W ebinar + Q&A Patrick Veenhoff Head of Learning & - - PowerPoint PPT Presentation

Enabling a digital lea earning culture Webinar + Q&A

Patrick Veenhoff Head of Learning & Development @ Swisscom Enterprise Customers Disclaimer: the views expressed here are my own and do not represent Swisscom’s view

25/07/2018 2 The views expressed are personal and do not represent Swisscom’s view

Social Learning Marketplace The

• f Learning & Development

Social Learning Marketplace

Enabling Winning Spirit & Success Expert Community Development Enable Performance Development Enable Continuous Learning Behavior

Training Content

Peer-To-Peer Training One-to-Many Training Role / Theme Based Internal & External Content

Employees

Networking Increase Employability Agile Skill Development Market differentiator

… …

Badges System:

Curiosity Award (Asking Questions) Social Learner (Sharing Content) Content Contributer (Content Creation) Motivated Learner (Learning)

183 235 354 304 552 432 402 461 292 549 522 696 100 200 300 400 500 600 700 800 Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

Active Learners Content 2017 2018

Social Learning Marketplace

• Active Learners
• Total Learning Courses

379

• - -
• -
• +

+ + + + + Employee Produced L&D Produced

Employee Satisfaction of Learning Content

Questions: The topics and content were addressed clearly What I learned is helpful for my everyday work I’d recommend this training to others Results 48% vs 58% - agrees or fully agrees 36% vs 36% -agree partially or largely 16% vs 6% - tend to not agree or totally disagree

+10%

• 10%

> “User-Generated Training is impossible; the quality will not be good enough and nobody wants to share their knowledge” – Generic Opinion > “Our current LMS can cover all your new requirements” – HR > “My employees don’t have time to create trainings” – Line Manager > “Trainings are just a cost factor” – The business > ... (which other comments do you think I received?)

25/07/2018 8 The views expressed are personal and do not represent Swisscom’s view

Successfully addressing Key-Challenges

25/07/2018 9 Classification, First name & surname, Organization, Filename_Version

Question & Answer Session

Patrick Veenhoff Head of Learning & Development Mobile +41-79-565 05 89 Patrick.Veenhoff@swisscom.com Swisscom (Switzerland) Ltd Enterprise Customers Pfingstweidstrasse 51 CH-8005 Zürich www.swisscom.ch Corporate Learning Blog: www www.oncorporatelearning.com