Understanding usefulness of IT in business Aim Determine learning - - PDF document

Jens Kaasbøll INF 3280, 4 Feb 2016

Understanding usefulness of IT in business

• Aim

– Determine learning objectives for use of the application

– Assignment 1

– Make Business oriented models

• Core literature:

– Chapter 3 Learning business fit

• Additional literature

– Coulson et.al. (2003) ERP training strategies: conceptual training and the formation of accurate mental models – You can get the points without reading the statistics

1

• 2b. Understanding

usefulness of IT in business

• 2b. Compare model and experience
• 2a. Understanding

usefulness of IT in

• wn tasks
• 1. IT skill
• 2a. Compare task

and functionality When scanning a new invoice, I place it there and push the scanner

• button. Then I drag the file to the

end of the invoice list. Scanned invoices are simple to

• retrive. Now I can just search the

company name and the invoice also pops up. Previously, we had to look them up in a binder. And you know, they weren’t always there. With the digital invoice, all those concerned can view and check it. It has saved us from more expenses than our FaceBook marketing has brought in.

2

Business oriented model Minimal Manual

Jens Kaasbøll INF 3280, 4 Feb 2016

Task + Instructions

Output from DHIS2 – Data set report

Data set reports enable print and export to Excel of Data sets. Both facility data and data aggregated at district and higher levels are available.

• 1. Click on the Apps button.
• 2. Click the Reports button.
• 3. …

Time trends with Visualizer

A line chart displays how health and health services change over time.

• 1. Click on the Apps button.
• 2. Click on the Data Visualizer button.
• 3. …

3

Minimal Manual =

Why isn’t understanding personal usefulness enough?

• Yes, I know the intranet system, but it is more convenient

to use the same mail system for all messages – Staff in a high security company

• This structured XML editor is only something that the IT

people wants us to use. The layout becomes better with Word.

Information systems may have business benefits

• But create additional burdens for individuals

4

Jens Kaasbøll INF 3280, 4 Feb 2016

Illustration + text

Business oriented model

• 2b. Understanding

usefulness of IT in business

Compare model and experience Confronting misconceptions

Oral or written feedback Quiz with explanations

5

• 2a. Understanding

usefulness of IT in

• wn tasks

Business oriented model – Task flow

6

Jens Kaasbøll INF 3280, 4 Feb 2016

Business oriented model – Task flow

Information Decision Action

7

50000 100000 2005 2007 2009

Malaria cases Nets distributed

Business oriented model – Task flow

When is data entered? Timeliness

Data quality is important for making the right decisions at the right time. For example, Fruit district entered their malaria data late. Therefore, they missed the information that malaria came both earlier and stronger this year. Hence, they distributed the bed nets too late.

Story and reasoning text. Not suitable in slides

8

Jens Kaasbøll INF 3280, 4 Feb 2016

Business oriented model – Information flow

9

Information flow – centered on one person

10

DHIS Measles doses: 223 Measles coverage: 89% Fish District Office Measles coverage: 72% Cat District Office

Jens Kaasbøll INF 3280, 4 Feb 2016

Testing business understanding and confronting business misunderstanding

Quiz with explanations

11

Why is data validation important?

a) This avoids recounting the registers.

Wrong answer. Data validation might trigger a recount if the number seems erroneous.

b) To complete the data entry form, such that superiors can get

reports. Wrong answer. Data validation helps improving data quality.

c) To get accurate data, so well informed decisions can be

made. Correct answer.

– not for slides

Confronting business misunderstanding

12

• Oral

The measles es indicato tor for the country try is alrea eady y calcul ulate ted to 78%, , so my values ues don’t need to be entered. No, , we need your values ues too.

• . When you enter

er your r immunizati tion

• n numbers

ers, , the countr try y indicato tor will be modified ed. .

Jens Kaasbøll INF 3280, 4 Feb 2016

Illustration + text

Business oriented model

• 2b. Understanding

usefulness of IT in business

Compare model and experience Confronting misconceptions

Oral or written feedback Quiz with explanations

13

• 2a. Understanding

usefulness of IT in

• wn tasks

Slow learners in particular Slow learners in particular

14

c Which problems of understanding have you encountered amongst non-IT people?

Jens Kaasbøll INF 3280, 4 Feb 2016

Technology Acceptance Model – 2003

15

Perceived usefulness Perceived ease of use Social influence Facilitating conditions Time of use

Implications for teaching

16

• Convince learners about personal usefulness

– Practice – Reflection

• Convince learners about organisational benefits

– Reflection

• Make learners experience that colleagues learn and use
• Make sure that the software and hardware are working

– Otherwise demotivating

• 2. Make sure users understand the

usefulness of the IT.