Volunteer Programs Susan Saito Community Education Specialist West - - PowerPoint PPT Presentation

Volunteer Programs

Susan Saito Community Education Specialist West Metro Fire Rescue

Start with WHY Simon Sinek

WHY activities

• Why do you do what you do?
• Why does your department/agency do

what it does?

• Why do you want to have a volunteer

program?

• Why do people want to volunteer for your

department/agency?

Insight from Simon Sinek…

• People don’t buy WHAT you do, they buy

WHY you do it.

• People who believe what you believe:

– Will be loyal – Be part of what you do

Understanding the WHY

• f Volunteering
• There is a debate among some professionals

regarding the motivations for volunteering:

– Social Motivators: Achievement, Affiliation, Influence – When asked why they volunteer, people said:

• They were asked
• They wanted to do something good for others
• Keep in mind that Volunteers have a reason for

volunteering

• Some argue that volunteering is selfish

Why start a Volunteer Program?

• Discussion – WHY would you want

to start a volunteer program?

– Meet your agency’s needs – Provide support for your staff – Expand the reach of your agency – Allow citizens to become engaged in your mission

Should you do this?

• Look at your strategic plan and guiding

documents and mission statement.

• Does volunteering fit in to why your

department does what it does?

– Does your department value community involvement? – Does your department’s budget allocate funds for community involvement? – Do you have the right people on board to do this?

WHAT kind of work do you want help with?

• Sticky note activity:

– What kind of help do you want/need?

• List the tasks/jobs/work you would like to have
• utside help with (one item per sticky note)
• Stick them on the wall
• Sort by category

What kind of work are these tasks/jobs?

• Ongoing work
• Temporary project
• Seasonal events
• Sensitive/protected info

HOW would these jobs be best filled?

• Discuss categories and determine who

would be the best fit to do the work:

– Volunteers – Staff – An intern – Hiring temporary staff

Organization Readiness

• The most important thing to do before

starting a volunteer program is ask the question: “Is this organization ready for volunteers?”

• Story –

Aunt Claire and Phoenix Food Bank

Volunteers will talk about their experience with you.

Trends in Volunteering

• Part of Civic Life 62 million+ Americans volunteer
• Community Engagement
• Part of Social Life
• Pathway to Employment
• Volunteers as Donors
• Spans generations – people of all ages volunteer

HOW to coordinate a Volunteer Program

Elements of a Volunteer Program:

• Planning for Volunteer Engagement
• Recruiting and Placing Volunteers
• Orientation and Training
• Supervising and Recognizing Volunteers
• Evaluation

Metro Volunteers/Points of Light Volunteer Management training and certification

Planning for Volunteer Engagement

• Vision
• Mission
• Purpose Statements

Planning for Volunteer Engagement

Activity:

1.Write the mission statement of your organization 2.In general, what are the needs that volunteers serve at your organization? 3.Who are the key stakeholders when it comes to volunteer engagement? 4.Using this info, draft a purpose statement for your organization’s volunteer engagement efforts.

Program Planning

• Activity: Write a Volunteer Position Description

to reflect the work done to meet the needs of your organization Follow up later at workplace:

• Create a Volunteer Application
• Create a Volunteer Handbook
• Create a Volunteer Evaluation

Program Planning

Develop a budget

• Membership Dues for Volunteer Management Groups

(DOVIA, Metro Volunteers, Volunteer Connection)

• Volunteer Management Conference Fees/Expenses
• Printing (applications, handbooks, forms)
• Background checks
• Refreshments, meals, lunch stipends
• Uniforms
• Appreciation/Recognition gifts
• Recognition Awards/Luncheons
• Other

Program Planning

• Find local and online resources for

managing a volunteer program

– Metro Volunteers – Points of Light Foundation – Community Resource Center – Colorado Nonprofit Association – DOVIA

Recruiting Volunteers

• Identify who you want to recruit, then find them.
• Online opportunities

– metrovolunteers.org – volunteermatch.org – Nextdoor.com

• Corporate Volunteer Programs

– Retail, Insurance Companies, Banks, Business Associations

• Service Organizations

– Kiwanis, Rotary, Optimists

• Youth

– Builders Club, Key Clubs, Service Hours through school

• Seniors

– RSVP, AARP, Professional Retiree Groups

Recruiting and Placing

• Develop position descriptions for volunteer

recruitment and placement

• Develop and implement a targeted recruitment

strategy

• Define the techniques for screening, interviewing

and matching volunteers with positions

• Activity: Craft a volunteer recruitment message
• Interview and match volunteers to appropriate

positions

Hiring, Orientation, Training

• Interview ALL potential volunteers
• Conduct a background check
• Contact personal references
• Interview hard, manage easier
• Refuse a potential volunteer if they are not a

good fit for your agency

• Saying no upfront is easier than terminating

later

Training

• Review your Volunteer Position

Descriptions

– Look at the position and identify what type of training is needed for the volunteer to be able to do the job – Knowledge, Skills, Attitudes (perspectives/behaviors) – Conduct an Orientation for long term volunteers – Match the training to the work:

• Skill based training
• Same day training for event volunteers
• Job sheets or prototypes for specific tasks

Supervision

• Policies, procedures, operations
• Responsibilities and Functions of the

Volunteer (hours, dress code, attendance/tardiness policy …)

• The organization’s responsibility to

volunteers (safe work space, supervisor, meaningful work …)

• Guide and Support volunteers

– Peanut butter and jelly exercise – Take care of the person, not the task.

Give them the tools they need to get the job done

Evaluation

Type Focus Notes Process-based Program design and deficiencies How are volunteers oriented to the program? Are they receiving adequate training? What do volunteers see as strengths and weaknesses? Goals-based The degree to which the program met its predefined goals Did the program achieve its goals? How were the goals established? Were there adequate resources to meet the goals? Outcomes-based Determining if the activities performed led to the outcomes needed Did the outcomes refer to a specific change due to the activity?

Recognition

• Plan to recognize your volunteers:

– Make sure your volunteers are identified on your agency’s organization chart – Develop and communicate your agency’s volunteer (points, hours) earning chart – Purchase volunteer “perks”:

• Uniforms
• Name badges
• Gifts
• Prizes

Recognition

• Volunteer Appreciation Week – in April

– Schedule a formal or informal event to recognize your volunteers – Write thank you notes to your volunteers – Do something fun with your volunteers

• Luncheon
• Verbal and written recognition for

accomplishments

• Games
• Give away your conference swag

Recognition

• End of year

– Make certificates for your volunteers stating number

• f hours they have given to your agency (and the

value of that time) – Year end summary of volunteer hours and projects – Year end summary of volunteer hours and their value (2016: $24.14/hour – independentsector.org) – Year end celebration of volunteerism and their contribution to your agency

Retaining Volunteers

• Communicate with your agency’s staff or personnel

regarding your volunteer program

– Program overview – Updates – Expectations – Make sure your own staff is updated regarding your program and can answer questions from volunteers or refer them to the right person.

• Schedule meetings with your volunteers to get their

feedback on their experience/expectations with your agency

Retaining Volunteers

• Say “Thank You” every time you see them.
• Ask them how they feel

– Create a volunteer satisfaction survey – Schedule volunteer review/feedback session

• Feed them.
• Treat them well.
• Let them know they are appreciated.

Retaining Your Volunteers – Have fun with them!

Make the time you spend with your volunteers as fun as you can possibly make it.

Retaining Volunteers – Provide meaningful work!

Retaining Volunteers – explain how their work benefits the community or your agency

Retaining volunteers – Feed them!

Say “Thank you” in as many ways as you can!

• Thank you!
• Thank you!
• Thank you!
• Thank you!
• Thank you!
• Thank you!

Volunteer Program Resources

• www.pointsoflight.org
• www.volunteeringandservice.org
• www.doviacolorado.org
• www.metrovolunteers.org
• www.volunteermatch.org
• www.crcamerica.org
• www.coloradononprofits.org

Points of Light

• www.pointsoflight.org

What We Do Points of Light – the world’s largest

• rganization dedicated to volunteer service

– mobilizes millions of people to take action and change the world. To bring the power of people where it’s needed most, we…

National Conference

• www.volunteeringandservice.org
• Service Unites, Points of Light's Conference on

Volunteering and Service, is the largest service-related convening of nonprofit, government, business and civic leaders in the world. Each year, thousands of people who really care about the future of volunteer service convene in one place - to learn from, share with, and get inspired by one another - to work together to increase the number of volunteers in the world and the impact of the work they do.

Directors of Volunteers in Agencies

• www.doviacolorado.org
• DOVIA is the premier professional
• rganization for volunteer managers,
• ffering trainings, networking events, and

an annual conference to make your work more effective now, and to enrich your career for years to come. Learning best practices is the key to success.

Volunteer Management Certificate

• www.metrovolunteers.org
• March 13-May 30
• The Volunteer Management Training Series (VMTS)

consists of six modules created by the Points of Light Institute, and is designed to give you a comprehensive understanding of the major components of a nonprofit Volunteer Management program.

• The classes may be taken individually or as a series.

Each session costs $50, and you can take the entire series for $225. To earn the Volunteer Management Certificate, you must complete the entire series.

Recruiting

• www.volunteermatch.org

VolunteerMatch is the most effective way to recruit highly qualified volunteers for your

• nonprofit. We match you with people who

are passionate about and committed to your cause, and who can help when and where you need them.

Internships

• Check local colleges and university

websites for criteria and processes regarding hiring paid and/or unpaid interns.

Questions?

Susan Saito

Community Education Specialist

West Metro Fire Rescue

433 South Allison Parkway Lakewood, Colorado 80226 (303) 989-4307, ext. 537 ssaito@westmetrofire.org

www.westmetrofire.org