W ebinar + Q&A Patrick Veenhoff Head of Learning & - PowerPoint PPT Presentation

Disclaimer: the views expressed here are my own and do not represent Swisscom’s view Enabling a digital lea earning culture W ebinar + Q&A Patrick Veenhoff Head of Learning & Development @ Swisscom Enterprise Customers

Social Learning Marketplace The of Learning & Development 2 25/07/2018 The views expressed are personal and do not represent Swisscom’s view … … Training Content Social Learning Marketplace Employees Peer-To-Peer Training Enabling Winning Spirit & Success Networking One-to-Many Training Expert Community Development Increase Employability Role / Theme Based Enable Performance Development Agile Skill Development Internal & External Content Enable Continuous Learning Behavior Market differentiator

Badges System: Curiosity Award (Asking Questions) Social Learner (Sharing Content) Content Contributer (Content Creation) Motivated Learner (Learning)

Social Learning Marketplace - Active Learners 800 - Total Learning Courses Active Learners 696 700 600 552 549 522 500 461 432 Content 402 400 379 304 354 292 300 183 235 200 100 2017 2018 0 Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

Employee Satisfaction of Learning Content Questions: The topics and content were addressed clearly What I learned is helpful for my everyday work I’d recommend this training to others +10% Results Employee Produced 48% vs 58% - agrees or fully agrees 36% vs 36% -agree partially or largely 16% vs 6% - tend to not agree or totally disagree L&D Produced -10% - - - - - - + + + + + +

Successfully addressing Key-Challenges 8 > “User-Generated Training is impossible; the quality will not be good enough and nobody wants to 25/07/2018 share their knowledge” – Generic Opinion > “Our current LMS can cover all your new requirements” – HR The views expressed are personal and do not represent Swisscom’s view > “My employees don’t have time to create trainings” – Line Manager > “Trainings are just a cost factor” – The business > ... (which other comments do you think I received?)

Question & Answer Session 9 25/07/2018 Patrick Veenhoff Head of Learning & Development Mobile +41-79-565 05 89 Patrick.Veenhoff@swisscom.com Classification, First name & surname, Organization, Filename_Version Swisscom (Switzerland) Ltd Enterprise Customers Pfingstweidstrasse 51 CH-8005 Zürich www.swisscom.ch Corporate Learning Blog: www www.oncorporatelearning.com