2/22/2016 Trusted Leaders Get the Best Results Dr. Monica Scamardo monica@variateconsulting.com Relationship Between Trust & Results Results Accountability Commitment Difficult Conversations Trust Lencioni, 2002 1
2/22/2016 “Trust is the willingness of one to be vulnerable to the actions of another whose behavior and actions they cannot control.” --Academy of Management 2
2/22/2016 Components of Trust Character Competence Benevolence Resource: Mayer, Davis & Schrooman, 1995 Results of a Trusted Leader organizational job high productivity satisfaction performance collaborative positive opinions innovative of leader teams behavior crucial goal organizational communications achievement alignment 3
2/22/2016 Engaged vs Actively Disengaged • Work with passion • Are negative in what they say and do • Profound connection to the organization • Resistant to change • Believe they can • Do just enough to get impact customer by service & costs • Focus on • Fully involved in their accomplishing a task work rather than achieving an outcome • Use their talents • Unhappy at work • Develop productive relationships • Rarely take initiative • Consistently perform at • Say critical things high levels about the organization 4
2/22/2016 The Cost of Distrust The failure to build collaborative working relationships with a boss is the most common reason for the premature resignation from the workplace. (Sweeney , 1999) The cost to replace an employee is somewhere between one and two years' pay and benefits . --HR Review, 2004 What are the 3 causes of distrust in organizations & teams? 5
2/22/2016 Results of Low Trust turnover presenteeism suspiciousness marginal work lack of time wasted communication increased gossip fear operating costs 6
2/22/2016 Best Practices for Building Trust Make & Keep Commitments Setting Clear Expectations Explain Decisions & Direction Give Recognition Seek & Implement Feedback Use Empathy Acknowledge Errors Engage in Difficult Conversations 7
Recommend
More recommend
