Metropolitan Transportation Commission Presentation Triennial Performance Audit of the San Francisco Municipal Transportation Agency (SFMTA) SFMTA Policy and Governance Committee August 19, 2016 1
Metropolitan Transportation Commission Contents I. Introduction II. Data Collection and Reporting Methods III. TDA Performance Trends IV. Compliance with PUC Requirements V. Functional Area Performance VI. Recommendations 2
Metropolitan I. Introduction Transportation Commission Audit Plan Audit Period • FYs 2012-13, 2013-14 and 2014-15 Audit Activities • Review data collection, management and reporting methods. • TDA performance indicator trend analysis. • Compliance with statutory and regulatory requirements. • Review actions to implement prior audit recommendations. • Functional area performance review. • Conclusions, commentary and recommendations. 3
Metropolitan II. Data Collection and Reporting Methods Transportation Commission Compliance with TDA Requirements Compliance TDA Statistics Finding Operating Costs In Compliance Vehicle Service Hours In Compliance Vehicle Service Miles In Compliance Unlinked Passengers Compliance with Follow-up Full-time Equivalents In Compliance 4
Metropolitan II. Data Collection and Reporting Methods Transportation Commission Unlinked Passenger Data Issues Motor Coach and Trolley Coach • Errors were reported with Automatic Passenger Counter (APC) system. • SFMTA is working to ensure that its APC systems are properly functioning. Paratransit • Passenger trip data reported to the NTD had not been validated. • Inconsistencies resulted from NTD data reported directly by the contractor versus monthly ridership data reported by the broker. • Audit period NTD data shows declines in ridership, while validated monthly report data shows relatively steady ridership. 5
Metropolitan III. TDA Performance Trends Transportation Commission Operating Cost per Vehicle (Car) Service Hour $500.00 $434.59 $450.00 $392.67 $400.00 $350.00 $339.91 $300.00 $269.62 $250.00 $195.98 $200.00 $169.53 $150.00 $176.63 $154.71 $100.00 $50.00 $74.76 $61.90 $0.00 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 Motor Coach Trolley Coach Light Rail Cable Car Paratransit 6
Metropolitan III. TDA Performance Trends Transportation Commission Passengers per Vehicle (Car) Service Hour 120.0 100.0 94.6 78.7 80.0 63.9 63.7 70.0 60.0 64.5 55.1 49.9 40.0 20.0 3.4 2.7 0.0 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 Motor Coach Trolley Coach Light Rail Cable Car Paratransit 7
Metropolitan III. TDA Performance Trends Transportation Commission Operating Cost per Passenger $35.00 $30.00 $29.39 $25.00 $20.00 $18.23 $15.00 $8.72 $10.00 $7.12 $5.00 $3.59 $3.43 $3.08 $2.65 $2.74 $2.21 $0.00 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 Motor Coach Trolley Coach Light Rail Cable Car Paratransit 8
Metropolitan IV. Compliance with PUC Requirements Transportation Commission Summary of Findings Compliance Code Reference Description Finding CHP Certification In Compliance PUC99251 Operator-to-Vehicle Staffing In Compliance PUC99264 PUC99314.5(e) Part-Time Drivers and Contracting In Compliance (1)(2) Reduced Fare Eligibility In Compliance PUC99155 PUC99155.1(a) Welfare-to-Work In Compliance (1)(2) PUC99314.7, Joint Revenue Sharing Agreements In Compliance Gov’t Code 66516, MTC Res. Nos. 3837, 4073 Process for Evaluation of Passenger In Compliance PUC99246(d) Needs 9
Metropolitan V. Functional Area Performance Transportation Commission Functional Areas Examined by Mode System- Motor Trolley Light Cable Functional Area Paratransit wide Coach Coach Rail Car Management, Administration & Marketing Service Planning Operations Maintenance Safety 10
Metropolitan V. Functional Area Performance Transportation Commission Performance Summary – Systemwide Three-Year Performance Measure Change Administrative Cost per Vehicle Service Hour 31.9% Farebox Revenue Recovery Ratio 12.6% Complaints per 100,000 Passenger Trips 2.5% Lost Days Due to Industrial Accidents 0.8% 11
Metropolitan V. Functional Area Performance Transportation Commission Performance Summary – Fixed-Route Services Three-Year Change Performance Measure Motor Trolley Light Cable Coach Coach Rail Car SERVICE PLANNING Operator Pay-to-Platform 7.1% 6.2% 5.8% 8.0% Hours – Scheduled Vehicle Service Hours to Total 1.0% 0.1% 0.3% 0.0% Hours OPERATIONS Vehicle Operations Cost per 4.0% 10.6% 17.3% 15.0% Veh. Svc. Hour Operator Pay-to-Platform 9.6% 6.8% 12.0% 9.6% Hours – Actual Time points On-Time to Total 6.5% 1.5% 1.0% 4.6% Time points 12
Metropolitan V. Functional Area Performance Transportation Commission Performance Summary – Fixed-Route Services, continued Three-Year Change Performance Measure Motor Trolley Light Cable Coach Coach Rail Car MAINTENANCE Vehicle Maintenance Cost per 18.4% 34.4% 2.3% 29.0% Veh. Svc. Mile Mean Distance Between Major 32.5% 11.1% 1.3% 37.6% Failures SAFETY Preventable Accidents per 15.7% 15.9% 2.9% 60.4% 100,000 Veh. Miles 13
Metropolitan V. Functional Area Performance Transportation Commission Performance Summary – Paratransit Three-Year Performance Measure Change ADA Trips On-Time to Total ADA Trips 5.0% Trip Cancellations to Total ADA Trips 2.0% Missed Trips per 10,000 Total Trips 13.4% No-Shows to Total ADA Trips 2.3% Complaints per 10,000 Passenger Trips 47.8% 14
Metropolitan VI. Recommendations Transportation Commission Two recommendations resulted from the audit . . . 1. Continue efforts toward obtaining accurate results from SFMTA’s automatic passenger counters. 2. Ensure that paratransit passenger trip data is consistent and accurate across all reporting systems. 15
Metropolitan Transportation Commission Thank you for your attention! We are happy to answer any questions you may have . . . 16
Recommend
More recommend
