projects
• Community feedback event - 3/4 June 2016 – presented draft Action Plan and sought

feedback on community priorities

• Over 200 contributors

Charrette Activities

• Advance engagement and promotion
• 4 days, 6 venues
• Site visits & feedback sessions
• Schools and youth engagement
• Themed workshops
• Continuously testing ideas
• Exhibition – more feedback

Charrette Activities

Key Project Themes from the Charrette

• Project Coordination & Delivery
• Better Connections
• Facilities, activities & events for socio-economic development
• Public Realm Improvements
• Key Development Sites

Key Projects – Community Feedback

• Ardrishaig - Lochgilphead cycling and walking link
• Lochgilphead Front Green
• Lochgilphead - Colchester Sq/Argyll Street
• Ardrishaig - marine tourism facilities
• Ardrishaig – Gleaner Site development

Crinan Canal Corridor Opportunities

Crinan

Lochgilphead Waterfront

Lochgilphead Front Green & Waterside Walkway

Argyll St, Lochgilphead

Colchester Square, Lochgilphead

Ardrishaig Waterfront

Ardrishaig Pier Square

Ardrishaig Villlage Streetscape

• Regeneration Capital Grant Award of £580,000
• Match funding required
• Phase 1 - Workshop/artisan/craft/light industrial units, public realm
• Ardrishaig – Gleaner Site – Phase 1 cost circa £1.39m

Ardrishaig – Regeneration Capital Grant Bid

• Add in photo if possible
• Aim of the project
• 2016/17 Key output
• Approved Spend
• Total expected project cost
• Funding source
• Current risks/issues

Crinan Charette and Master Plan

Gleaner Site: RCGF Bid for £500k Phase 1 – Workshops/craft units

• Environmental work
• Remediation
• Access

Gleaner Site - Ardrishaig

Gleaner Site - Ardrishaig

Gleaner Site - Ardrishaig

Form rmer Bri ridge House Hotel

• Refurbishment of building to provide;
• 9 holiday let rooms
• Replace Pier Sq Canal Office (frees up Pier Sq for marine / leisure)
• a kitchen and dining/lounge area for residents
• a meeting room / gallery space for the local community
• a laundry room for residents and facilities for canal users
• Cost of at least - £500k
• 3rd party funding of circa £300k required
• Role for local community / Trust to be involved
• Interim works – 2017 – roof repairs (£15,000)

Scottish Canals’ Perspective

Initial focus on Ardrishaig regeneration and proposals which are likely to attract funding opportunities:

• Former Gleaner Oil Depot Development
• Bridge House Hotel Refurbishment
• Pier Square - Marine Recreation & Tourism
• Lochgilphead / Ardrishaig Waterfront Walkway
• Jointly Funded Project Coordinator Post
• further towpath improvements

Gleaner site artwork

Structures on the site transformed into an industrial art canvas by Art Map and StudioLR. Exhibition of interpretive boards and video installations and historical walking tours of the canal

Meanwhile Activities

Meanwhile Activities

Meanwhile Activities

The way forward

• Bullets for categories

Our People

Q&A