Voic e s of Civility ented by members of the Civility Task Force - - PowerPoint PPT Presentation

Voic e s of Civility

ented by members of the Civility Task Force

fessional Development Day rch 14, 2014

John L

• c ke on L

a ng ua g e a nd Unde rsta nding

The ends of language in our discourse with others being chiefly these three: First, to make known man’s thoughts or ideas to another; Secondly, to do it with as much ease and quickness as possible; and Thirdly, thereby to convey then knowledge of things: language is either abused or deficient, when it fails of any of these three.

An Essay Concerning Human Understanding

Introduction Introduction

Accreditation Standard II.A.3.C Student Learning Programs and Services

“A recognition of what it means to be an ethical human being and effective citizen: qualities include an appreciation of ethical principles, civility and interpersonal skills; respect for cultural diversity; historical and aesthetic sensitivity; and the willingness to assume civic, political, and social responsibilities locally, nationally, and globally.”

Faculty Classified Students Administration

F

• rming the T

ask F

• rc e

Participants/Attendees Participants/Attendees at T at Task Force sk Force Meetings Meetings

a (Chair) ns za a die and g g an Kee ka en helton u‐Nguyen mpson stool (Consultant) evens enor

Purpose of T Purpose of Task Force ask Force

Formulate a civility statement Select, modify, and prioritize recommendations for action to promote civility within the district Delineate related tasks and implementation Set work plan, timelines and means of reporting in the areas of civility recommendations

Campus Climate Campus Climate

. Conduct Climate Survey‐ Priority 3

Clima te Surve y

In April 2013, the district‐ wide Civility Task Force charged the Office of Research and Institutional Effectiveness (RIE) with conducting a survey designed to measure the perception of students, faculty and staff as to the status of civility within the district.

Surve y re sponde nts F T / PT sta tus by E mploye e T ype

Administrator

• r Manager

(N =17) Classified Staff (N =67) Confidential Staff (N=5) Faculty (N = 115)

Full‐time 100% 88% 80% 54% Part‐Time /Adjunct 0% 12% 20% 46%

Stude nt re sponde nts sta tus by c a mpus

Evergreen Valley College (N= 700) San José City College (N = 792) Workforce Institute (N = 12) First Year 28.8% 27.5% 41.6% Second Year 31.1% 32.6% 8.4% Third Year or Over 40.1% 39.9% 50%

Surve y Re sults

Students concerned with professors being rude to students, clean and safe physical environment

Ke y Re sults from Surve y

Politeness, tolerance, decency, respect, courtesy, and ethical behavior, professionalism, compassion, and honesty.

Respondents object to/witness employees and supervisors talk harshly to each other/talk negatively about others. Students and staff concerned with being treated with courtesy when visiting other departments. Respondents agree that staff, faculty, and students should have training in civility as well as events to promote civility.

Definition

• f Civility

Be Nice Student Centered Customer Service Training

5.62 5.49 5.28 5.49 5.39 5.24 5.24 5.35 5.53

5 1 2 3 4 5 6 7

Unethical Professional Practices Overly Chastising Subordinates Using Harsh Language Towards Others

Figure 1 Comparing Sensitivity of Uncivil Behavior

Evergreen Valley San Jose City District Office

Where 1 is “not offended” and 6 is “extremely offended“

Your Voic e s

Students were asked:

“What are some actions that you would suggest people take to promote civil school environment

Faculty and Staff were asked:

“What are some actions that you would suggest people take to promote more civil work environment?”

Ope n- e nde d que stions

• 1. Transparency/Leadership
• 2. Email policy/proper use of email/think before you write
• 3. Training
• 4. Integrity/hold people accountable
• 5. Be positive/open minded/forgiveness/say hi to others
• 6. Treat all groups the same/fairly/inclusiveness
• 7. Take pride in yourself/behavior/clean language
• 8. Golden rule/put yourself in anotherʹs shoes
• 9. Be a role model/look in the mirror/it begins with me
• 10. Discuss topics politely/listening/manners/respect each
• ther

T

• p 10 T

he me s for Sta ff a nd F a c ulty

• 1. Golden rule/put yourself in another's shoes/Be positive/open minded/

forgiveness/say hi to others

• 2. Take pride in your surroundings/don't litter/improve the

surroundings/improve safety/no smoking etc.

• 3. Have more events/socialize/get to know each other/meetings
• 4. Helpless/hopeless/can't be done/no idea
• 5. Pride in yourself/clean language/behavior
• 6. Focus on students/help students/remember students/education
• 7. Change nothing/Keep things the same
• 8. Understand other points of view/respect the opinions of others/be sensitive
• 9. Improve/promote/value customer service
• 10. Discuss topics politely/listening to others/polite disagreement/ manners/

respect each other

T

• p 10 T

he me s for Stude nts

Ne xt Ste ps

• Dialogues among faculty, staff and students regarding civility.
• A marketing/branding campaign where civility is promoted to the

employees, students, and community as a part of the culture of SJECCD.

• Reduce non‐business related email by offering moderated options for

employees to express their views and/or share good news with one another.

• Opportunities for students to become aware of their options for

getting involved.

• Training for faculty and staff about what civility is and how it impacts

their personal work environment.

• Emphasize customer service and student centeredness in all aspects
• f the district’s work.
• mme nda tions/ Sug g e stions

T hic h Nha t Ha nh on Re a l Communic a tion

Hanh is speaking about religious misunderstandings but we can replace the word “tradition” with the word “point of view” or “position.”

…if brothers and sisters in the same tradition cannot understand and communicate with each other, how can they communicate with those

• utside their tradition? For dialogue

to be fruitful, we need to live deeply

• ur own tradition and, at the same

time, listen deeply to others. Through the practice of deep looking and deep listening, we become free, able to see the beauty and values in our own and

• thers’ tradition.

Living Buddha Living Christ

“I think the only way to improve civil environment at school is that individual students and other member of evergreen faculty really take the time to apply the principle to treat others the way you want to be treated. The golden rule is very true, if we all lived by that the world would be a very different place.” Full‐time Student In summa ry

ue stions/ Disc ussion