[PPT] - TransLink Open Board Meeting Thursday, September 28, 2017 Public PowerPoint Presentation

SLIDE 1

TransLink Open Board Meeting

Thursday, September 28, 2017

SLIDE 2

Public Delegations

SLIDE 3

CEO Report

Kevin Desmond, TransLink CEO

SLIDE 4

BC Rapid Transit Company Report

Vivienne King, President & General Manager

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TRANSLINK OPEN BOARD MEETING September 28, 2017: Vivienne King President & General Manager British Columbia Rapid Transit Company

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6

SkyTrain and West Coast Express Year to Date June 2017

Performance

Expo & Millennium Target WCE Target

On Time Performance

95.1% 95.0% 97.7% 97.8%

Percentage of Service Hours Delivered

99.6% 99.5% 99.9% 99.9%

Customer Satisfaction

8.1 8.1 N/A N/A

Mystery Shopper

95.6% 95.0% 99.2% 97.0%

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State of Good Repair

7

Completed ultra-sonic testing on entire system – to determine rail

defects

Turnout Replacement Project



Replaced three turnouts in Q2



On target to complete replacement schedule

SLIDE 8

State of Good Repair

8

Running Rail Replacement Project

Replaced 1000m of the planned 5000m
2017 project complete by first week of Q4

Rail Grinding Maintenance Program

16 km complete with plan to grind a

further 76 km by year end

SLIDE 9

Evergreen Track Noise

9

Perform Grinding Work

Break in Period (elevated

noise for approx. 2-6 weeks)

Ongoing Monitoring / Improvements

Applied similar grinding methodology, but had different

results.

Evergreen Grinding: July 6-13 and August 25-26 and Labour

Day long weekend for regrinding

Tracking and evaluating customer complaints
Monitoring regularly and taking action to remedy

SLIDE 10

2017 SkyTrain Track Noise Complaints

10

July noise complaints: 73 of the 96 complaints or 76% were from the Evergreen Extension.
August noise complaints: 27 of the 53 complaints or 51% were from the Evergreen Extension.
As of September 11th: 6 noise complaints, 5 of the 6 complaints were from the Evergreen Extension.

20 40 60 80 100 120

Total Track Noise Complaints

2017: 238 Track Noise Complaints – YTD (as of Sept 11th)

Jan 3% Feb 5% March 5% April 7% May 8% June 7% July 40% August 22% September 3%

Total Track Noise Complaints

Jan Feb March April May June July August September

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Customer Experience & Performance Reporting

Operational Customer Experience Delivery: Falcon Pilot Project – Staff / Customer Safety.

11

“This was my first time visiting Vancouver and my second time in

Canada. It is the care, concern

and hospitality that your employees showed me that left a lasting impression on me! Most appreciative!”

Building and refining our Performance Reporting activities – Data Governance Model and Visual Management Centre. Personal face-to-face conversations with SkyTrain neighbours.

“An STA went out of his way and beyond. He was very enthused, helpful and engaging with the information he was conveying. He was very concise and really opened customers eyes to what compass had to offer.”

SLIDE 12

Customer Service Activities

Metrotown Station Upgrade

Opened four new escalators Opened West Station House Entrance

12

SkyTrain Attendant for a day

President and VP, Operations shadowed STAs and interacted with customers

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Questions?

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Coast Mountain Bus Company Report

Haydn Acheson, President & General Manager

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Fleet update
Double-decker trial
HandyDART
Summer special events
Service changes
SeaBus
Richmond Transit Centre

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Fleet update

SLIDE 17

Double-decker trial

Potential routes:

301 (Richmond-Brighouse-

Newtown Exchange express)

555 (Carvolth-Braid)
351 (Bridgeport-Crescent

Beach)

354 (White Rock-Bridgeport)
601 (Bridgeport-Boundary Bay)
620 (Tsawwassen Ferry-

Bridgeport)

SLIDE 18

HandyDART

Webform for HandyDART

Taxi feedback live

Customer service in-house

September 30

6,101 trips over target in

Q2

SLIDE 19

Delivering the 10-Year Vision: Bus service

April: 65,000 hours
Summer: 24,000 hours
September: 105,000 hours
December: 12,000 hours
Total for 2017: 206,000 hours
3% increase in total annual hours compared to 2016

SLIDE 20

Delivering the 10-Year Vision: Bus service

Highlights of September bus increases: Increased capacity on overcrowded routes by adding more trips:

620 Tsawwassen Ferry/Bridgeport Station
240 15th Street/Vancouver
351 Crescent Beach/Bridgeport Station

Frequency increases for post-secondary:

25 Brentwood Station/UBC
49 Metrotown Station/Dunbar Loop/UBC
84 UBC/VCC Station
130 Metrotown/Hastings/Kootenay/Cap U

Adding service for first time in growing neighbourhoods:

Clayton Heights (Surrey/Langley)
Morgan Creek (Surrey/White Rock)
Silver Valley (Maple Ridge)

SLIDE 21

Summer special events

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Richmond Transit Centre

LED technology:

500,000 kWh\year savings
59,039 kWh for month of August

alone, (32% reduction) Expected reductions:

33% in natural gas
24% in electricity
186 tonnes of CO2
$100,000 in utilities costs

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Questions?

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Transit Police Report

Doug LePard, Transit Police Chief

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TransLink Board Update September 2017

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Safety & Customer Service

“Pleased to see Constable Shipley speaking to us passengers on the train…it’s

nice to see a friendly, engaging member make us feel happy and safe in this cold crowded morning!” “@TransitPolice I would like to thank police for saving our son’s life. Our son had a massive seizure on Monday. Thank you.”

SLIDE 27

Safety & Customer Service

SLIDE 28

New Municipalities – New Customers

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Evergreen Extension

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Not very welcoming…

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Welcoming & Informative

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Recruiting

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Special Events Policing

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Special Events Policing

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TransLink Board Update September 2017

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Joint Committee on Transportation Planning & Funding Report

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Report of Joint Committee on Transportation Planning & Funding

37

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Entire 10-Year Vision Approved / Underway Funding Discussions In Progress Remaining Investments

Bus SeaBus

1 new SeaBus
10 min peak frequency; all-day FTN

service (every 15 mins or better)

1 new SeaBus
10 min peak frequency; all-day FTN

service (every 15 mins or better) HandyDART Expo & Millennium Lines

114 Expo/Millennium Line cars
Modernization of pow er and control

systems, expanded storage facilities

Upgrades to Expo/Millennium Line

stations

56 Expo/Millennium Lines cars
Upgrades to Expo/Millennium

stations

Upgrades to pow er and control

systems

58 Expo/Millennium Line cars

(including Broadw ay Extension)

Modernization of pow er and control

systems, expanded storage facilities

Upgrades to Expo/Millennium stations
Upgrades to Expo/Millennium

Line stations Canada Line

22 Canada Line cars
Upgrades to stations and systems
22 Canada Line cars
Upgrades to stations and systems
Upgrades to stations and systems
Upgrades to stations and

systems West Coast Express

10 WCE cars + locomotive
2 new locomotives
10 WCE cars

Transit Exchanges 13 new or expanded transit exchanges, including upgrades to Lonsdale Quay SeaBus Terminal

4 upgraded transit exchanges
Upgrades to Lonsdale Quay

SeaBus Terminal

2 additional exchanges as part of

SOFRT pre-construction work 2 upgraded transit exchanges 5 upgraded transit exchanges Major Projects

Millennium Line Broadw ay

Extension

South of Fraser Rapid Transit

(SOFRT)

Pattullo Bridge Replacement
Burnaby Mt Gondola
Pre-construction on Broadw ay

Extension

Pre-construction on Stage 1 SOFRT

(Surrey-Newton-Guildford LRT)

Design for Pattullo Bridge

Replacement

Construction of Broadw ay Extension
Construction of Stage 1 SOFRT

(Surrey-Newton-Guildford LRT)

Pattullo Bridge Replacement
Pre-construction on Stage 2 SOFRT

(Surrey-Langley Line)

Pre-construction of Burnaby Mt Gondola
Construction of Stage 2 SOFRT

(Surrey-Langley Line)

Construction of Burnaby

Mountain Gondola Major Roads Netw ork (MRN)

MRN expansion: 1% annual

increase + one-time 10% increase

MRN expansion: 1% annual

increase + one-time 10% increase Walking & Cycling Mobility Innovation

Integrated travel planning and

payment

New technologies and services
Vanpool pilot program
Innovation lab to explore mobility

concepts

Mobility pricing development
Mobility pricing implementation

Completing the 10-Year Vision for Metro Vancouver Transit & Transportation

DRAFT FOR DISCUSSION

Working assum ptions as of August 2017

25% increase in service 11 new B-Lines 10 new service areas 6% increase in service 2 new B-Lines 30% increase in service 7% increase in service 8% increase in service 9% increase in service 4 new B-Lines 5 new service areas

Approved investm ents dependent on enabling legislation for new regional developm ent fee Subject to refinem ent

MRN upgrades: $200M MRN seismic: $130M Regional Cycling $50M (25% of Vision) $32.5M (25% of Vision) $40M (20% of Vision) $26M (20% of Vision) $110M (55%) $71.5M (55%) $131M Walking Access to Transit: $35M $41.3M (32% of Vision) $12.5M (36% of Vision) $23.8M (18% of Vision) $10M (29% of Vision) $65.9M (50% of Vision) $12.5M (36% of Vision) 15% increase in service 10% increase in service 5 new B-Lines 5 new service areas

CEO calling it “New Mobility”
Item 2.1

SLIDE 39

2017 2018

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Pattullo Investment Plan Service Expansion & New Rapid Transit Investment Plan Engagement and Consultation

Document development Confirm senior government and regional funding Finalize scope and costs Plan approval Confirm senior government funding and financing Financial analysis Finalize major transit costs Finalize rail, bus, HD, MRN Financial analysis Document development Project Partnership Agreement development Project Partnership Agreement development Updates to Regional Transportation Advisory Committee (RTAC) and Regional Planning Advisory Committee (RPAC) Funding Strategy Municipal Working Group Municipal updates Public consultation (online only) Public consultation Municipal updates (on request) Engagement w orkshops Plan approval

Timeline to Complete the 10-Year Vision

Item 2.1

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Federal capital funding:

~$2.2B, or about 33% of total costs, for three rapid transit projects in

the “Phase Two” plan: Millennium Line Broadway Extension (MLBE), 27KM Surrey-Langley LRT, SkyTrain Upgrade Strategy

To be confirmed once business cases are finalized this fall

Provincial capital commitments:

40% of capital costs for the10-Year Vision
Confirmation of capital funding for Phase Two projects to come once

business cases are finalized and regional funding solution is found

40% of capital costs of Pattullo Bridge plus replacement revenues in

lieu of tolls

Item 2.1

Completing the 10-Year Vision

Funding required for next phase

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Regional capital and operating funding required:

25-30% of capital costs of the three rapid transit projects,
60% of capital costs for other projects in the next phase of Vision
plus 100% of operating costs of Vision projects
(Plus ongoing TransLink operations of all existing services)

Regional funding gap:

This funding required for the operating and remaining capital costs to

deliver the next phase of 10-Year Vision is the “regional funding gap”

Mayors’ Council has called on the province to work together to

identify a fair, affordable revenue source to fill this gap

Discussions underway with the Province of BC to identify a new

regional revenue source(s), for announcement this fall

Item 2.1

Completing the 10-Year Vision

Regional Funding Gap

SLIDE 42

Pattullo Bridge Replacement Investment Plan

Timeline & Key Milestones

42 2017

Apr May Jun Jul Aug Sep Oct Nov Dec

Pattullo Investment Plan

Document development Finalize scope and costs Confirm senior government funding and financing Financial analysis Project Partnership Agreement development Public consultation (online only) Municipal updates (on request) TransLink Board and Mayors’ Council Approval TransLink to issue RFQ for Pattullo Replacement Draft Business Case

Item 2.1

SLIDE 43

Scope: 4 Lane Bridge (expandable to 6), full scope road

connections

No Tolls, still pursuing Mobility Pricing
Procurement: Design Build Finance (DBF)
Project Cost: update to come once Business Case approved

by Province of BC

Funding Ask:
40% provincial capital contribution
annual operating subsidy from province in lieu of toll

revenue

TransLink pursuing National Trade Corridors Fund – not

included in Business Case

43

Pattullo Bridge Replacement Project

Update on business case

Item 2.1

SLIDE 44

Pattullo Bridge Replacement Investment Plan

Other Key Elements Prescribed in Vision – Potential future consideration of expansion to 6 lanes by Mayors’ Council will tie to road network-related performance metrics and, including reliability and delay, in a new Regional Road Network Strategy – Commitment to Mobility Pricing to manage demand in a fair manner: develop path forward for pricing based

n recommendations from the Mobility Pricing

Independent Commission

44 Item 2.1

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Service Expansion & New Rapid Transit Investment Plan (aka “Phase Two Plan”)

45 2017 2018

Sep Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Sep

Service Expansion & New Rapid Transit Investment Plan

Confirm senior government and regional funding Rapid Transit Finalize rail, bus, HD, MRN Financial analysis Document development Project Partnership Agreement development Municipal updates Public consultation Engagement w orkshops TransLink Board and Mayors’ Council Approval Regional Funding Agreement w ith Province Draft business cases Rapid Transit Projects Request for Qualifications Rapid Transit Projects Request for Proposals

Item 2.1

SLIDE 46

Request to the province for draft DCC legislation in the Spring

2018 legislative session to remove conditions on Phase One service expansion

Municipal working group process
Stakeholder and public consultations
Policy development:

– Preference to have new funding source enabled within TransLink’s legislation – Preference for municipalities to collect the DCC on TransLink’s behalf, similar to Greater Vancouver Sewerage and Drainage District DCC

Without a DCC approved by mid-2018, $15M to $20M/year

worth of Phase One Plan projects will be cancelled or deferred

18

Phase One Investment Plan

DCC for Transportation

Item 2.2

SLIDE 47

TransLink is requesting $121.15 million in Federal Gas Tax Fund funding from the GVRF for 180 new transit vehicles to:

Deliver the service expansion in the 2017-26 Investment

Plan;

Ensure transit fleet remains in state of good repair and

maintain transit system reliability;

Support the region’s environmental policies
TransLink’s Low Carbon Fleet Strategy
Metro Vancouver’s Integrated Air Quality and Greenhouse

Gas Management Plan

Metro Vancouver 2040 Shaping Our Future

DRAFT FOR DISCUSSION

20

Phase One Investment Plan

Federal Gas Tax Fund – application to Metro Vancouver

Item 2.2

SLIDE 48

Finance and Audit Committee

SLIDE 49

Planning and Stakeholder Relations Committee

SLIDE 50

Questions?

SLIDE 51

Noise Study of Rapid Transit Lines

Presentation to the TransLink Board of Directors September 28, 2017

SLIDE 52

Project Background

Noise complaints from residents living adjacent to rapid transit lines continue

to rise:

2014 - 190 complaints
2015 - 291 complaints
2016 - 307 complaints

52

Delegations have attended

TransLink Board meetings to raise the issue of SkyTrain noise

TransLink committed to

investigate noise mitigation

ptions

SLIDE 53

Current Practice

53

BCRTC receives complaint BCRTC Customer Service Department Reviews Written response Phone Call Personal visit BCRTC is implementing various activities to reduce noise levels including:

Running rail replacement
Purchase of a new rail

grinder to improve rail grinding program

Response Options:

SLIDE 54

Study Context: A Holistic Approach

This work is in addition to

continuous improvements in maintenance programs/practices to reduce noise levels from SkyTrain operations

54

Available noise reduction options

include:

Noise barriers
Station improvements
Retirement of Mark I cars
Rail modifications
Study has been launched to consider a holistic approach to all noise mitigation

possibilities including maintenance, operational, structural, architectural, and policy.

SLIDE 55

Work To Date

Analyzed all noise complaints from 2014

to 2016 (over 1000 complaints)

Analyzed density of complaints to

determine communities where noise measurements should occur

Developed work plan and scope of work

for noise study

55

SLIDE 56

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Density of Noise Complaints (2014 – 2016)

False Creek Commercial/Nanaimo Area Joyce-Collingwood Area MetroTown Area Brentwood Area Lougheed Town Centre Area Edmonds and 22ND Street Area Sapperton Area

SLIDE 57

Scope of Work

PHASE 1: FEASIBILITY STUDY

Phase 1a:
Include latest feedback from Evergreen

Extension

Measure noise from rapid transit operations in

communities with high noise complaints

Identify source/cause of noise
Phase 1b:
Review best practices, design standards, bylaws
Perform noise modelling
Identify noise mitigation options including high

level costs, implementation schedule and risks PHASE 2: IMPLEMENTATION

Implementation of noise mitigation options

57

SLIDE 58

Community Engagement

Working with community stakeholders

is a key part of this study

Community stakeholder group

representatives will be invited to:

Receive regular progress updates
n the study work and distribute

to their communities

Recommend locations for noise

measurements to occur

Review noise measurement results
Consult on possible mitigation
ptions
Expectations Management

58

SLIDE 59

Schedule

59

Late 2017/early 2018 - work with public

to identify locations to gather noise measurements; start data collection and analysis

Summer 2018 - Complete gathering

noise measurements; develop options

Second half of 2018 – Evaluate

appropriate options and target to start implementing less complex solutions

2019+ - Target to start implementing

more complex solutions, subject to business cases and approvals

SLIDE 60

Questions?

60

SLIDE 61

Ridership Update

Geoff Cross, Vice President Transportation Planning and Policy

Presentation to the TransLink Board of Directors September 28, 2017

SLIDE 62

Record Ridership Continues

YTD (Jan to Aug 2017) – 270.5 M boardings

Monthly Boardings in August are up 7.3%
YTD Boardings are up 6.2%
YTD Boardings by mode, Jan 1 – Aug 31, 2017:
Bus: 164.3 M (+ 3.2%)
SkyTrain: 100.8M (+ 11.9%)
SeaBus: 3.9 M (+ 6.9%)
West Coast Express: 1.6m (- 5.9%)

SLIDE 63

SLIDE 64

Macro Drivers of Growth

Both Internal and External Factors Pushing Ridership Up

Strong Economy my and and Emp mployme ment In Increasing cost of f driving More and Better Services Attractive ve Fares

SLIDE 65

Ridership is growing almost everywhere

Some parts of the system are experiencing exceptional growth (>10%)

Significant increases throughout Surrey and North Delta

Downtown rapid transit stations New developments at Marine Drive and Templeton

SLIDE 66

0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6

Index for Growth of Station Entries (opening week = 1)

Canada Line (2009) *no olympics* Evergreen Extension (2017)

Start of year 2

Ridership on Evergreen Continues to Grow

30% more boardings compared to when it first opened

SLIDE 67

363 372 733 741

New Routes

SLIDE 68

Questions?

SLIDE 69

Human Resources and Governance Committee

SLIDE 70