Virtual Visits Mary Graham Director of Network Innovation & - - PowerPoint PPT Presentation

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Virtual Visits Mary Graham Director of Network Innovation & - - PowerPoint PPT Presentation

Jan 14, 2023 344 likes •692 views

Virtual Visits Mary Graham Director of Network Innovation & Education Our stakeholders Plan Agent Member/ Employer Patient Relationship Provider Govt Provider engagement Access to Care and Patient Experience Outcomes Fair and

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Virtual Visits

Mary Graham

Director of Network Innovation & Education

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Our stakeholders

Relationship

Plan Gov’t Provider

Member/ Patient

Agent Employer

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Provider engagement

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Access to Care and Patient Experience Fair and Transparent Costs Continuous Quality Improvement Economic Alignment Clinical Collaboration

Outcomes

Experience

Cost Triple Aim

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Access

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Transparency isn’t just to help people shop… it’s to engage

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Transparency

XYZ facility Any Town, MI
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Continuous improvement

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Economic alignment

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Working with providers to change care delivery

Clinical collaboration

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Attack chronic disease

Change the way care is delivered

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Why virtual visits?

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Respond to market Improve access to care Improve patient experience

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  • Reviewed available solutions
  • Selected MDLive
  • Founded in 2006
  • 24/7/365 availability
  • Board-certified network

physicians

  • Medical treatment protocols
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By the numbers

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3,000+

members registered 902 visits with MDLive

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SLIDE 24 80 71 109 134 394 8 14 46 46 48 23 38 27 44 53 57 104 508 100 200 300 400 500 600 Jan. Feb. March April May June July Aug. Sept. Oct. Nov. Dec. YTD 2015 / YE 2014 2015 Visits 2014 Visits

Virtual visits with MDLive

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53%

Visits with RX

12%

Peds visits (0-17 years)

68%

Calls during practice hours: 7a-7p

Based on CY2014 Data

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65% 25% 6% 3% 1%

Satisfaction with Visit

Excellent Very Good Good Fair Poor 55% 8% 26% 11%

Where patients would have gone

Urgent Care Emergency Room PCP Other

Based on CY2014 Data

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Award Winning

Virtual visits wins 2014 MAHP Pinnacle Award

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Goal = Network solutions

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We pay for telemedicine

Priorityhealth.com/provider >Provider manual >Procedures and services >Telemedicine

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Terms and types

Telemedicine

  • Billable interactive clinical services

– Remote/Hosted (synchronous) – Direct to Consumer (synchronous) – Store and Forward (asynchronous) Telehealth

  • Broader field of distance health activities (CME, etc.)
  • Clinical remote monitoring (usually at home)
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Telemedicine options

  • Telemonitoring: Post discharge follow-up, cardio,

diabetes, HTN, case management

  • Tele-Education: CDE, lactation
  • Compassionate Programs
  • Tele-ED: Critical access consults with trauma centers

and sub-specialist

  • Teleconsults: Ophthalmology, Audiology, Stroke, Burn
  • Translation/ASL services
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Opportunities for providers

  • More in-office visits for those who must

be seen in-person

  • Stay connected with your snowbirds
  • Vacationing patients
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