Triennial Performance Audit of the San Francisco Municipal - - PowerPoint PPT Presentation

Metropolitan Transportation Commission

SFMTA Policy and Governance Committee August 19, 2016

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Triennial Performance Audit

• f the

San Francisco Municipal Transportation Agency (SFMTA)

Presentation

Metropolitan Transportation Commission

Contents

I. Introduction II. Data Collection and Reporting Methods

• III. TDA Performance Trends
• IV. Compliance with PUC Requirements
• V. Functional Area Performance
• VI. Recommendations

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Metropolitan Transportation Commission

Audit Plan

• Audit Period
• FYs 2012-13, 2013-14 and 2014-15
• Audit Activities
• Review data collection, management and reporting methods.
• TDA performance indicator trend analysis.
• Compliance with statutory and regulatory requirements.
• Review actions to implement prior audit recommendations.
• Functional area performance review.
• Conclusions, commentary and recommendations.

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• I. Introduction

Metropolitan Transportation Commission

Compliance with TDA Requirements

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• II. Data Collection and Reporting Methods

TDA Statistics Compliance Finding Operating Costs In Compliance Vehicle Service Hours In Compliance Vehicle Service Miles In Compliance Unlinked Passengers Compliance with Follow-up Full-time Equivalents In Compliance

Metropolitan Transportation Commission

Unlinked Passenger Data Issues

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• Motor Coach and Trolley Coach
• Errors were reported with Automatic Passenger Counter (APC)

system.

• SFMTA is working to ensure that its APC systems are properly

functioning.

• Paratransit
• Passenger trip data reported to the NTD had not been validated.
• Inconsistencies resulted from NTD data reported directly by the

contractor versus monthly ridership data reported by the broker.

• Audit period NTD data shows declines in ridership, while validated

monthly report data shows relatively steady ridership.

• II. Data Collection and Reporting Methods

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Operating Cost per Vehicle (Car) Service Hour

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• III. TDA Performance Trends

$169.53 $195.98 $154.71 $176.63 $269.62 $339.91 $392.67 $434.59 $61.90 $74.76

$0.00 $50.00 $100.00 $150.00 $200.00 $250.00 $300.00 $350.00 $400.00 $450.00 $500.00 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 Motor Coach Trolley Coach Light Rail Cable Car Paratransit

Metropolitan Transportation Commission

Passengers per Vehicle (Car) Service Hour

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• III. TDA Performance Trends

63.9 63.7 70.0 64.5 78.7 94.6 55.1 49.9 3.4 2.7

0.0 20.0 40.0 60.0 80.0 100.0 120.0 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 Motor Coach Trolley Coach Light Rail Cable Car Paratransit

Metropolitan Transportation Commission

Operating Cost per Passenger

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• III. TDA Performance Trends

$2.65 $3.08 $2.21 $2.74 $3.43 $3.59 $7.12 $8.72 $18.23 $29.39

$0.00 $5.00 $10.00 $15.00 $20.00 $25.00 $30.00 $35.00 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 Motor Coach Trolley Coach Light Rail Cable Car Paratransit

Metropolitan Transportation Commission

Summary of Findings

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• IV. Compliance with PUC Requirements

Code Reference Description Compliance Finding PUC99251 CHP Certification In Compliance PUC99264 Operator-to-Vehicle Staffing In Compliance PUC99314.5(e) (1)(2) Part-Time Drivers and Contracting In Compliance PUC99155 Reduced Fare Eligibility In Compliance PUC99155.1(a) (1)(2) Welfare-to-Work In Compliance PUC99314.7, Gov’t Code 66516, MTC Res. Nos. 3837, 4073 Joint Revenue Sharing Agreements In Compliance PUC99246(d) Process for Evaluation of Passenger Needs In Compliance

Metropolitan Transportation Commission

Functional Areas Examined by Mode

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• V. Functional Area Performance

Functional Area System- wide Motor Coach Trolley Coach Light Rail Cable Car Paratransit Management, Administration & Marketing



Service Planning

    

Operations

    

Maintenance

    

Safety

    

Metropolitan Transportation Commission

Performance Summary – Systemwide

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• V. Functional Area Performance

Performance Measure Three-Year Change Administrative Cost per Vehicle Service Hour 31.9% Farebox Revenue Recovery Ratio 12.6% Complaints per 100,000 Passenger Trips 2.5% Lost Days Due to Industrial Accidents 0.8%

Metropolitan Transportation Commission

Performance Summary – Fixed-Route Services

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• V. Functional Area Performance

Performance Measure Three-Year Change Motor Coach Trolley Coach Light Rail Cable Car SERVICE PLANNING Operator Pay-to-Platform Hours – Scheduled 7.1% 6.2% 5.8% 8.0% Vehicle Service Hours to Total Hours 1.0% 0.1% 0.3% 0.0% OPERATIONS Vehicle Operations Cost per

• Veh. Svc. Hour

4.0% 10.6% 17.3% 15.0% Operator Pay-to-Platform Hours – Actual 9.6% 6.8% 12.0% 9.6% Time points On-Time to Total Time points 6.5% 1.5% 1.0% 4.6%

Metropolitan Transportation Commission

Performance Summary – Fixed-Route Services, continued

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• V. Functional Area Performance

Performance Measure Three-Year Change Motor Coach Trolley Coach Light Rail Cable Car MAINTENANCE Vehicle Maintenance Cost per

• Veh. Svc. Mile

18.4% 34.4% 2.3% 29.0% Mean Distance Between Major Failures 32.5% 11.1% 1.3% 37.6% SAFETY Preventable Accidents per 100,000 Veh. Miles 15.7% 15.9% 2.9% 60.4%

Metropolitan Transportation Commission

Performance Summary – Paratransit

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• V. Functional Area Performance

Performance Measure Three-Year Change ADA Trips On-Time to Total ADA Trips 5.0% Trip Cancellations to Total ADA Trips 2.0% Missed Trips per 10,000 Total Trips 13.4% No-Shows to Total ADA Trips 2.3% Complaints per 10,000 Passenger Trips 47.8%

Metropolitan Transportation Commission

Two recommendations resulted from the audit . . .

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1. Continue efforts toward obtaining accurate results from SFMTA’s automatic passenger counters. 2. Ensure that paratransit passenger trip data is consistent and accurate across all reporting systems.

• VI. Recommendations

Metropolitan Transportation Commission

Thank you for your attention! We are happy to answer any questions you may have . . .

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