User-centered design of Business Communities. The Influence of - - PowerPoint PPT Presentation

User-centered design of Business Communities.

The Influence of diversity factors an usage motives.

André Calero Valdez, Anne Kathrin Schaar, Martina Ziefle

Agenda

§ Background information & motivation – Changes in the business world – Social network services – a potential solution? – User-Centered Community Design § Study: “User-centered design of business communities. – Research questions – Sample – Central findings § Discussion, limitations, future work

The working world in an upheaval

Change from production to innovation

– Knowledge = central resource of todays economies

New working time models

– Parental leave, – Stay abroad – Home office

Demographic change

– Retirement of baby-boomer generation (shrinking workforce)

Arising challenges

• Loss of knowledge is to compensate
• Solutions for a sustainable knowledge

storage must be installed

• Need for flexible structures for

communication and knowledge exchange

• Lack of qualified new hires

Social networking sites (SNS) – an applicable solution?

Theoretical benefits of SNS

• Support communication
• Support collaboration
• Map social structures
• Provide knowledge storage
• Proven successful in private

scenarios

http://www.gsn-norderney.de/wp-content/uploads/soziale-netzwerke.jpg

Practical applicability in the working context: Is it feasible? ÞEmpirical evaluation

?

“User-centered design of business

• communities. The influence of diversity

factors on motives to use communities in professional settings.”

Study

The approach of user-centered community design

Influence of diversity aspects on usage motivation, incentives and usability

The approach of user-centered community design

Influence of diversity aspects on usage motivation, incentives and usability

Research Question

Do certain user diversity factors (age,

gender, social media expertise, achievement motivation, perceived locus of control)

influence the motives to use social media professionally?

RQ5: Does personality (FFM) influence the willingness to disclose data in different contexts? RQ6: Is there an impact of moderating variables on the willingness

Research design

§ Online Questionnaire

– Two parts:

• 1. Independent variables
• Age, gender, perceived locus of control over technology

(ploc), achievement motivation (AMI, short version), social media expertise (SME),

• 2. Evaluation of dependent variables on a scenario basis
• 11 motives to use social media professionally (3 items each)

fun, control, financial rewards, social interaction, acknowledgement, ease of use, autonomy, information, self- portrayal, feedback, institutional fit

Sample

§ N=72 § Age range: 21 to 63 years (M = 40.31, SD = 11.65) § Gender almost balanced ( = 36 ; = 38) § High educational level (50% with university degree) § Job tenure: M = 18.63 years (SD = 12.42) – Current employment: 1 to 40 years (M = 8.86, SD = 8.66) § High self-reported locus of control § SNS usage more likely for private than business § Achievement motivation above average

Results: Motives for professional social media use

Comparision of mean evaluation of motives to use social media professionally on a six- point Likert-scale (1 = total confirmation, 6 = total rejection)

1" 2" 3" 4" 5" 6"

acknowledgements" self6portrayal" financial"rewards" control" fun" feedback" social"interac>on" contact" ins>tu>onal"fit" autonomy" informa>on" total%rejec*on %%%%%%%%%%%%%%%%%%%%%%%% %%total%confirma*on% usage%mo*ves%

Evalua*on%of%usage%mo*ves%in%the%context%of%business% communi*es%

Results: Correlations between diversity factors and motives

Level of significance: * p<.05, ** p<0.01

Discussion

§

Classical diversity factors (age & gender) show a low (if any) correlation with usage motives

§

Information & autonomy are central usage motives

§

Achievement motivation is associated with many usage motives

– People with a high score in AMI are generally more inclined to motivational aspects even in the context business related affairs

§

Expertise and positive experience leads to a higher evaluation of usage motives

§

A higher level of expertise might lead to a stronger perceived need for the opportunities of social media

Lessons learned and future research

Main insight

§

Social media still needs new research models for a prediction of acceptance

§

For a successful integration of social media into business internal context more research is needed to uncover the ambivalent character of social media Future research

§

Investigation of other diversity factors and different branches of industry

§

Validation of identified patterns

Thank you for your attention! Contact

RWTH Aachen University, Human-Computer Interaction Center Campus-Boulevard 57 52074 Aachen, Germany

Dipl.-Inform. André Calero Valdez

Phone: +49 (0) 241/ 80 49239 E-Mail: calero-valdez@comm.rwth-aachen.de