Virtual Visits Mary Graham Director of Network Innovation & - PowerPoint PPT Presentation

Virtual Visits Mary Graham Director of Network Innovation & Education

Our stakeholders Plan Agent Member/ Employer Patient Relationship Provider Gov’t

Provider engagement

Access to Care and Patient Experience Outcomes Fair and Clinical Transparent Collaboration Costs Triple Aim Cost Experience Continuous Economic Quality Alignment Improvement

Access

Transparency isn’t just to help people shop… it’s to engage

Transparency XYZ facility Any Town, MI

Continuous improvement

Economic alignment

Clinical collaboration Working with providers to change care delivery

Change Attack chronic disease the way care is delivered

Why virtual visits?

Respond to Improve access Improve patient market to care experience

• Reviewed available solutions • Selected MDLive - Founded in 2006 - 24/7/365 availability - Board-certified network physicians - Medical treatment protocols

By the numbers

3,000+ members registered 902 visits with MDLive

Virtual visits with MDLive 600 508 500 394 400 300 2015 Visits 2014 Visits 200 134 109 104 80 100 71 57 53 48 46 46 44 38 27 23 14 8 0 Jan. Feb. March April May June July Aug. Sept. Oct. Nov. Dec. YTD 2015 / YE 2014

Calls during practice hours: Peds visits (0-17 years) 7a-7p 12% Visits with RX 68% 53% Based on CY2014 Data

Satisfaction with Visit Where patients would have gone 1% 6% 3% 11% Urgent Care Excellent Very Good Emergency Room 25% Good 26% PCP 55% Fair 65% Poor Other 8% Based on CY2014 Data

Award Winning Virtual visits wins 2014 MAHP Pinnacle Award

Goal = Network solutions

We pay for telemedicine Priorityhealth.com/provider >Provider manual >Procedures and services >Telemedicine

Terms and types Telemedicine • Billable interactive clinical services – Remote/Hosted (synchronous) – Direct to Consumer (synchronous) – Store and Forward (asynchronous) Telehealth • Broader field of distance health activities (CME, etc.) • Clinical remote monitoring (usually at home)

Telemedicine options • Telemonitoring : Post discharge follow-up, cardio, diabetes, HTN, case management • Tele-Education: CDE, lactation • Compassionate Programs • Tele-ED: Critical access consults with trauma centers and sub-specialist • Teleconsults: Ophthalmology, Audiology, Stroke, Burn • Translation/ASL services

Opportunities for providers • More in-office visits for those who must be seen in-person • Stay connected with your snowbirds • Vacationing patients