Customer Experience Update Jennifer Navarrete Customer Experience - - PowerPoint PPT Presentation

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Customer Experience Update Jennifer Navarrete Customer Experience - - PowerPoint PPT Presentation

Jan 27, 2023 261 likes •432 views

Customer Experience Update Jennifer Navarrete Customer Experience Lead Rail Operations Agenda Item #9 Agenda Accomplishments Works In Progress Bikes Board First System Wide Lost and Found Proof of Payment

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SLIDE 1

Customer Experience Update

Jennifer Navarrete Customer Experience Lead – Rail Operations Agenda Item #9

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SLIDE 2

Agenda

  • Accomplishments

– Bikes Board First System Wide – Proof of Payment – Station Improvements – SF Giants Service – Mobile App – JPB Train/Station Evaluation

  • Works In Progress

– Lost and Found – Sustainability Efforts – Ticket Vending Machine (TVM) – Grade Crossing Improvements – F-40 Locomotive Overhaul – Uniforms – Electrification Progress – SF Hillside Clean Up

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SLIDE 3

ACCOMPLISHMENTS

Bikes Board First System Wide

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SLIDE 4

ACCOMPLISHMENTS cont’d

Proof Of Payment

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SLIDE 5

ACCOMPLISHMENTS cont’d

Station Improvements

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SLIDE 6

ACCOMPLISHMENTS cont’d

SF Giants Service

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SLIDE 7

ACCOMPLISHMENTS cont’d

Mobile App

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SLIDE 8

ACCOMPLISHMENTS cont’d

JPB Train/Station Evaluation

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SLIDE 9

WORKS IN PROGRESS

Lost and Found

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SLIDE 10

WORKS IN PROGRESS cont’d

Sustainability Efforts

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SLIDE 11

WORKS IN PROGRESS cont’d

Ticket Vending Machine (TVM)

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SLIDE 12

WORKS IN PROGRESS cont’d

Grade Crossing Improvements

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SLIDE 13

WORKS IN PROGRESS cont’d

F-40 Locomotive Mid-Life Overhaul

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SLIDE 14

WORKS IN PROGRESS cont’d

Uniforms

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SLIDE 15

WORKS IN PROGRESS cont’d

Electrification Progress

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SLIDE 16

WORKS IN PROGRESS cont’d

San Francisco Hillside Clean Up