The ultimate destination content solution for Airlines Jacqueline - - PowerPoint PPT Presentation

The ultimate destination content solution for Airlines

Jacqueline Ulrich

CCO CCO

Julrich@smartvel.com

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Smartvel offers companies an AI-empowered solution that provides up up-to to-da date de destination co content to improve their customers’ experience, inspiring them on what to do in an any de destination, , date and sta stage of the journey”

Some brands that already trust us:

Are no longer loyal to any travel brand. They are driven by in- destination experiences and social media content. Expect digitalization and personalization in all services. Searching for inspiration with accurate travel information at no cost. Have more data for personalization and CRM enrichment Be more present throughout the traveller’s journey and increase customer engagement with the brand.

Travelers are now Airlines want to…

Inspire more travel and play the “experience” card an and giv ive accu accurat ate in informat atio ion ab about open at attract actio ions / restau auran ants

Our content

CA CATEGORIZ IZE EN ENRICH GEO GEOLOCATE TR TRANSLATE TE VA VALID IDATE

Big Data & Machine Learning technologies

Cultural Agenda, Concerts, Exhibitions, Local Activities, Trade Shows, Markets, Festivals, Sports events & matches, etc. Top Sights & Attractions, Monuments, Must-sees, Gastronomy, tours, local experiences, etc. Your Own Events, recommendations, Local Tours, Hotels, Rental Cars, 3rd party agreements..

UP UP-TO TO-DA DATE EVENTS CIT CITY INF INFORMATIO ION YO YOUR OWN CONTENT

Inspiring content for all channels

Touchpoints

INSPIRATION PRE-STAY IN-DESTINATION

Web, Web Mobile & App In-flight Email

Home & Destination pages My Trips Confirmation and Pre- departure email Chatbot interactions IFE QR Magazine

Chatbot Call Centre

SMS Link App Notifications

CRM

Our solutions

1.

Covid19 Travel Advisor

2.

Trip Planner

3.

Customized City Guides

4.

Contactless SMS Solution

5.

Events calendar

6.

Content Slider Widget (Accessible)

7.

API

• Covid-19 widget provides the requirements to travel

to all countries around the globe.

• Smartvel’s AI gathers the latest information from

reliable sources such as: ○ Global Government agencies ○ Embassies ○ Airports websites ○ Other official bodies ○ IATA’s official data

• Latest update shown along the results.
• Link to the official source included for additional

information.

Covid-19 Travel Advisor

Covid-19 Travel Advisor

Follow these 3 3 sim imple le steps:

Select the origin

1

Select the destination Check the requirements to travel

2 3

Product Features

Da Date of update for more reliability Di Disclaimer limiting the responsibility So Source ce link for more info

Covid-19 Travel Advisor

Mob Mobile version

• n

Trip Planner

LATAM web (Miami example) Singapore web (Bangkok example) Hesperia Hotels & Resorts ü Wh White-la label l wid idget for any destination and language. ü Ea Easy-to to-em embed ed into any digital channel by adding just a few lines of code. ü All widgets come with a ge geolocat ated map map ü Cu Customizable e to your look & feel eel to provide a unique and personalized tool. ü Di Different desi sign proposa sals s for clients. s.

Customized city guides

We can create unlimited guides with customized content based on customer interests or themes Guides example link

• Help your call center teams cause a WOW effect

through a’contactless’ solution in less tan 20 seconds!

• Quick and easy to use. The employee just have to fill a form

with the following information of the traveller: ü Destination ü Guest mobile phone number ü Optional fields:

• Travel dates
• Personalized text
• The client will receive an SMS/WhatsApp with a direct

link to any of our content widgets to be able to discover everything there is to experience during their stay, book tours, restaurants, events and much more.

Contactless SMS Solution

A 100% digital solution with updated information of your destinations.

Sender: Your Brand Link to any widget

What your clients see

Trip Planner Guides

Events Calendar

The ultimate tool for your users to discover all the events happening in any destination. Via CMS you can also upload your own events into the calendar.

Content Slider Widget

ü Simple widget complying with AA accessibility requirements. ü Different personalization options to match your look & feel.

ü Unique AI AI & & Big Data tech chnology with more than 2 million events/year. ü + + 400 00 travel el online e sources es make our content more complete everyday. ü Ea Easy and fast proce

• cess. Access to our API within 24 hours

ü Clear AP API docu cumentation with all the information needed to help you make API calls and filter any content you want. ü More than 40 400 destinations in 15 languages available (new on demand) ü Experienced su support tea eam to guide you on every step of the process.

Smartvel API

All the above information in our content widgets is also available via API for you to display it as you want depending on your needs.

Enrich booking confirmation and pre-departure communications

Provide clients with the be best CX during all the stages of their journey. Send quality messages with re relevant tra ravel content of your destinations

Allow users to ea easily get et inspired ed by all the available plans that will take place in their destinations during the days they are traveling.

Booking confirmation emails & pages. Pre-stay and in-destination emails Push notifications through your App. SMS solution for call centres

How?

Consumer behaviour data

EN ENRI RICH YOU OUR R CRM RM WITH SMA MART RTVEL EL

If the user specifies the user ID or FF number when the widget is loaded, Smartvel can track user behavior. This way, Airlines can send personalized travel ideas to its users and engage them with meaningful content. This allows to feed the client back (via API ) with data for marketing and analytic purposes.

ü No No co compl plex x or lengthy installation. It does not require any integration with your systems. ü Embed our widget directly in your web adding ju just a a fe few lin lines of

• f co

code de. ü No content or provider maintenance on your side. All the content is automatically updated. ü Im Implement ntation n Support. CSS Stylesheets proposals and Trip Itinerary Branding Customization. ü Hi Hide de, di displ play, or ch change features modifying the code based on your own preferences.

How is it implemented?

Airline pains & Smartvel’s solutions

Ai Airline Pa Pains caused by Covid-19 19 Ou Our Solution Co Complete fr freeze on

• n ex

expen enses es. Waiving of Setup Fees and recurring fees for months of May until August. We We are unsure of our business evoluti tion af after the Lock ckdown. We will apply a dynamic discount according to level of recovery. Ca Cashflow is tight for 2020 We will apply 60 day payment policy for 2020 and 2021 Ne Need fo for in inspir irat atio ion in init itiat iativ ives bu but no no re resourc rces Smartvel will give you the content you need La Lack of

• f re

resourc rces du due to to th the fu furlough of

• f

st staff Smartvel’s solution has a dedicated team to manage all the content and setup.

Customer Success Stories

98 98

Destinations covered

>6 >6 min min

Time on page (qualified users)

One of the leading Airlines in the world trusts Smartvel to inspire its users with relevant travel content for its 98 destinations worldwide

• n its website and App.

14 143

Destinations covered

>1 >11 min min

Time on page (qualified users)

Thanks to Smartvel widget, LATAM travellers can get inspiration and discover everything there is to experience during its travel dates and based on interests.

Direct Access to the Trip Planner through the App and Booking confirmation emails.

>3 >3 min min

Time on page (qualified users)

AP APP CH CHATBOT CO CONFIRMATION EMAIL

Let’s talk!

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