Transforming Customer Experience Investor Day December 14, 2017 - - PowerPoint PPT Presentation

Transforming Customer Experience

Investor Day December 14, 2017

Preliminary Statements

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Forward Looking Statements This document contains certain forward-looking statements. These statements are based on the company’s current expectations as to the outcome and timing of future events. All statements, other than statements of historical facts, that address activities or results that the company plans, expects, believes, projects, estimates or anticipates will, should or may occur in the future are forward-looking

• statements. Actual results for future periods may differ materially from those expressed or implied by

these forward-looking statements due to a number of uncertainties and other factors, including

• perating risks, liquidity risks, legislative or regulatory developments, market factors and current or

future litigation. For a discussion of these and other factors affecting the company’s business and prospects, see the company’s annual, quarterly and other reports filed with the Securities and Exchange Commission. The company undertakes no obligation to update or revise forward-looking statements to reflect changed assumptions, the occurrence of unanticipated events or changes to future operating results over time. Other Information This information should be read in conjunction with, and not in lieu of, the company’s annual, quarterly and other reports filed with the Securities and Exchange Commission. Those reports contain important information about the company’s business and performance, including financial statements prepared in accordance with U.S. generally accepted accounting principles, as well as a description of the important risk factors that may materially and adversely affect our business, financial condition or results of operations. All market comparisons are based on available information from similar publicly traded companies.

Company Overview

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EZCORP is a leading provider of pawn loans in the United States and Latin America. At our pawn stores we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers 43% of EZCORP total pawn stores are now in Latin America, specifically Mexico, Guatemala, El Salvador, Honduras, and Peru. EZCORP has acquired 133 pawn stores in Latin America in Q1FY18

IPO Date 8/27/1991 Headquarters Austin, TX Market Capitalization

(52 Week Range as of 12/11/17)

$413m to $672m Share Price

(52 Week Range as of 12/11/17)

$7.60 to $12.35 Convertible Debt Due 2019 Bond Price

(52 Week Range as of 12/11/17)

92 to 103 Convertible Debt Due 2024 Bond Price

(Range from July 2017 offering completed)

101 to 140 Total Revenue in FY17 $748.0m Profit Before Tax in FY17 $43.2m Institutional Holdings 88% Index inclusion: Russell 2000, S&P SmallCap 600, S&P 1000, NASDAQ Composite United States 513 Latin America 382 Cash Max in Canada 27

PAWN STORE LOCATIONS as of 12/11/17 FINANCIAL SERVICES LOCATIONS as of 12/11/17 KEY STATISTICS

U.S. Pawn 57% Latin America Pawn 43%

EZCORP Pawn Store Count 12/11/17

EZCORP and FirstCash Share Price

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“To be the market leader in North America, within three years, in responsibly and respectfully meeting our customer’s desire for access to cash when they want it .“ Stuart Grimshaw, Chief Executive Officer of EZCORP, Inc.

July 29, 2015 EZCORP announced transformational customer focused 3-year strategic plan in July 29, 2015 EZCORP FirstCash

U.S. Financial Services business closed Renewed Executive Leadership Team including CEO and President of Pawn

Successful Execution of Business Transformation

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25 Pawn Stores acquired in FY15 Closed 25 underperforming pawn stores in U.S. and Mexico in FY15 Sold Grupo Finmart Investment in field management enabling more coaching & mentoring 6 U.S. pawn stores acquired in Q2FY16 Procurement

• pportunities identified

Store incentive plans re-aligned to operating contribution

INITIATIVES TO DRIVE CONTINUED PROFIT GROWTH

1. Geographic diversity and larger scale with 43% of total pawn stores now in Latin America 2. Significant runway for continued store openings and complementary acquisitions 3. Transforming customer experience 4. System driven transformation is underway 5. Tracking toward annual corporate expense of $50m in FY18

Mexico Buy/Sell business closed

Transformational customer focused 3-year strategic plan released JULY 2015 NOV 2017

Initiated deployment

• f upgraded POS

Initiated store refresh program Opened ten stores in Mexico in FY17. Plan to open ten stores in Mexico in FY18 Convertible debt due 2024 issued in July 2017; liquidity and debt maturity profile improved Favorable restructuring

• f note receivable

repayment arrangement with AlphaCredit Acquired 133 stores in Latin America in Q1FY18

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U.S. Financial Services business closed Renewed Executive Leadership Team including CEO and President of Pawn 25 Pawn Stores acquired in FY15 Closed 25 underperforming pawn stores in U.S. and Mexico in FY15 Sold Grupo Finmart Investment in field management enabling more coaching & mentoring 6 U.S. pawn stores acquired in Q2FY16 Procurement

• pportunities identified

Store incentive plans re-aligned to operating contribution

INITIATIVES TO DRIVE CONTINUED PROFIT GROWTH

1. Geographic diversity and larger scale with 43% of total pawn stores now in Latin America 2. Significant runway for continued store openings and complementary acquisitions 3. Transforming customer experience 4. System driven transformation is underway 5. Tracking toward annual corporate expense of $50m in FY18

Mexico Buy/Sell business closed

Transformational customer focused 3-year strategic plan released JULY 2015 NOV 2017

Initiated deployment

• f upgraded POS

Initiated store refresh program Opened ten stores in Mexico in FY17. Plan to open ten stores in Mexico in FY18 Convertible debt due 2024 issued in July 2017; liquidity and debt maturity profile improved Favorable restructuring

• f note receivable

repayment arrangement with AlphaCredit Acquired 133 stores in Latin America in Q1FY18

• Streamlined workflow
• Speed and scale deployments
• Access to new data sets
• Low capital intensity
• Predictive analytics
• Big data

Transforming Customer Experience

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Outstanding EBITDA Growth

$48.2 $63.9 $88.5 FY15 FY16 FY17

EBITDA Consolidated

Amounts in this slide are in millions and are adjusted for estimated impact of natural disasters in Q4FY17, restructuring and restatement charges, other discrete items and constant currency. Mexico Pawn excludes closed buy/sell business. See “EZCORP GAAP Results” and “GAAP to Non-GAAP Reconciliation.” Acquired 133 pawn stores and built three pawn stores in Latin America in Q1FY18

Disciplined Execution Driving EBITDA Growth

$9.4 $15.7 $20.6 FY15 FY16 FY17

EBITDA Mexico Pawn

Proven Pawn Expertise and Outstanding Results in Growth Market

EBITDA/Net Revenue Margin 12% 15% 23% EBITDA/Net Revenue Margin 23% 30% 35% # of Pawn Stores 232 239 246

$106.7 $113.5 $116.5 FY15 FY16 FY17

EBITDA U.S. Pawn

Market Leading Same Store PLO Growth and Expense Control Driving U.S. EBITDA Growth

EBITDA/Net Revenue Margin 31% 31% 31% # of Pawn Stores 522 520 513

Geographic Diversification and Significant Growth Potential in Latin America

U.S. Pawn 57% Latin America Stores on 9/30/17 28% Acquired and built stores in LatAm in Q1FY18 15%

EZCORP Pawn Store Count 12/11/17

43% of EZCORP total pawn stores are in Latin America as of December 4, 2017, specifically Mexico, Guatemala, El Salvador, Honduras, and Peru

Market Leading U.S. Same Store PLO Growth With Strong Operating Leverage

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Same Store PLO Growth

Two-Year Stacked YOY Growth

U.S. PAWN

EZCORP has achieved eight consecutive quarters of market leading U.S. Pawn Same Store PLO growth YOY

EZCORP FirstCash

Amounts in this slide are adjusted for estimated impact of natural disasters in Q4FY17, restructuring and restatement charges, and other discrete items. See “EZCORP GAAP Results” and “GAAP to Non-GAAP Reconciliation.” Weighted average based on available information from each company’s public filings. This information may be determined or calculated differently by companies, limiting the usefulness of these measures for comparative purposes.

EZCORP Net Revenue and Profit Before Tax

YOY Growth

Strong Same Store PLO growth and expense control driving U.S. operating leverage

Significant Compound PLO Growth Drives Profit

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Same Store PLO Growth

Two-Year Stacked YOY Growth

MEXICO PAWN

EZCORP FirstCash

Amounts in this slide are adjusted for discrete items and constant currency. Excludes closed Mexico buy/sell business. Mexico PLO balance both increased and decreased over the same period on a GAAP basis. See “EZCORP GAAP Results” and “GAAP to Non-GAAP Reconciliation.” Weighted average based on available information from each company’s public filings. This information may be determined or calculated differently by companies, limiting the usefulness of these measures for comparative purposes. * Excludes $0.5m looting expense; the impact of looting in 12 stores in January 2017 reduced revenue through stolen pawn loan collateral and inventory effecting PSC and sales in addition to $0.5m in expenses.

EZCORP Net Revenue and Profit Before Tax

YOY Growth

Significant Same Store PLO growth and expense control driving Mexico operating leverage EZCORP has achieved 13 consecutive quarters of Mexico Pawn double-digit Same Store PLO growth YOY

Fiscal Year 2017 Highlights Key Messages – Growth Potential Being Realized

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Amounts in this presentation are continuing operations only and comparisons are Q4FY17 relative to same period in prior year unless stated. Amounts in this slide are adjusted for estimated impact of natural disasters in Q4FY17, restructuring and restatement charges, other discrete items and constant currency. Mexico Pawn excludes closed buy/sell businesses. Mexico PLO balance both increased and decreased over the same period on a GAAP basis. See “EZCORP GAAP Results” and “GAAP to Non-GAAP Reconciliation.”

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• Focus on disciplined execution and expense control driving
• perating leverage

– GAAP EPS up $0.52 in Q4 and up $0.77 to $0.62 in FY17 – Adjusted EBITDA up 39%, or $24.6m, to $88.5m in FY17

• Tracking toward annual corporate expense of $50m in FY18
• Strong balance sheet with cash balance up 150% to $164m

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Geographic diversification and significant growth potential in Latin America

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• Acquired 133 pawn stores in five countries in Latin America

in Q1FY17

• Larger scale with 43% of total pawn stores now in Latin America, a

high growth market

• Compelling growth potential, significant runway for store openings and

complementary acquisition opportunities in Latin America

Mexico Pawn is fastest growing segment

• Same Store PLO up 11%; 13 consecutive double-digit quarters
• Profit growth up 80% CAGR in two-year period ended FY17
• 10 new stores in FY17. Significant runway for complementary acquisitions

and additional store openings

• Mexico Pawn was 17% of total pawn profit before tax in Q4FY17
• Same Store PLO up 3%; led the market in eight consecutive quarters
• PLO per store unadjusted of $289k; led the market in five

consecutive quarters

• U.S. Pawn was 83% of total pawn profit before tax in Q4FY17

U.S. Pawn leading the market Strong earnings growth and improved liquidity

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• Massive and highly fragmented markets
• High quality management team in place with in-country expertise
• Growth opportunities:

– Implement EZCORP’s upgraded systems, processes, and procedures – Expand general merchandise pawn loans and retail activities – Open new stores in attractive and under-penetrated markets – Complementary acquisition opportunities

TRANSACTIONS

EZCORP Acquired 133 Pawn Stores in Latin America in Q1FY18

PLATFORM FOR FUTURE EXPANSION

• Acquired GuatePrenda - MaxiEfectivo’s (“GPMX”)

112 pawn stores in Guatemala (72 stores), El Salvador (17 stores), Honduras (12 stores) and Peru (11 stores) in October 2017

• Acquired 21 pawn stores in Mexico in December 2017

COMPELLING FINANCIAL BENEFITS

• Accretive to earnings in FY18
• Geographic diversification
• Larger scale with 43% of total pawn stores now in Latin America, a high growth market

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Latin America Store Map

GUATEMALA (73) HONDURAS (12) MEXICO (269) PERU (11)

EZCORP acquired 112 stores and built a store in Central America in Q1FY18 EZCORP’s 269 store presence in Mexico includes 21 stores acquired by EZCORP in December 2017

Store count as of 12/11/17. *Calculated in constant currency. Mexico PLO balance both increased and decreased over the same period on a GAAP basis.

EL SALVADOR (17)

• 382 EZCORP Latin America pawn store

locations, including 133 stores acquired in Q1FY18 in Mexico, Guatemala, El Salvador, Honduras, and Peru

• Significant runway to expand general

merchandise pawn loans, continued store

• penings and acquisitions
• EZCORP achieved 13 consecutive quarters of

double-digit Same Store PLO growth YOY in Mexico*

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• Cloud-based infrastructure
• Upgraded IT will provide:

– Transforming customer experience – Efficient integration of acquisitions – Team Member on-boarding and training – Speed to market of new capabilities – Ability to plug and play

• Updating and evolving incentive

program

• Process innovation

Customer and PLO Growth Leadership Economic Efficiency & Scalability. Strong Margins And Operating Leverage

• Upgrading POS
• New “intelligent” predictive analytics
• f customer behavior and product

data to deliver improved experience to customers

• Continuous measurement of

customer experience and feedback

• Training, coaching & mentoring of

field team

Disciplined Store Acquisitions And New Stores. Potential To Accelerate Growth

• Significant runway for store
• penings and acquisitions
• Larger scale with 43% of total pawn

stores in Latin America, a potential high growth market

• Geographic diversification. Massive

and highly fragmented markets.

• High quality management team in

place with in-country expertise

Initiatives to Drive Long-Term Growth Investing in Pawn Fundamentals

Targeted investments in market leadership to meet our customers’ need for cash

The Reinvention of Pawn – Operations Focusing on Our Customer

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U.S. Financial Services business closed Renewed Executive Leadership Team including CEO and President of Pawn 25 Pawn Stores acquired in FY15 Closed 25 underperforming pawn stores in U.S. and Mexico in FY15 Sold Grupo Finmart Investment in field management enabling more coaching & mentoring 6 U.S. pawn stores acquired in Q2FY16 Procurement

• pportunities identified

Store incentive plans re-aligned to operating contribution

INITIATIVES TO DRIVE CONTINUED PROFIT GROWTH

1. Geographic diversity and larger scale with 43% of total pawn stores now in Latin America 2. Significant runway for continued store openings and complementary acquisitions 3. Transforming customer experience 4. System driven transformation is underway 5. Tracking toward annual corporate expense of $50m in FY18

Mexico Buy/Sell business closed

Transformational customer focused 3-year strategic plan released JULY 2015 NOV 2017

Initiated deployment

• f upgraded POS

Initiated store refresh program Opened ten stores in Mexico in FY17. Plan to open ten stores in Mexico in FY18 Convertible debt due 2024 issued in July 2017; liquidity and debt maturity profile improved Favorable restructuring

• f note receivable

repayment arrangement with AlphaCredit Acquired 133 stores in Latin America in Q1FY18

Transforming Customer Experience

Reinventing Pawn Operations

JULY 2015 NOV 2017

We serve a large market…

U.S. 20% of U.S. Households are underbanked (~25 million households)* 7% of U.S. Households are unbanked (~9 million households)* Latin America Growing consumer base Large underbanked and unbanked population

The opportunity is larger…

In addition to underbanked and unbanked households: There are many others who are “cash and credit constrained” The “cash and credit constrained consumer” does not have access to cash or credit to satisfy basic needs (and / or wants) at a particular point in time

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Pawn Customer

* 2015 FDIC National Survey of Unbanked and Underbanked Households;” published October 2016

Pawn Loan Process

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Sales Gross Profit $ Pawn Service Charges $

New Loan Made*

(Collateral Pledged)

Redeem Sale Forfeit

* Customer experience “moment of truth” Collateral becomes customers’ “credit card” (access to cash)

How Most Competitors Establish Loan Values

Paint Sprayer Resale Value $500 Competitor Loan Offer $200

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Establish Loan Value on… “Product Resale Value”

Leveraging All The Information: Not only on product, but even more importantly… focusing on the customer

How We Differentiate Ourselves

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Adding Customer to the Equation

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Visual

• Joe is a professional painter & uses the item

as a tool for his trade

• The item is well maintained

Communication

• Joe doesn’t want to sell the item
• Knew the “loan value”
• Stated when he would be back to pick it up
• Knew how to use the item

and more…Predictive Analytics

• Number of loans and redemptions
• Forfeitures
• Frequent use of the same collateral
• Subsequent changes in loan to value

The Customer Paint Sprayer The Product

The Move Toward Intelligent Lending

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INTELLIGENT PRODUCT DATA ANALYTICS

• Proprietary resale pricing by

manufacturer and “model number”

• Proprietary resale pricing by

manufacturer and “key attributes”

• Actual resale pricing of similar tier brands

with the same “key attributes”

• Direct input pricing by Product Pricing

Team

• All adjusted by condition grading: 3 tiers

INTELLIGENT CUSTOMER DATA ANALYTICS

• Visuals
• Qualifying questions
• Historic customer transactions
• Customer pickup rate by product

category

• Customer pickup rate in all product

categories

• Manual lending grid provides “loan to

value” multiplier

System provides access to customer behaviors, insights, and information

“Serve and satisfy our customer beyond their expectations” “Treat customer with dignity and respect” Quarterly Mystery Shop Program via video measures every store District Manager meeting with store team members to review film and rating

Expect What You Inspect

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Our Pawn Growth Drivers

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+

• =

=

INCOME STATEMENT ASSETS Purchases + Forfeitures

NET REVENUE TOTAL EXPENSES Profit Before Tax

Key Growth Drivers

Pawn Service Charges

#3 Pawn Loans Outstanding #2

Sales Gross Profit

#5

Pawn Loans Outstanding (PLO) is the most influential driver

• f revenue and profitability. EZCORP continued focus and

investment in satisfying customers’ need for cash whenever they need it is driving PLO, Net Revenue and profitable growth

Inventory #4

Quality & Tenure of Store Manager

#1

Store Managers are important to customer and Team Member experience and store performance. Pawn Loans Outstanding are secured loans, typically small, and fully collateralized by tangible personal property. No personal recourse to customers or negative credit

• reporting. Same Store basis is the most relevant measure of pawn growth.

We earn Pawn Service Charge revenue on pawn loans which varies primarily based upon statutory rates by state and loan valuations. Inventory for retail sales occur through pawn loan forfeitures and purchases of customers’ merchandise. If customer does not repay, renew or extend a loan, the collateral is forfeited to us and becomes inventory available for sale to drive sales gross profit.

Superior EZCORP U.S. Pawn Performance

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All charts on this slide are twelve months ended September 30 in 2015, 2016, and 2017. Public Pawn Competitors’ results are a weighted average based on public reports. Public Pawn Competitors’ 2016 per store averages not available on Pawn Service Charges, Sales, and Sales Gross Profit.

$250 $260 $270 $280 $290

2015 2016 2017 USD $000s

Pawn Loans Outstanding Per Store

EZCORP Public Pawn Competitors $80 $90 $100 $110 $120

2015 2016 2017 USD $000s

Pawn Service Charges Per Store

EZCORP Public Pawn Competitors $150 $160 $170 $180

2015 2016 2017 USD $000s

Sales Per Store

EZCORP Public Pawn Competitors $50 $60 $70

2015 2016 2017 USD $000s

Sales Gross Profit Per Store

EZCORP Public Pawn Competitors

Lending Disposition

Accelerating EZCORP Latin America Pawn Performance

24 $50 $75 $100

2015 2016 2017 USD $000s

Pawn Loans Outstanding Per Store

EZCORP Public Pawn Competitors $30 $40

2015 2016 2017 USD $000s

Pawn Service Charges Per Store

EZCORP Public Pawn Competitors

All charts on this slide are twelve months ended September 30 in 2015, 2016, and 2017.

$50 $60 $70 $80 $90 $100

2015 2016 2017 USD $000s

Sales Per Store

EZCORP Public Pawn Competitors $10 $20 $30 $40

2015 2016 2017 USD $000s

Sales Gross Profit Per Store

EZCORP Public Pawn Competitors

Lending Disposition

Upgraded Systems Underway

Customer Record Aggregation “Intelligent” Customer Grading “Intelligent” Product Pricing

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Upgraded POS

Upgraded Point of Sale System

• One screen rather than five look up screens to abstract

data

• All information consolidates on one screen
• No grids for manual insertion
• Loan to value is calculated and provided
• Pawnbroker can only adjust based on qualifying

questions and visual ques within defined loan value range

• Ensure consistent accurate loan to value by customer
• Systemic lending process
• Simplifies and accelerates new team member learning

curve

Benefits Upgraded POS brings data to team member that human brain is incapable of assembling!

The Reinvention of Pawn – Technology Focusing on Our Customer

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U.S. Financial Services business closed Renewed Executive Leadership Team including CEO and President of Pawn 25 Pawn Stores acquired in FY15 Closed 25 underperforming pawn stores in U.S. and Mexico in FY15 Sold Grupo Finmart Investment in field management enabling more coaching & mentoring 6 U.S. pawn stores acquired in Q2FY16 Procurement

• pportunities identified

Store incentive plans re-aligned to operating contribution

INITIATIVES TO DRIVE CONTINUED PROFIT GROWTH

1. Geographic diversity and larger scale with 43% of total pawn stores now in Latin America 2. Significant runway for continued store openings and complementary acquisitions 3. Transforming customer experience 4. System driven transformation is underway 5. Tracking toward annual corporate expense of $50m in FY18

Mexico Buy/Sell business closed

Transformational customer focused 3-year strategic plan released JULY 2015 NOV 2017

Initiated deployment

• f upgraded POS

Initiated store refresh program Opened ten stores in Mexico in FY17. Plan to open ten stores in Mexico in FY18 Convertible debt due 2024 issued in July 2017; liquidity and debt maturity profile improved Favorable restructuring

• f note receivable

repayment arrangement with AlphaCredit Acquired 133 stores in Latin America in Q1FY18

Transforming Customer Experience

Reinventing Technology

JULY 2015 NOV 2017

Customer Centric Technology

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Upgraded POS New “Intelligent” Customer Grading New “Intelligent” Dynamic Pricing New Time Tracking & Workforce Mgmt. System

New Enterprise Reporting & Business Intelligent System New Cloud Based Electronic Office New Big Data/Predictive Analytics Capability New Cloud Based Infrastructure

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New POS

Upgraded POS

• Intuitive interaction
• Data accuracy
• Streamlined workflow
• Multi-form factor

capability Faster easier interactions with customers

Upgraded POS

Customer Centric Technology

Customer Centric Technology

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New POS

New “Intelligent” Customer Grading

• Multi-dimensional criteria

modeling inclusive of customer historical performance

New “Intelligent” Customer Grading

• Intuitive value assessment

Customized value to customer attributes

Customer Centric Technology

30 Upgraded POS New “Intelligent” Customer Grading

New “Intelligent” Dynamic Pricing

• Internal and external

data sources

New “Intelligent” Dynamic Pricing

• Real world market

price verification

• Machine learning

predictive forecasting More accurate values to determine loan amounts

Customer Centric Technology

31 New “Intelligent” Customer Grading New “Intelligent” Dynamic Pricing

New Time Tracking & Workforce Mgmt. System

• Automated scheduling

and forecasting

New Time Tracking & Workforce Mgmt. System

• Efficient counter

coverage

• Overtime optimization

Delivering improved experience to our customer

Upgraded POS

Customer Centric Technology

32 New “Intelligent” Customer Grading New “Intelligent” Dynamic Pricing New Time Tracking & Workforce Mgmt. System

New Enterprise Reporting & Business Intelligent System

• Dynamic financial

pro-forma forecasting

New Enterprise Reporting & Business Intelligent System

• Daily sales and target

attainment reporting

• Effective sales and

inventory tracking Understanding what our customer wants

Upgraded POS

Customer Centric Technology

33 New “Intelligent” Customer Grading New “Intelligent” Dynamic Pricing New Time Tracking & Workforce

• Mgmt. System

New Enterprise Reporting & Business Intelligent System

• Global footprint to

enable seamless communications

New Cloud Based Electronic Office

• State of the art

security and management Connected team associates with real-time information helping our customers

Upgraded POS

Customer Centric Technology

34 New “Intelligent” Customer Grading New “Intelligent” Dynamic Pricing New Time Tracking & Workforce

• Mgmt. System

New Enterprise Reporting & Business Intelligent System Cloud Based Electronic Office New Big Data/Predictiv e Analytics Capability

• Competitive insights and

customer correlations

New Big Data/ Predictive Analytics Capability

• Deep machine learning
• Customer behavior

modeling

• Inventory & discount

“what if’s” Real-time insights helping us provide what our customers want and need

Upgraded POS

Customer Centric Technology

35

New POS

New “Intelligent” Customer Grading New “Intelligent” Dynamic Pricing New Time Tracking & Workforce

• Mgmt. System

New Enterprise Reporting & Business Intelligent System Cloud Based Electronic Office New Big Data/Predictiv e Analytics Capability Cloud Based Infrastructure

• Innovative technology

roadmap

New Cloud Based Infrastructure

• Frictionless global

scale

• Sophisticated disaster

recovery capabilities

• Speed and scale

deployments Serving our customer better by being on anytime and anywhere

VELOCITY

• Data driven decision proliferation
• Speedy deployment of new products and services
• Speed to innovate new products and services based on customer data
• Ability to push accretive functionality to acquired targets

ECONOMIC EFFICIENCY

• Usage payment model
• Low capital intensity allowing efficient new market entry
• Low barrier to access big data analytics and insights

SCALABILITY

• Grow or shrink based on business cycles
• Accessibility of large data sets to drive customer insights
• Frictionless acquisition capability
• Ability to plug and play new customer centric capabilities
• Mobility
• On floor engagement (Tablets)
• Visibility and seamless movement of inventory

Value Today and Beyond

36

37

• Initiatives to improve customer experience and deliver profitable growth:

– Deployment of upgraded POS – Further investment in predictive analytics of customer behavior and product data

• Continuous measurement of customer experience and feedback driving higher

revenue and profitability Market Leadership in PLO Growth Geographic Diversification and Potential Significant Growth Attractive Industry Dynamics

• Acquired 133 pawn stores in Latin America in Q1FY18; geographic diversification and

larger scale with 43% of total pawn stores now in Latin America, a high growth market

• Continue to assess acquisitions and store openings in U.S. and Latin America against

strict investment criteria: – Significant runway for store openings and acquisitions;

• pened 10 stores in Mexico in FY17 and plan to open 10 stores in Mexico in FY18

EZCORP Strengths

Successful Focus on Transforming Customer Experience

• Eight consecutive quarters of market leading U.S. Pawn Same Store PLO growth YOY
• 13 consecutive quarters of Mexico Pawn double-digit Same Store PLO growth YOY*
• Seven consecutive quarters of YOY profit before tax growth
• Solid demand for pawn services across economic cycles
• Fully collateralized loan portfolio
• Large and highly fragmented consumer market in U.S. and Latin America
• Internet resistant
• Stable pawn regulatory environment

U.S. Same Store PLO excludes estimated impact of stores affected by hurricanes in Q4FY17. *Calculated in constant currency. Mexico PLO balance both increased and decreased over the same period on a GAAP basis.

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Additional Information

39

Investor Resources

40

Definition of Terms

Monthly PLO Yield = pawn service charges days in period average PLO X 365 Inventory Yield = sales gross profit days in period average net inventory X 365 Return on Earning Assets sales gross profit + PSC days in period average net inventory + average PLO X 365 Inventory Turnover = total cost of sales days in period average net inventory X 365 =

/ 12

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GAAP to Non-GAAP Reconciliation

In addition to the financial information prepared in conformity with generally accepted accounting principles in the United States

• f America ("GAAP"), we provide certain other financial information that is adjusted to exclude the impact of restructuring and

restatement charges and other discreet items and to reflect the results of our Mexico Pawn operations on a constant currency

• basis. We believe that presentation of the non-GAAP financial information is meaningful and useful in evaluating and comparing
• ur operating results across accounting periods and understanding the operating and financial performance of our business. We

believe that the non-GAAP financial information reflects an additional way of viewing aspects of our business that, when viewed with our GAAP results, provides a more complete understanding of factors and trends affecting our business. We provide non- GAAP financial information for informational purposes and to enhance understanding of our GAAP consolidated financial statements. You should consider the non-GAAP information in addition to, but not instead of or superior to, our results prepared in accordance with GAAP. Non-GAAP financial information may be determined or calculated differently by other companies, limiting the usefulness of that information for comparative purposes.

42

GAAP to Non-GAAP Reconciliation FY17 – Continuing Operations*

Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.9m of Natural Disaster Impact, Footnote (B) Amount includes $1m Hurricane Store Operating Expenses Impact Footnote (C) Amount includes $1.1m of Acquisition related Expenses and $1.1m of CFO Severance, Footnote (D) Amount includes $0.3m Gain on FX Footnote (E) Amount includes $3m Credit from Restructuring of Grupo Finmart Notes Receivable and $5.2m of Expense from Retirement of Fortress Debt and $35m Repurchase

• f Convertible Notes due 2019

Footnote (F) Estimated Tax impact of Discrete Items listed above, Footnote (G) Amount includes $4.2m of restatement expense and $(0.3)m of discrete adjustments in Corporate Footnote (H) Amount includes $11.0m impairment on investment in Other International, $1.4m of restructuring expenses ($1.0m of U.S. Pawn, $0.2m of Corporate, and $0.2m of Other International) and $0.1m of discrete adjustments in Corporate Footnote (I) Estimated Tax impact of Discrete Items listed above Footnote (J) Amount includes impairment charges, restructuring expenses, store closure expenses, discrete adjustments, and restatement expenses. *We used the end-of-period rate for balance sheet items and the average closing daily exchange rate on a monthly basis during the appropriate period for statement of operations items. The end-of-period exchange rate for September 30, 2017 and 2016 was 18.2 to 1 and 19.4 to 1, respectively. The approximate average exchange rate for the years ended September 30, 2017 and 2016 was 19.1 to 1 and 17.9 to 1, respectively, however our statement of operations constant currency results reflect the impact of monthly effects of exchange rates and so are not directly calculable from the above rates.

(B) (C) (A) (D) (E) (F) (G) (H) (I) (E)

43

GAAP to Non-GAAP Reconciliation FY17 – U.S. Pawn*

Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.8m of Natural Disaster Impact Footnote (B) Amount includes $1m Hurricane Store Operating Expenses Impact Footnote (C) Amount includes $1.0m restructuring expense Footnote (D) Amount includes $1.4m of store closure expense, $5.3m loss on asset impairments, $4.0m of restructuring expense, and $1.0m of asset disposal Same store PLO was down 1% (up 3% in stores unaffected by the hurricanes in Q4 of our fiscal 2017) (B) (A) (C)

44

GAAP to Non-GAAP Reconciliation FY17 – Mexico Pawn*

(A) Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $0.1m of Natural Disaster Impact Footnote (B) Amount includes $0.1m of Gain on FX Footnote (C) Amount includes $0.5m Credit for Restructuring of Grupo Finmart Notes Receivable Footnote (D) Amount includes $1.4m loss on asset impairments, $0.8m in restructuring expense, $0.3m in asset disposal, and $(0.3)m in discrete adjustments **We used the end-of-period rate for balance sheet items and the average closing daily exchange rate on a monthly basis during the appropriate period for statement of operations items. The end-of-period exchange rate for September 30, 2017 and 2016 was 18.2 to 1 and 19.4 to 1, respectively. The approximate average exchange rate for the years ended September 30, 2017 and 2016 was 19.1 to 1 and 17.9 to 1, respectively, however our statement of operations constant currency results reflect the impact of monthly effects of exchange rates and so are not directly

calculable from the above rates.

(C) (A) (B)

45

Pawn Quarterly Growth Reconciliation*

Footnote * - Includes immaterial presentation reclassifications and rounding