Trusted Leaders Get the Best Results Dr. Monica Scamardo - - PDF document
2/22/2016 Trusted Leaders Get the Best Results Dr. Monica Scamardo monica@variateconsulting.com Relationship Between Trust & Results Results Accountability Commitment Difficult Conversations Trust Lencioni, 2002 1 2/22/2016
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monica@variateconsulting.com
Results Accountability Commitment Difficult Conversations Trust
Relationship Between Trust & Results
Lencioni, 2002
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“Trust is the willingness of one to be vulnerable to the actions of another whose behavior and actions they cannot control.”
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Competence Benevolence Character
Resource: Mayer, Davis & Schrooman, 1995
productivity job satisfaction high performance collaborative teams positive opinions
innovative behavior crucial communications goal achievement
alignment
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Engaged vs Actively Disengaged
to the organization
impact customer service & costs
work
relationships
high levels
they say and do
by
accomplishing a task rather than achieving an outcome
about the organization
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The failure to build collaborative working relationships with a boss is the most common reason for the premature resignation from the
The cost to replace an employee is somewhere between one and two years' pay and benefits.
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suspiciousness turnover presenteeism marginal work lack of communication time wasted increased
gossip fear
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Make & Keep Commitments Setting Clear Expectations Explain Decisions & Direction Give Recognition Seek & Implement Feedback Use Empathy Acknowledge Errors Engage in Difficult Conversations