Using Design Thinking to Create Better Test Cases - - PDF document
W5 Test Techniques Wednesday, October 2nd, 2019 11:30 AM Using Design Thinking to Create Better Test Cases Presented by:
¡ ¡ W5 ¡
Test ¡Techniques ¡ Wednesday, ¡October ¡2nd, ¡2019 ¡11:30 ¡AM ¡ ¡ ¡ ¡ ¡Using ¡Design ¡Thinking ¡to ¡Create ¡Better ¡ Test ¡Cases ¡ ¡
Presented ¡by: ¡ ¡ ¡¡ Larissa ¡Rosochansky ¡
¡ Avanade ¡ ¡ Brought ¡to ¡you ¡by: ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ 888-‑-‑-‑268-‑-‑-‑8770 ¡·√·√ ¡904-‑-‑-‑278-‑-‑-‑0524 ¡-‑ ¡info@techwell.com ¡-‑ ¡http://www.starwest.techwell.com/ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Larissa ¡Rosochansky ¡
¡ Larissa ¡Rosochansky ¡is ¡the ¡head ¡of ¡Intelligent ¡Automation ¡at ¡Avanade. ¡Prior ¡to ¡that, ¡ she ¡was ¡the ¡head ¡of ¡Testing ¡and ¡Automation ¡at ¡IBM ¡Brazil ¡for ¡several ¡years. ¡She ¡has ¡ been ¡working ¡with ¡design ¡thinking, ¡project ¡management, ¡quality ¡assurance, ¡and ¡ software ¡testing ¡for ¡the ¡last ¡fifteen ¡years. ¡She ¡has ¡worked ¡in ¡many ¡roles, ¡including ¡ coaching ¡and ¡managing ¡projects ¡and ¡teams. ¡Since ¡2016 ¡Larissa ¡has ¡been ¡coaching ¡ teams ¡to ¡deliver ¡more ¡value ¡in ¡their ¡projects ¡using ¡design ¡thinking ¡for ¡internal ¡and ¡ commercial ¡accounts. ¡Larissa ¡holds ¡a ¡law ¡degree ¡and ¡a ¡specialization ¡in ¡software ¡ engineering ¡and ¡is ¡a ¡certified ¡PMP ¡by ¡PMI, ¡ITIL ¡Foundation ¡by ¡EXIN, ¡and ¡PSM ¡I ¡by ¡ Scrum.org, ¡and ¡has ¡the ¡IT ¡Specialist ¡Level ¡2 ¡-‑ ¡Test ¡Discipline ¡Badge ¡and ¡Design ¡ Thinking ¡Co-‑Creator ¡Badge ¡from ¡IBM. ¡ ¡ 1 HOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K YHOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K Y HOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K YAbout Me
Head of Intelligent Automation and Testing Services at Avanade, former Head of Test Services and Design Thinking Chapter at IBM Brazil, I have been working with automation, project management, quality assurance, and software test for the past fifteen years. I hold a specialization in Software Engineering and am PMP certified by PMI, PSM-I by Scrum.Org, ITIL Foundation by EXIN, Design Thinker co-creator badge and IT Specialist Level 2–Test Discipline Badge from IBM.
Larissa Rosochansky
lrosocha@gmail.com
https://br.linkedin.com/in/lrosocha
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L A R I S S A R O S O C H A N S K YHOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K Y 4 HOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K YHOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K Y 5 HOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K YHOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K YDESIGN THINKING IS A USER CENTRIC FRAMEWORK TO SOLVE
A BUSINESS CHALLENGE
DELIVERING THE BEST EXPERIENCE FOR OUR USERS
IS DESIGN THINKING?
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L A R I S S A R O S O C H A N S K YHOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K YDIVERGE! CONVERGE! CLUSTERING!
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L A R I S S A R O S O C H A N S K YHOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K YTools ls Comple lete Process Sprintbase, InVision, Mural, Miro
DESIGN THINKING FRAMEWORK
EMPATHIZE EMPATHIZE
Who is your user?
DEFIN DEFINE
What is the test scenario to be tested?
IDEATE IDEATE
Brainstorm about the paths to be exercised
PROTOTYPE PROTOTYPE
Build the test case for your user
TEST TEST
Share the test case with the business
To Tools Typeform, Zoom, Creatlr Exe Exercises
Empathy mapping, Empathy Interviews
To Tools Smaply, Userforge, MakeMyPersona Exe Exercises
Customer jou journey map, Space saturate and group, Mind Mapping, Why how
laddering, Design Pro rompt, PoV, Affinity mapping
To Tools Typeform, Zoom, Creatlr Exe Exercises
Brainstorm, Bodystorm, Four category method, Six thinking hats, Idea validation board, Bingo selection, now wow how matrix
To Tools Boords, Mockingbird, POP, InVision Exe Exercises
Low fidelity, high fidelity, Minimum viable product
To Tools UserTesting, HotJar, PingPong Exe Exercises
Usability testing, User testing, Wizard-of-Oz prototyping, Feedback capture grid, Remote usability testing, field studies
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L A R I S S A R O S O C H A N S K YDEVELOPMENT LIFECYCLE AND TEST LIFECYCLE
Development Cycle Test Cycle
Planning User Acceptance Grooming Product Backlog Sprint Planning Sprint Execution Concept Hardening Sprint
Estimates
Criteria
Plan lanning
▪ Create Estimates ▪ Create Test Plan
Gro rooming
▪ Create Backlog Release ▪ Acceptance Criteria
Exit it
▪ Execute UAT
Test Strategy
Criteria
Release
Defects
Test Reports
Concept
▪ Create Test Strategy
Strategy
Exit
Plan lanning
▪ Define Product Backlog Item (or Stories) ▪ Create Test Readiness Criteria ▪ Create Test Scenarios
Criteria
Scenarios
Criteria
Environment
Execution
▪ Test Design ▪ Create Manual and Automated Test Cases ▪ Test Results
deployed on UAT
Execution
▪ Execute Regression Test ▪ Execute Non Functional Test
Entr try Entr try Entry Entry Entr try Entr try Entr try Exit Exit Exit Exit Exit
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L A R I S S A R O S O C H A N S K YHOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K YWhat is th the Test Case?
A Test Case is a set of actio ions executed to verify a particular feature or functionality of your software
precondition, certain expected and actual results developed for specific test scenario to verify any requirement.
What is a Test Scenario?
A Test Scenario is defined as any functionality that can be tested. It is a collective set of test cases which helps the testing team to determine the positive and negative characteristics of the project. Test Scenario gives a hig igh-level id idea of what we need to test.
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L A R I S S A R O S O C H A N S K YHow mig ight we __________ (what problem needs solving or improvement?) for __________ (which person is most affected by this?) Design a better way for __________ (which person is most affected?) to __________ (what does this person need to be able to do?)
DESIGN PROMPT
SELECTING PERSONAS AND UNDERSTANDING THE PROBLEM
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L A R I S S A R O S O C H A N S K YHOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K YWHO IS OUR USER?
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L A R I S S A R O S O C H A N S K YEMPATHY MAP
Quotes
What do they say or need to say to others?
Expectations & Reactions
What do they think about the sit ituation?
Values
How does this person fe feel l about their jo job?
Actions
What do they do to get their jo job done?
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L A R I S S A R O S O C H A N S K YHOW TO CREATE BETTER TEST CASES | DESIGN THINKING
L A R I S S A R O S O C H A N S K YWHAT IS OUR USER JOURNEY?
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L A R I S S A R O S O C H A N S K YUSER JOURNEY MAPPING
DESIGNS THE E2E PROCESS EACH STEP IS ONE TEST SCENARIO
TEST SCENARIO ->
> JOURNEY MAPPING -> > TEST CASE
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L A R I S S A R O S O C H A N S K YSte tep 1 Ste tep 2 Ste tep 3 Step 4 Step 5 Ste tep 6
CUSTOMER JOURNEY MAPPING
IN THIS CASE, THE USER OF THE GIVEN SYSTEM
Feeling Thinking Doing Every thought brings a feeling
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L A R I S S A R O S O C H A N S K YIDEATION - BAD THOUGHTS – BAD FEELINGS
WHY – HOW LADDERING
Why? Why? How? How? Why? How? Negative Path 1 Negative Path 2 Negative Path 3
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L A R I S S A R O S O C H A N S K YTest Scenario
Each Step of our User Journey
Test Conditions
Break Happy Path and Negative Path
Mapping
Detailed steps for the Test Scenario
Pain in Points
Identify Bad feelings/thoughts
Divide the E2E Process into smaller parts – this is your test scenario – example: Login, Buying Process, Payment Split the happy path apart, write the test case. Why/How Laddering to discover negative test cases Write the negative ones What are the steps the user will do to complete that section? Example: select an item, add to the cart What are the bad thoughts/feelings? Inefficiency? What could go wrong? Exercise all bad paths.
1 2 3 4
TEST SCENARIO TO TEST CASE PROCESS
USING JOURNEY MAPPING
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L A R I S S A R O S O C H A N S K YSte tep 1 Ste tep 2 Ste tep 3 Step 4 Step 5 Ste tep 6
CUSTOMER JOURNEY MAPPING
DESIGN ALL TEST CASES TOGETHER! Expected Results
Action
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L A R I S S A R O S O C H A N S K YWORKSHOP
4 TO
TO 7
7 – MULTIDISCIPLINARY
IMEFRAME AND WHAT EXERCISES TO TO BE BE APPLIED
INVITES
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L A R I S S A R O S O C H A N S K Ylrosocha@gmail.com
https://br.linkedin.com/in/lrosocha