Update on the Organizational Improvement Initiatives 20 May 2010 - - PowerPoint PPT Presentation

Unite for Children

Update on the Organizational Improvement Initiatives

20 May 2010

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Organizational Review Report, 2007: Five Strategic Shifts Recommended

• Sharpen Programme Focus, Formulation & Strategy
• Realign Structures & Systems to Deliver Quality

Results

• Position UNICEF as a Global Knowledge Leader for

Children

• Enhance Partnerships for Resources & Results
• Manage for Performance

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Ten Organizational Improvement Initiatives

Business Process Improvement One ERP Dynamic Programmes Accountability System ERM Global Partnerships Organizational Performance Knowledge & Content Management

Talent / Leadership Management / Development

Internal Communication

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Programme Excellence Operations Performance

Accountability & Risk Management

Effective Resource Planning & Implementation IPSAS

Four Result Areas of the Organizational Improvement Process

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• 1. Improved Accountability and

Effective Risk Management

Better understanding of roles, responsibilities and functions and more risk informed management policies and practices

Progress to date:

• Accountability System Paper approved June 2009
• Enterprise Risk Management Policy issued May 2009

Ongoing Work:

• Internal Accountability Framework being updated
• Risk management training, tools and governance mechanisms

being rolled out

• Regulatory Framework being updated

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UNICEF programmes are more dynamic, strategic, responsive and innovative

Progress to date:

• Simplified programme results structure and multi-year/rolling

workplan developed and piloted at country level

• Programme Cooperation Agreement and Small Scale

Funding Agreement modalities improved

• Strategic Framework for Partnerships and Collaborative

Relationships approved June 2009

• Communities of Practice institutionalized among knowledge

management tools

• 2. Programme Excellence

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Ongoing Work:

• Simplified programme results structure and multi-year/rolling

workplans implemented in all offices

– Programme component results (PCR) and intermediate results (IR) more focused on results for children – Complementary to interagency programming efforts and UNDAF – Ensure greater harmonization with national planning, budgeting and reporting cycles

• Plan of action for Strategic Framework for Partnerships and

Collaborative Relationships being implemented

• Knowledge Management Framework being developed
• 2. Programme Excellence (cont).

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• 3. Operations Performance

More efficient business models and processes optimize the use of organizational resources

Progress to date:

• New and Emerging Talent (NETI); Leadership and

Development (LDI) Initiatives; Management Development and Assessment Centres (MADC) launched

• E-PAS: on-line 180° performance appraisal system
• UNICEF Employment (e-Recruitment) on-line
• ICON – Internal Communications Network
• Business process simplification in procurement, travel

management, harmonized cash transfers, contract review and approval, etc.

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• 3. Operations Performance (cont.)

Ongoing Work:

• Supply Customer Relationship Management system

– New web-based supply catalogue – Improved customer enquiry management – On-line cost estimates and order tracking for internal and external customers

• New procedures developed for general service recruitment

and performance assessment

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• 4. Effective Resource Planning

and Implementation and IPSAS

Web-based enterprise resource planning system provides single organizational platform for implementation of improvements and adoption of IPSAS

Progress to date:

• Blueprint for realization of VISION/One ERP finalized,

integrating business process improvements and IPSAS compliance requirements

• Architecture for Performance Management Information

System established

• Roadmap for IPSAS compliance

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Ongoing Work:

• Programme Manager Dashboard being introduced:

– Operations Performance – Programme Performance Reporting

• VISION / One ERP effective 1 January 2012 in all offices
• IPSAS Compliance as of 1 January 2012
• Full Performance Management Information System
• rganization-wide
• 4. Effective Resource Planning and

Implementation and IPSAS (cont.)

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Ensuring Success of the Organizational Improvement Process

• Strengthened governance and coordination through:

– Convergence of four result areas under single project board – Network of Divisional Coordinators – Draft improvement results framework

• Increased internal and interagency consultation

provides valuable feedback:

– Workshops and WebEx sessions with Field Reference Group members and country office pilots – Participation in UN Coherence and Delivering as One fora – Headquarters-level interagency networks

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• Engagement of senior management at all levels to

lead change

– Regional Management Team meetings – Deputy Representative and Operations Managers meetings – Global and Regional Technical Network Meetings

• Effective communication to all staff at all levels

– Targeted approach for staff whose roles and functions are most affected – Capitalize on existing internal communication tools – Promote cascading and peer-to-peer communications

Ensuring Success of the Organizational Improvement Process (cont.)

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• Coordinated approach to learning and training:

– In synch with improvement communications strategy – Minimum disruption to staff and offices – Linked to country programme cycles – Phased, hands-on, learner centred and cascading approaches – Integrated into existing trainings and mechanisms

• Implement 360° Intranet site:

– Timely information sharing – Information resource on all improvement issues

Ensuring Success of the Organizational Improvement Process (cont.)

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2010 2011 January 2012

December 2010 Risk Management tools & governance mechanisms Accountability Framework Regulatory Framework January 2011 Simplified Programme Results Structure & Multi- year/rolling Workplans Implementation of the Plan of Action for Strategic Framework for Partnerships & Collaborative Relationships June 2010 Supply Customer Relations Management System January 2011 Programme Manager Dashboard component of Performance Management Information System VISION / One ERP Full Performance Management Information System IPSAS Compliance Improvements Training and Roll Out